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What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 3243 homeowner reviews to learn why they are the right team to build your new home.

3.9 out of 5 stars
in all areas

star-rating

3243 Reviews - 1087 Communities

5 ★(1482)

4 ★(627)

3 ★(500)

2 ★(297)

1 ★(337)

Quality 3.7

Trustworthiness 3.8

Value 4

Responsiveness 3.8

star-rating Great price, but lower quality materials.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Irvine, CA
  • July 09, 2019

I was expecting better quality from Lennard, but they use lower quality of materials, specially the cabinets and closets. I would suggest to reconsider and use higher quality. Just in the first month I had some problems with shower heads, running water on the tub, flicking mater bedroom recessed lights, and kitchen counter top on the big island. still have some problems, fortunately working in progress. ... More

star-rating Good as a lender

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Luis O.
  • Saint Cloud, FL
  • July 09, 2019

Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on. ... More

star-rating Workmanship

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • James H.
  • Ponte Vedra, FL
  • July 09, 2019

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

star-rating the inside of the house was fine-issue here and there-but we moved in in February and promises that the landscaping and grass would get done in order and we were some of the last

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • St John, IN
  • July 02, 2019

make sure you get everything in writing

star-rating Disappointing

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 1

  • Joanne D.
  • Clermont, FL
  • June 25, 2019

Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately. ... More

Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - The fridge in our house won’t open far enough to pull the ice

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Travis L.
  • Reno, NV
  • May 04, 2021

The fridge in our house won’t open far enough to pull the ice tray out. It’s the fridge we bought from Lennar

star-rating Lennar - We love our home, but Lennar could improve on resolving issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • Christen H.
  • Mt Pleasant, SC
  • April 29, 2021

We love our home, but Lennar could improve on resolving issues in a timely manner.

star-rating Our sales lady, Reina Sabio was outstanding!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Stig O.
  • Saint Cloud, FL
  • April 20, 2021

I am VERY disappointed in the time it takes to get warranty claims taken care of, some we have been waiting weeks for. That is not much of customer service!

star-rating Easy buying process

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 3

  • Laura P.
  • San Antonio, TX
  • April 07, 2021

The buying process was very easy. Everyone very friendly. The seller was awesome! The only down fall is make sure you get everything in writing. When i say that i mean any extra things they say they will do, such as, cutting existing trees, cleaning the sidewalk or driveway of paint splatter or pieces of cement left. When my grass was laid my fence was damaged and never replaced. ... More

star-rating Lennar - We love the house but not used to doing all paperwork on the

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Bonnie S.
  • Mooresville, NC
  • April 02, 2021

We love the house but not used to doing all paperwork on the computer

star-rating Lennar - This is my second Lennar home, first home in Texas.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Derrick O.
  • San Antonio, TX
  • April 01, 2021

This is my second Lennar home, first home in Texas. I was expecting more, my buying experience was better in CA.

star-rating Easy Process

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Brittani Z.
  • Raleigh, NC
  • March 31, 2021

The whole process went smoothly and I was always updated on the progress.

star-rating Lennar - They don’t give enough options

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Michael R.
  • Estero, FL
  • December 01, 2020

They don’t give enough options

star-rating Above average product.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Ernesto S.
  • Homestead, FL
  • November 25, 2020

The quality of the final product is above average. Multiple issues are showing up due to the poor job provided by contractors. The responsive time to resolve issues is also poor. It takes weeks before your problem is taking seriously. I was expecting better from a company like Lennar. ... More

star-rating Customer service gets a 10/10, workmanship and quality gets a -2/10

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Fernando G.
  • Prosper, TX
  • November 17, 2020

The service during and after the purchase was top notch, but the quality of work was not worth thr price. Things have been falling apart left and right, and while the response and warranty work has been quick, im 3 months into my purchase, and over a dozen claims. These aren't little things either, light fixtures falling out of the ceiling, closet shelves falling off the wall, major structure issues, but this house had a premium price tag under the guise of "luxury". On the outside the home looks luxurious, but living in the home is now a guessing game of what will break next. ... More

star-rating Lennar - Multiple issues that took some time to fix.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Bulverde, TX
  • October 28, 2020

Multiple issues that took some time to fix. Slow response time. Paint is poor quality and they do the bare minimum. We moved into a smart house but it was a dumb house for a couple weeks due to no communication from builders and subs needed to hook everything up. ... More

star-rating Good looking house in a great location - service afterwards not so great

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Dunwoody, GA
  • October 28, 2020

Had a great time buying the house and love the aesthetic. The quality of the materials and workmanship is clearly low cost. Lots of little defects around the house that are noticeable. Responsive and promptness from the Customer Care team has been abysmal. Very difficult to get things fixed after you've purchased. Very disappointed with that aspect. ... More

star-rating Poor response to issues with the house

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Carol B.
  • Saint Augustine, FL
  • October 24, 2020

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules. ... More

star-rating Limehouse village

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Frederick W.
  • Summerville, SC
  • May 05, 2020

My lamps shake and rumble loudly when my wife walks in the master bedroom horrible built no firewall in the floors to keep noise quiet

star-rating Decent starter home

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Tyler A.
  • Forney, TX
  • March 25, 2020

Still have some issues with water in side yard after it rains. A sink hole in the front yard by side walk. Hole in garage that mice can get in the walls

star-rating finish work

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Brad S.
  • Dayton, NV
  • March 24, 2020

Poor quality of finish work and materials. Carpet seams show and nap goes in opposite direction. Tack strip nails come up through carpet( don't walk bare foot). Cabinet quality very poor and counters had 1/2" gaps at cabinets. Repairs were just cover-up, not repair. ... More

star-rating Post sales warranty support is pathetic

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Shalabh S.
  • Cary, NC
  • March 17, 2020

Service Requests are being closed without resolving the issues. Arrogant customer support representatives.

star-rating This is my 5th Lennar home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Abena A.
  • Apex, NC
  • September 24, 2019

I purchased the model home, it was in a good shape but I don’t like the fact that there no warranty on the house.

star-rating Love my home but it was a rough start

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Megan D.
  • Hillsboro, OR
  • July 30, 2019

Upon moving in found out that my water had been turned off. Lennar had the city turn off my water which cost me $100 to have it turned off after hours. The day after moving in I went to do a load of laundry in the upstairs laundry room. About 30 minutes into the load water started pouring from the ceiling and into my dining room downstairs. I immediately turned off the water to the washer but it was too late. It turns out the drainage hose from the washer wasn't secured properly. Severe damage had been done. Repairs took 9-10 days and included commercial fans, ripping out floors, insulation and repairing dry wall. I felt extremely well taken care of by the project/construction manager who really expedited the process and looked after me but I felt like if it wasn't for him it would have taken much longer and that there wouldn't have been attention to detail. Other than these 2 things I love my home!. ... More

star-rating I have a leak from the rain . My floors are pilling up I've been here since March is now the middle of July still no one has came to address my issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Annisha W.
  • Hiram, GA
  • July 19, 2019

Please make sure you see your exact home before you purchase there was some confusion on the pitches versus what I received are what I thought I was gonna be receiving I had already signed my contract to build and then found I wasn't given everything that I seen on the picture so I had to pay an additional $1000 down and over 18000 more in upgrades to receive what I want other than this my home by an experience was great ... More

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