Skip main navigation

What Homeowners Have to Say About Lennar

Lennar has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar’s 3276 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

3276 Reviews - 1087 Communities

5 ★(1488)

4 ★(633)

3 ★(507)

2 ★(300)

1 ★(348)

Quality 3.7

Trustworthiness 3.8

Value 4

Responsiveness 3.8

star-rating Lennar - Customer service is absolutely hands down the worst in the business!!

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Jerry J.
  • Thompsons Station, TN
  • March 04, 2020

Customer service is absolutely hands down the worst in the business!!

Lennar responded:
Hi Jerry, thank you for your feedback about your experience with our Customer Service. We are sorry to hear about this and hope that you've gotten assistance with your home. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care ... More

star-rating Be Careful

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Alan B.
  • Mount Pleasant, SC
  • February 26, 2020

Couldn’t be happier with our neighbors but be very careful and cautious when dealing with Lennar. Have your “I’d” dotted and “t’s” crosses with EVERYTHING!! Make sure to get it in writing because they will change their stories in everything that they verbalize to you ... More

Lennar responded:
Hi Alan, thank you for your feedback. We are sorry to hear about the difficulties with your experience. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will research and follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 3

  • Christine M.
  • Elk Grove, CA
  • February 26, 2020

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

Lennar responded:
Hi Christine, thank you for sharing this feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care ... More

star-rating Don't Buy a House From Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Nathan C.
  • San Antonio, TX
  • November 28, 2019

This review is not in regards to the location, the neighborhood, the local schools, etc... It is strictly about Lennar. I purchased a home from Lennar at the end of May 2019. My experience with Lennar before and after purchasing the home has been terrible. This company lacks communication, consistency, and quality, among other things. When we agreed to purchase the home that we liked, the closing date was originally set for early June 19. Lennar contacted us and said that the closing date could be moved up to mid-May. We agreed to that closing date. When that date finally came around, I took off of work to allow time for the walk-through and all of the paperwork that comes along with closing. It was getting late on the day of closing and Lennar had still not contacted me to come do the walk-through. They finally contacted me and said that there wasn't time to close and we would have to do it at a later day. I went up to look at the house the next day and saw that the house was nowhere near ready and that they made no attempt to even close on the day that they moved it up to. I was extremely frustrated that I sacrificed an entire workday for nothing. Eddie, the area manager, and Drew, the sales rep, made no attempt to apologize or compensate me for this. Several days later, I walked through the house with Mario, the construction manager at the time, and put up blue tape on areas that needed a paint touch-up. After a while he has another appointment and said that Drew, the sales rep, was on his way to assist me in continuing the process. When the sales rep showed up, he aggressively told me to leave the home and that if I didn't like the way it looked, the house wasn't mine to buy. At the same time, I noticed that there was a bird's nest in the attic which was the result of a gap in the roof I had brought to their attention in the past, but they told me it was nothing. My wife and I moved into the home on June 2nd, and there are issues that we identified before ever purchasing the home that we are still dealing with today. The most recent is chips in the floor, which has now turned into a 5-week process just to replace a couple of panels on the floor. Lennar left the laundry room vent blocked which caused a blockage between my dryer machine and the vent exit on the ceiling of the house. This is a major fire hazard. The fence gate has broke 3 times. Paint on the outside of the house began to peel off. There was a missing baseboard. There was paint in the carpet and on the flooring throughout the house, and when I brought this up they told me to just to get a washcloth and clean it up myself. There are paint chips and inconsistencies in the paint in every single room of the house, they told me to use the provided touch up paint to fix it myself. I appreciate that the house came with sod and an irrigation system, but the way they laid the sod was extremely careless. Since we first met with Lennar, we have gone through 3 construction managers. As you can imagine, this has caused inconsistency and confusion in communication. I would never recommend Lennar to any of my friends or family. I strongly discourage anyone that reads this to buy a Lennar home. ... More

Lennar responded:
Hi Nathan, thank you for sharing your comments about your new home buying experience and the service you received after closing on your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - NO CONTACT WITH ME IN ABOUT TWO WEEKS SINCE MY COMPLAINTS.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Charles P.
  • Bear, DE
  • November 27, 2019

NO CONTACT WITH ME IN ABOUT TWO WEEKS SINCE MY COMPLAINTS.....

