What Homeowners Have to Say About Lennar in Naples

Read the 24 homeowner reviews of Lennar's new homes in the Naples area. Naples homeowners rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3 out of 5 stars
in the Naples area

star-rating

24 Reviews - 9 Communities

5 ★(5)

4 ★(4)

3 ★(4)

2 ★(8)

1 ★(3)

Quality 3

Trustworthiness 3.1

Value 3.5

Responsiveness 3.1

star-rating Excellent!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Santa V.
  • Naples, FL
  • March 24, 2020

I had a very good experience dealing with Lennar, right from the initial purchase of the home to answering any questions and minor concerns I may have had. They were helpful, and knowledgeable with all my questions. Highly recommend Lennar!!

star-rating Lennar - Love our new home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anneliese U.
  • Naples, FL
  • February 26, 2020

Love our new home

star-rating Lennar - Great work

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Monika N.
  • Naples, FL
  • November 28, 2019

Great work

star-rating Great value, great follow up and great people.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Geoffrey K.
  • Naples, FL
  • March 17, 2020

I feel I got a tremendous value in my home. Any issues I have had, and they have been minor, have been addressed immediately and pleasantly.

star-rating Great experience working with Lennar

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carolyn W.
  • Naples, FL
  • July 30, 2019

Jamie was my sales rep and she is fantastic. She was extremely responsive to my questions before and after. I love my new home and the community. I have also had immediate responses and resolutions on any repairs that need attention. My experience has been very good and I would purchase from Lennar again. ... More

star-rating Good value

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kenneth W.
  • Naples, FL
  • March 31, 2020

This is my fourth home that I have had built and it has been by far the best most problem free home of the four. Lennar has the process of building homes down to a science which allows better results.

star-rating Too much time to fix issues.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Conrado M.
  • Naples, FL
  • February 26, 2020

Charging too much for any add days.

Lennar responded:
Hi Conrado, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Naples new home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • David P.
  • Naples, FL
  • November 28, 2019

The sales part of the home buying went well. Excellent support by sales (Paul). The closing and walkthrough didn't go so well. House was not ready at walkthrough. Communication could have been better but go through it. Construction manager was professional and built a friendship. ... More

star-rating Lennar - Quickly built homes that would have been better if more care

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • July 30, 2019

Quickly built homes that would have been better if more care was taken with process however, but overall satisfied.

star-rating Cookie counter design-unimaginative

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Gerard S.
  • Naples, FL
  • July 09, 2019

Do a thorough “final review” of total property ( including the grounds ); do not rush!

Lennar responded:
Hi Gerard, thank you for sharing this feedback. Please let us know if there are outstanding items needing to be addressed by sending an email to us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Kitchen cabinets had mold

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Benjamin P.
  • Naples, FL
  • March 24, 2020

My wife and I were happy with our Lennar buying experience until we found mold behind our kitchen cabinets. We only discovered this because we decided to upgrade the kitchen on our own after purchase. Lennar was good about fixing the problem after the fact and checking the vanities for mold, but the moldy kitchen cabinets were never replaced even though they promised to do so. Even though we remodeled the kitchen, we had plans for the original cabinets elsewhere in the house. We paid for them, so we should have been reimbursed. It has been over five months and we still have yet to see new cabinets or even hear from Lennar management about the problem. The whole thing really has put a bad light on our opinion of Lennar which is disappointing, since originally we were happy. ... More

star-rating Just OK

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Naples, FL
  • September 12, 2019

The Model homes show beautifully, however the quality of workmanship is lacking in the non model home. I know these are not custom homes, but materials and supervision need much improvement. They give you one year warranty. They string out getting the work done. Seems like you have workers back and forth for 6 months to most of the year. At some point you just want them out of your house. The open floor plan carries voices and noise throughout the home, especially noticeable in the bedrooms. Lack of hall space to buffer the sounds. But it does show well. ... More

Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

star-rating Poor craftmanship

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Joyce P.
  • Naples, FL
  • July 09, 2019

Buying a home to Lennar you have to have a lot of patience, don't trust everything they say, specially time frames to fix things. Be extra cautious. And very detailed oriented at the time of closing as there will be a lot of things wrong or missing in the house. You'll have to take a lot of work time off to attend to all submitted warranty request. Also, pay close attention to the roof, rainy season just started in SW Florida and there are more than 5 recently built homes with tarps on their roof. Lennar is a big corp and they are there to make money without taking in consideration how big of a deal is for the middle class to own a home. ... More

Lennar responded:
Hi Joyce, thank you for your comments about your closing and new home experience. We are sorry for any difficulties you've had during this process. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

star-rating Lennar falls short

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Sandeep G.
  • Naples, FL
  • November 22, 2019

I really had higher expectations from Lennar but I feel it fell short on several fronts...not going to recommend to any one. ..I would probably advice to stay away from Lennar given the price of the house and poor material and workmanship...sad !!

