What Homeowners Have to Say About Lennar in Washington

Read the 19 homeowner reviews of Lennar's new homes in the Washington area. Washington homeowners rated Lennar an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.5 out of 5 stars
in the Washington area

star-rating

19 Reviews - 27 Communities

5 ★(7)

4 ★(4)

3 ★(2)

2 ★(3)

1 ★(3)

Quality 3.5

Trustworthiness 3.7

Value 3.8

Responsiveness 3.8

star-rating Lennar - It was a pleasure working with them

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Sterling, VA
  • April 09, 2020

It was a pleasure working with them

star-rating Lennar - Everyone was great to work with.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Viola B.
  • Fredericksburg, VA
  • March 29, 2020

Everyone was great to work with. All dates that were set was on that date or right around that time frame. When I called the office because of a few small issues, they were quickly taken care of.

star-rating Lennar @ Kincora

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Alanna G.
  • Sterling, VA
  • March 20, 2020

This neighborhood is really great - and the Lennar staff works around the clock to make sure you get what you wanted, and you're satisfied with your home purchase! Everyone from the managers in the sales office, to the construction managers with boots on the ground - everyone kept us informed, went above and beyond and ensured we had the house we wanted! ... More

star-rating Excellent and enjoyable buying experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Paul C.
  • Lovettsville, VA
  • July 17, 2019

Throughout, the Lennar represnetatives, including the home consultant, construction manager, and mortgage officer, were very professional and personanle, eager to help and respond to my questions and requests.

star-rating Lennar - Todd the project manager is amazing!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Suzanne G.
  • Lovettsville, VA
  • July 22, 2019

Todd the project manager is amazing!! He is always there with an answer and is quite helpful. I had a bird in my cold air return and he got it out. Couldn't ask for a better nite thorough guy!!!!!

star-rating Lennar - Good Builder to consider

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Lakshmi R.
  • Herndon, VA
  • March 17, 2020

Good Builder to consider

star-rating Spacious floor plan, pretty finishes, well planned

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Lovettsville, VA
  • September 24, 2019

One level living is the best plan ever! Tall ceilings add to the feeling of a larger home. Everything you need us accessible but not crowded. Only downsides: wish we had an outdoor patio space and a longer driveway.

star-rating Lennar - Workmanship is poor in some areas.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gregory C.
  • Fredericksburg, VA
  • March 19, 2020

Workmanship is poor in some areas.

star-rating What you see is what you get

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • George C.
  • Fredericksburg, VA
  • September 24, 2019

There were no surprises, making trustworthiness the most important attribute.

star-rating Experience with Lennar

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Philip M.
  • Lovettsville, VA
  • February 26, 2020

Interior doors are not the best quality. Garage door is thin no insulation. Garage needs to be insulated. To few electrical outlets in garage. Trades need to talk to one another( paint on hinges on doors, nails coming through door trim and being covered up, floor grout not finished up ) ... More

star-rating Response.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Fredericksburg, VA
  • September 24, 2019

Be sure to very thorough when checking the finished product before moving. check lawn work.

star-rating Good News, Bad News

Quality star-rating 5

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 3

  • Julie S.
  • Fredericksburg, VA
  • March 17, 2020

Workmanship is quite good for this price range. The folks doing the actual construction were very knowledgeable, helpful, and quite responsive. They get high marks for trying to do everything right. The sales personnel is a different story. We found them to be less than candid in many areas. There is also an apparent lack of communication between Lennar and their subsidiary companies, making the whole purchase process unpleasant. ... More

star-rating New home purchase with Lennar

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Sanaz G.
  • Ashburn, VA
  • March 24, 2020

Overall, I love my home and my location. However, I would definitely recommend Lennar tanking a good look into their manufacturers/materials/ vendors/ mortgage company & title company. Also, looking into training their employees and customer care.

star-rating Great home design but very poor workmanship

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Ricky M.
  • Stafford, VA
  • April 22, 2020

The overall design and architecture of the home is great. However, the workmanship and installation of materials in almost every area is substandard. Especially for a price point nearing $800,000.

Lennar responded:
Hi Ricky, thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with the workmanship for your home. Please send us a message at corporatecustomercare@lennar.com detailing any outstanding items and we will follow-up for you. - Lennar Customer Care ... More

star-rating Definitely room for improvement

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Nakisha T.
  • Stafford, VA
  • March 17, 2020

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix things has been an issue in itself. I have had several not show up even though they were scheduled. I have had contractors say they came out but had not. I have had to play Project Manager and provide update and statuses on the work to be done because there has not been much follow up on the jobs the contractor was assigned to do. I have been asked several times to sign off on work that was not done. To find out the customer service POC had no idea of the status. I spent a lot of money on this house and some areas look like I have lived in this house for years. I expected a much better product and experience than I have had with Lennar and that is from start to finish. ... More

Lennar responded:
Hi Nakisha, thank you for providing this feedback about the workmanship in your new home. We are sorry that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Antoine J.
  • Fredericksburg, VA
  • July 16, 2019

Poor Customer Service and some features of the home not well though out

Lennar responded:
Hi Antoine, thank you for your comments. We are sorry to hear about your experience. Please send any additional details to us at corporatecustomercare@lennar.com, so we can look into them for you. – Lennar Customer Care ... More

star-rating Cracked windows not fixed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Timon K.
  • Aldie, VA
  • July 24, 2019

I advised the builder that a cracked window was found. . And nothing has been done about it

Lennar responded:
Hi Timon, thank you for sharing your feedback. Please send a message to us at corporatecustomercare@lennar.com with details about your concerns, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Centreville, VA
  • March 03, 2020

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before ... More

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Worst customer service ever, lowest quality materials.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Centreville, VA
  • February 26, 2020

From start to now my whole experience was horrible with Lennar. Still having issues. They sold me a house without making the proper drainage. Even the site work is not done yet. The house is falling a part. Will Never ever buy from them and recommend to keep away from this company. The problems never end. After the closing almost every day we are having a fixing job.for example I’m expecting another crew today...! Ridiculous..! ... More

Lennar responded:
Thank you for sharing this feedback about your experience. Please send us a message at corporatecustomercare@lennar.com with your concerns, so we can research and follow-up for you. – Lennar Customer Care ... More