What Homeowners Have to Say About Lennar

Nice home; alot of repairs needed to be done; Lennar was responsive; they always tried the cheap way first but when that didn't work they always fixed it correctly.

Lennar responded:
Thank you for sharing your comments about your home. We are sorry to hear about the issues you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

Onsite Builder - Superb Customer Care!

The sales team, design center and construction mangers in addition to Chris that handles the warranty are excellent and appreciate any questions or feedback we have. The quality of the materials/workmanship from the drywall company was below par. So many mistakes and problems with them after I closed. ... More

Lennar responded:
Hi Sherri, thank you for sharing your comments about your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

Bugs, bugs, bugs! We love our NexGen house except for the bugs. We've had 3 different exterminators out to try and get rid of them. I don't know what to do! I'm thinking we might just sell! I don't know how much clearer I can be! Not being vague at all!!! ... More

In general the home seems to be well-built, and Lennar was responsive with issues our inspector found prior to closing. The house seems to be well insulated and reasonably efficient. The garages are deceivingly small and are not very wide or will allow a full-sized truck to be parked inside (too short). The driveways are also very narrow at around 12' wide - several folks have had contractors widen their driveways after purchase. There are minor workmanship issues around the house such as walls that aren't square, trim that isn't square, troweled joints in the sidewalks that aren't square, etc. The base Whirlpool range that comes with homes has a strange grate pattern and pots are not stable when stirring contents inside. The base double ovens seem to work well. The dishwasher had an issue with the gasket but we fixed that ourselves. One of our toilets is leaking at the base, however the rest of the plumbing seems to be OK so far. The quartz counters and subway tile backspalsh in the kitchen is nice, as are the finishes in the master bathroom. ... More

Brad, our sales rep was excellent. The project manager, Jason, was equally helpful. Sherri has been superb in her responsiveness and follow-up with issues.

After closing we had to wait several months for the items to be repaired

The staff is helpful and attentive. As with any new build, problems arise. Problems were attended to quickly.

Nice home, but some touch ups required by Lennar and the owner.

1. The quality of the drywall tape job in the ceiling was very visible in master bedroom, great room, and kitchen. 2. Some of the painting details was marginable. Paint shown on light fixtures, handrail and excessive paint shown on walls. (stairwell & hallway) 3. Although the garage was unfinished, there was one place the drywall tape exposed with no plaster. ... More

We liked the fact that we did not have to choose every light, faucet, paint colors, etc. The Lennar people do an excellent job of choosing those items.

Good for active residents but need to address not so active resident who have dogs. Not even a small dog park or grass in the community center for dogs to play. In my estimation about 40% of the residents have dogs. Even Millenials now love dogs :)

our experience has been good so far they respond quickly to any issues

The quality of work by subcontractors need to looked at very closely. Seems like they just don't care. A few things can happen here and there but at every turn, the process needs to slow down, your name is on it!!

We run out of hot water every time we shower.

The base materials (flooring, interior paint, appliances) are very basic at this price point, possibly with the intent of selling buyers on various upgrades. Certain items (i.e., full gutters, better drainage) should be considered essential in this climate. ... More

My new Lennar Home is a good value for the money, but like almost any new home and home builder, there were a few issues with workmanship. These issues were quickly and completely resolved to my satisfaction. I would have given the overall experience 5 Stars, but the mere process of building a home precludes ANY builder getting 5 Stars. ... More

No changes and limited choices.

Grant and Sou with sales were great and were very responsive to questions. Chad and Jim with customer care treat us great and are always responsive to our questions and concerns. A little disappointed with the quality of the cabinets and the wood floor is a really low quality product. Would also like to have seen more interior paint color options. ... More

Lennar makes the home buying process very easy.

Lennar sells a great product! Value was important and we definitely received that with our new home. As with any new home, there will be some issues that have to be addressed after purchase but Lennar’s CustomerCare team is quick to respond.

My Lennar home made a new home purchase easy as everything is included, so you are not chasing little details and add on that cost additional dollars.....(included window treatments, appliances, flooring, tile, smart home features) The construction was on time, they provide regular weekly updates, and present the home with a detailed walk through. They have been good to their word and fixed any minor flaws that were identified and any issues I have found after they quickly addressed. I did not give them a 5 star for workmanship and material above as the exterior fencing, landscaping, are very poor quality, I expect to replace the fence in 3-5 years...... ... More

Follow up fixes/repairs well organized and with few exceptions fixed all item.

Purchased a home in Ventana community end of Dec 2019. Had a few issues which were resolved relatively quickly. One took a much longer time but was finally resolved to our liking. The construction manager was extremely responsive, the subcontractors not so much. The house was a good value for a basic home, however you will need to add the extras at your time and $$. Minor pet peeves include the backyard patio is a postage stamp size, no doorbell, front door opens backwards and no lights outside of the garage. Other issue is the clubhouse and pool are still under construction however not being built by Lennar. There are three builders in this subdivision and you can tell from the curb which ones are Lennar and that is not necessarily a good thing. All in all good value if you can do your own upgrades. ... More

Very happy over all with home and process. Disappointed with follow through of amenities like pool, club house, att access, walking trails around pond. None are finished and paying Hoa fees still