Lennar responded:
Hi Charles, Thank you for sharing your comments about your experience with your home. We are sorry to hear about the issues you've had and hope that you've been contacted. If not, please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar, Surprise Arizona

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Gregory R.
  • Surprise, AZ
  • November 26, 2019

First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. He’s been good at getting our work orders out to the contractors.. ... More

star-rating Wish I would’ve known.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • New Caney, TX
  • November 21, 2019

When we first bought our home in May of 2019, we were told we did not need flood insurance because the area wasn’t a flood zone area, fast forward to Sep 2019 with tropical storm imelda, we were under water! So many of our neighbors lost their homes, we had to be rescued because water was rising, my brand new 2019 vehicle got flooded 2 weeks after buying it, just such an emotional event to go through, and the saddest part is all my neighbors were told the same thing about flood insurance. The materials of the house weren’t all that, our plants died a week after we moved in, our grass too, the foundation of the backyard is all messed up and bumpy, I feel like we didn’t get our money’s worth. ... More

star-rating Our home has a lien

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 3

  • Anna C.
  • Longmont, CO
  • August 12, 2019

To no fault of our own we have a lien on our new home. We're not sure what's happening and have had a couple of different stories. We've been in the home 5 months and this issue is still not resolved.

Lennar responded:
Hi Anna, thank you for your comments about the lien on your home. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with your address and information, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Love the home, hate the process

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Woods Cross, UT
  • July 30, 2019

We have now been in our new home for 4 months. The home buying process with the sales staff was a nightmare. We have had similar experience with the home warranty staff. Claims have been submitted but many have not been fulfilled. We love the home, we love the area, but we wish more care would have been put into our home and the building process. ... More

Lennar responded:
Thank you for taking time to share your comments. We are sorry for the difficulties you have experienced. Please send a message to us at corporatecustomercare@lennar.com with additional details, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Horrible Experience

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Davenport, FL
  • July 10, 2019

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer. ... More

Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the issues you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Never again.

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Wimauma, FL
  • July 09, 2019

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better. ... More

Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the experience you described. Please send a message to us at corporatecustomercare@lennar.com with the details of any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Horrible repair and maintenance

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Saurabh G.
  • Mooresville, NC
  • July 09, 2019

1) Lawn was horrible at the time of closing. After 1 that I was told that it was layed months back without any property maintainanice. Due to this I have pay the expenses to replace it. 2) Restroom and others have issues 3) newly installed fridge needs repair Overall not happy of getting a brand new house and get these issues frequently ... More

Lennar responded:
Hi Saurabh, thank you for your comments. We are sorry about the items you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Justin F.
  • Fresno, CA
  • June 26, 2019

Disappointed. We have had Major issues and construction fixes. And appointments missed

Lennar responded:
Hi Justin, we appreciate your feedback and are sorry to hear about the issues you experienced, as well as the missed appointments. Please send a message with any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care ... More

star-rating First and LAST Lennar home

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Samuel S.
  • Riverview, FL
  • June 25, 2019

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you. ... More

star-rating Dont buy Lennar!!!

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • John C.
  • Littleton, CO
  • April 20, 2021

They promise the world then when it comes to warranty work, they close warranty work tickets due to how it would effect them, use excuses to not match paint on new builds (they replaced a garage panel due to holes and now they say they will only paint the one panel and if I want it to match I have to do it myself. Say its due to normal weathering when I only been here 4 months) My firewall door to garage and the back porch door have large gaps that you can see outside and qhen the wind blows it opens the door. They say it meets builder standards when even my inspection listed it as an issue. I have had 3 electrical outlet problems. I could not test/reset one and they warranty customer service rep came out and plugged an electrical tester in it and said its working. The will not produce an invoice or send out licensed contractors to fix the issues. I would recommend never to buy Lennar or do not close until all work is completed. ... More

Lennar responded:
Hi John, thank you for the review. We are disappointed to hear about the issues you have described and communication you have received regarding Customer Care. If there are any outstanding issues you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care ... More

star-rating Lennar - Many problems as I moved in

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Noblesville, IN
  • March 31, 2021

Many problems as I moved in

Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care ... More

star-rating Experience From Hell

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Justin T.
  • Saint Cloud, FL
  • March 31, 2021

Would NEVER buy with Lennar EVER again. House was supposed to undergo several QC reviews before my walkthrough. During my First New Home Orientation there were still huge gashes in drywall, places weren't painted, couldn't even complete the walkthrough because utilities were not on and appliances weren't installed. They apologized, then proceeded to call us back twice to the same conditions. Clearly nobody communicated and was just going through the motions to get home sold by end of their "record" quarter 1Q2021. The day of the closing is when it finally looked like something remotely decent, but still had several issues we documented and had to get done later. But the morning of closing we finally got the ALTA back and all the numbers looked completely different from where they had been for the several months since putting a deposit on the house. Went back and forth several times to fight with them to make it right. Finally received resolution there and closed late on a Friday afternoon . Since being in the home 30+day, we have received a lot of lip service on the warranty items, but ultimately, no one has been out to service those items including erosion and huge holes under sod in backyard that makes it impossible for my kids to play outside. Maybe I had the sales team, construction manager and Customer service people from hell, but even if my situation was an anomaly, I wouldn't wish this on my worst enemy. This was too much stress on top of the normal home buying and moving process exasorbated by the pandemic. Lennar talks a good game, but getting houses sold is more important than customer service, customer satisfaction, or putting out a quality product they stand by. Choose wisely ... More

