What Homeowners Have to Say About Lennar

Lennar has some really nice floorplans and finishes but the process could be better. The super we had kept lying to us instead of looking into things. For example, we asked about the flooring and he said the flooring was glued down but when the flooring needed to be repaired we found out it was floating flooring. For a track builder there were so many inconsistencies from one house to the other. Not too sure if we would buy another Lennar home. ... More

Still missing numbers on my mailbox No hot water in kitchen sink

We have constant issues with the laminate flooring. Tears all over the place under the weight of regular furniture. Please contact us to make this right.

We've been in your house for 5 months now and reported repairs that need to be done in my opinion too long, we are still waiting to get our deadbolt locks fix they are supposed to be able to be controlled by an app we have to constantly contact whoever was in charge in getting it fixe, we needed one of our Walls by the side gate to be painted and it wasn't why did they not just painted it when they painted my next door neighbor's house I find that to be stupid to end my review things are going to get fix I just wish it would have been faster ... More

Make sure everything promised is completed. Warranty work should be submitted asap

I put a Warranty request 2 weeks ago NO response!

Lennar responded:
Hi Patrick, thank you for taking time to leave a review. I apologize for the the delay in responsiveness regarding your recent service request. Could you please email us at corporatecustomercare@lennar.com with your address and contact information? I would like to follow up on your outstanding items. Thank you. - Lennar Customer Care ... More

unfortunately not all the holes needed to hang the hurricane shutters were not drilled. wirering for "smart house" didn't match what AT&T require wirering for microwave oven was not connected concrete mix used in garage and front porch crumbles easily ... More

Never came out to put plug in sprinklers or replace dead shrubs from installing driveway.

The quality of the workmanship and materials is wanting.

I really am disappointed that I moved in, in March and don't have a lawn yet. People in the townhouses and other houses who moved in after me have lawns ahead of me. People in townhouses don't care about lawns. I hired and paid a lawn edging company and was told final grade would be done on my property last week. We are all waiting. ... More

Be prepared to "be on your own" , as I was told after I had moved in, papers signed, and asking questions about some very confusing things ( wi-fi, what and where certain things are, including instructions). Good thing this isn't my first house. But, I am in a "learning mode" with special circumstances. I would buy it again, because of the people you "meet" thru the process, which was smooth and painless. No regrets. And survived the "earthquake" with absolutely no damage. The only thing I would change is making the garage bigger and insulate it. Most of the locks, and dead bolts were not installed properly. Read the solar agreement carefully! The last power outage, there was NO power available for "backup". I think that should change, to be true solar energy efficient. ... More

Wasn’t too happy with the original sales rep Viet. Took a long time to get things back to us which caused delays in our build. This also pushed us back at the design studio which then we couldn’t pick the exterior colors due to other homes next to us getting there before due to the delay. Wasn’t thrilled about spending over over $400,000 on a new home and not being able to get the brick and siding we wanted. Our new salesman Joe helped move things along but the damage was already done by viet. We also had a flood in our basement not more then a few weeks aafter we moved in due to the pit not being cleaned out property ( we did have it cleaned but lost a lot of personal items that were never recovered) ... More

Don,t close until all the defects have been addressed.

I was expecting better quality from Lennard, but they use lower quality of materials, specially the cabinets and closets. I would suggest to reconsider and use higher quality. Just in the first month I had some problems with shower heads, running water on the tub, flicking mater bedroom recessed lights, and kitchen counter top on the big island. still have some problems, fortunately working in progress. ... More

Buying the house was great but after the fact, hasnt been as good as a thought. Job was done very poorly and still to this day, my house is not completed. Workorders take forever to be submitted and contractor takes forever for the appointments to be made. Then, Lennar gets bought out by Century Homes. Not too happy with what’s going on. ... More

Maybe some contractors had to much work and hurried this house. The drywall and paint work are not up to par.

make sure you get everything in writing

Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately. ... More

Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care ... More

My lamps shake and rumble loudly when my wife walks in the master bedroom horrible built no firewall in the floors to keep noise quiet

Still have some issues with water in side yard after it rains. A sink hole in the front yard by side walk. Hole in garage that mice can get in the walls

Poor quality of finish work and materials. Carpet seams show and nap goes in opposite direction. Tack strip nails come up through carpet( don't walk bare foot). Cabinet quality very poor and counters had 1/2" gaps at cabinets. Repairs were just cover-up, not repair. ... More

Service Requests are being closed without resolving the issues. Arrogant customer support representatives.

I purchased the model home, it was in a good shape but I don’t like the fact that there no warranty on the house.

Upon moving in found out that my water had been turned off. Lennar had the city turn off my water which cost me $100 to have it turned off after hours. The day after moving in I went to do a load of laundry in the upstairs laundry room. About 30 minutes into the load water started pouring from the ceiling and into my dining room downstairs. I immediately turned off the water to the washer but it was too late. It turns out the drainage hose from the washer wasn't secured properly. Severe damage had been done. Repairs took 9-10 days and included commercial fans, ripping out floors, insulation and repairing dry wall. I felt extremely well taken care of by the project/construction manager who really expedited the process and looked after me but I felt like if it wasn't for him it would have taken much longer and that there wouldn't have been attention to detail. Other than these 2 things I love my home!. ... More

Please make sure you see your exact home before you purchase there was some confusion on the pitches versus what I received are what I thought I was gonna be receiving I had already signed my contract to build and then found I wasn't given everything that I seen on the picture so I had to pay an additional $1000 down and over 18000 more in upgrades to receive what I want other than this my home by an experience was great ... More