Lennar responded:
Hi Sandeep, thank you for your feedback. We are sorry to hear about your disappointment with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Terrible post sale service

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Arnaldo G.
  • Naples, FL
  • July 09, 2019

I already reported all the problems we had and it’s seems nobody care. Terrible post sale service

Lennar responded:
Hi Arnaldo, thank you for your comments. We are sorry to hear about the communication difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Poor customer service

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Brian D.
  • Naples, FL
  • July 09, 2019

Build quality and attention to detail was lacking. Be certain to make sure your house is completely finished before closing as they will attempt to rush it off the books. Once closed everything has to go through warranty. Interior painting option of very low quality. Save yourself money and have someone do it right the first time. They give you a credit to buy a gallon of paint but this will not match properly. I could go on but I’m sure other comments will address other issues. ... More

Lennar responded:
Hi Brian, thank you for your comments. We are sorry to hear about the service you have received. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Naples, FL
  • July 18, 2019

We were misled multiple times during the buying process and throughout building process. We didn’t get the product we thought we were getting. We were forced to close with a 2 page list of unfinished issues and now I’m not even getting any responses to my issues that were left unfinished. ... More

Lennar responded:
Thank you for your comments. We are sorry for any difficulties you have experienced. Please send any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating LENNAR 5 months in

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Stephen G.
  • Naples, FL
  • June 25, 2019

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Lennar responded:
Thank you for sharing your feedback, Stephen. We are sorry for the experience you described. If you will send your outstanding items to us at corporatecustomercare@lennar.com, we will research and follow-up for you. Thank you. ... More

star-rating Low quality company

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • June 18, 2019

Low quality company

Lennar responded:
Thank you for the feedback. Please send an email to us at corporatecustomercare@lennar.com if you would like us to review any items of concern.

star-rating House needs work

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Steve C.
  • Naples, FL
  • December 02, 2019

1- ex. Paint pealing 2-a/c unit loud. Lennox & you say it’s normal 3- cabinets not finished yet! Closed in may! 4. Elec plate on side of house. Waiting for answer 5-over poor workmanship & work ethics mostly all trades.

Lennar responded:
Hi Steve, thank you for sharing your feedback with us. We apologize for the issues you have experienced. Please send us a note at corporatecustomercare@lennar.com with anything outstanding and we will follow up with the management team for you. - Lennar Customer Care ... More

star-rating I will never buy a house new house from Lennar again !!!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Mark G.
  • Naples, FL
  • November 21, 2019

I closed on my house in May of 2019, and I have had issues with the workmanship of the building. The punch list that was submitted isn't even half done and it is now November 21 2019. Be aware of the lack of urgency once you close.

Lennar responded:
Hi Mark, thank you for sharing your experience. We are sorry to hear about the difficulties you have had with the completion of service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Dead Palm

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Thomas R.
  • Naples, FL
  • March 17, 2020

Builder planted a dead palm that never grew one new leaf in 4 months and refuses to replace it. Horrible business on behalf of the warranty department. I understand that trees and plants are not USUALLY covered under warranty but when builder puts in a tree that NEVER TOOK, they should replace it. ... More

Lennar responded:
Hi Thomas, thank you for sharing this feedback about your palm tree. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Poor quality and workmanship.

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Naples, FL
  • April 27, 2020

Quality of workmanship is horrible. Materials used are cheap and very low quality. Every issue I have brought to their attention to be fixed has been answered with a response of " that's just how it is" or "there's nothing we can do about that now" or "if we fix it, it could create even more problems or make it worse". Would not recommend Lennar as a builder to anyone. ... More

Lennar responded:
Thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not a good builder

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Arthur P.
  • Naples, FL
  • March 17, 2020

Bottom of the line appliances; no insulation; thin walls, cheap fixtures.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied some features in your home. Please send us an email to corporatecustomercare@lennar.com with your concerns, your contact information and home address. I will share this with our management team to review and address. ... More