Lennar responded:
Hi Justin, thank you for sharing your review. We greatly apologize for all the issues you have faced, including the home being incomplete at your walkthrough and ongoing incomplete warranty items. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up with the local team for you. - Lennar Customer Care ... More

star-rating Lennar is a poor Company

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Zoltan K.
  • Westfield, IN
  • October 22, 2020

I love my home and I hate the fact that I live across the street from a new Lennar Town Home that someone is using like a Hotel.They have 10-12 renters at one time living there that move in and out every few weeks or so.I was never told this or I would have found a better location.I gave you overall poor scores due to this and at some point I will sell this home and go find a new home. ... More

Lennar responded:
Hi Zoltan, thank you for taking the time to share your experience with us. We are sorry to hear about any disappointment you have experienced with the location of your new home. If you would like us to follow-up, please send us a note at corporatecustomercare@lennar.com with any additional details you would like to provide. - Lennar Customer Care ... More

star-rating Lennar has cut so many corners and terrible paver workmanship.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Roseanne W.
  • Loxahatchee, FL
  • October 14, 2020

I would not recommend buying from Lennar until they can figure out their customer service issues and solutions to their problems. It appears you have to get a lawyer and threatened with a lawsuit to get anything done with Lennar. My own daughter was looking at homes and refused by Lennar because of the issues we went through in the past three months of living in a brand new home with nothing but problems. ... More

Lennar responded:
Hi Roseanne, thank you for sharing your experience. We would like to apologize for any frustrations you have experienced with the service in your new home. Please send us a note at corporatecustomercare@lennar.com, with additional detail you would like to provide, so we can follow up with the appropriate team for you. - Lennar Customer Care ... More

star-rating Never Again

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Hendersonville, TN
  • September 22, 2020

I would never buy another Lennar home. Terrible builder, shoddy workmanship and cheap materials. You definitely do not get what you pay for.

Lennar responded:
Thank you for taking time to leave a review. We are sorry to hear about the frustrations you have listed. Please reach out to us at corporatecustomercare@lennar.com, with your contact information and we will follow up for you. - Lennar Customer Care ... More

star-rating Poor building

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 3

  • Anonymous
  • Roseville, CA
  • September 22, 2020

The houses are poorly built not enough insulation between floors trim work is shoddy too many items to mention on this I wouldn’t recommend their homes

Lennar responded:
Thank you for sharing your review. We would like to apologize for the frustrations you have expressed regarding the construction of your home. Please send us a note with any additional detail you would like to provide at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care ... More

star-rating Unable to get things fixed when placing work order

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Brush Prairie, WA
  • May 10, 2020

Extreme difficulty getting service requests addresses. Sometimes no response at all. We have requests from December that still haven’t been addressed. For what we paid for this home we sure expected a whole lot more from workmanship and responses to issues. ... More

Lennar responded:
Thank you for providing this feedback about your experience with Lennar. We are sorry to hear about the difficulties you described. If you have any outstanding items that you would like us to review for you, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Poor quality and workmanship.

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Naples, FL
  • April 27, 2020

Quality of workmanship is horrible. Materials used are cheap and very low quality. Every issue I have brought to their attention to be fixed has been answered with a response of " that's just how it is" or "there's nothing we can do about that now" or "if we fix it, it could create even more problems or make it worse". Would not recommend Lennar as a builder to anyone. ... More

Lennar responded:
Thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Worst buying home experience EVER!!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Deborah L.
  • Wimauma, FL
  • April 12, 2020

Although this should have been one of the most exciting times in our lives....it was ABSOLUTELY the worst. If you buy a Lennar home be prepared for whole bunch of promises on the front end (before you sign) and be prepared after you sign to fight with Lennar over EVERY single issue that you have. (The warranty) Also, they switch up the rules for what they promised in order to meet THEIR needs and not YOURS!!! No one wants to take responsibility and they like to pay pass the buck. I strongly recommend getting a home inspection before the drywall goes up... it might save a lot of mental stress on your end. Also, document EVERYTHING!! ……….. I do LOVE the neighborhood I live in.... but buyer beware. ... More

Lennar responded:
Hi Deborah, thank you for taking the time to share your feedback with us, we apologize for any issues you have come across with your new home. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address, so we can follow up for you. - Lennar Customer Care ... More

star-rating Lennar - get all issues done before closing

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Saravanan K.
  • Phoenixville, PA
  • March 28, 2020

get all issues done before closing

Lennar responded:
Hi Saravanan, thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care ... More

Narrow Reviews by Area: