What Homeowners Have to Say About KB Home in Tacoma

Read the 22 homeowner reviews of KB Home's new homes in the Tacoma area. Tacoma homeowners rated KB Home an average 5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

5 out of 5 stars
in the Tacoma area

star-rating

22 Reviews - 2 Communities

5 ★(20)

4 ★(2)

3 ★(0)

2 ★(0)

1 ★(0)

Quality 4.7

Trustworthiness 5

Value 5

Responsiveness 4.7

star-rating Fantastic Company Ethics and Values - Great Customer Service!!!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Lynn M.
  • Spanaway, WA
  • November 07, 2020

The quality for value is outstanding but the customer service, communication and follow up throughout the whole process was beyond excellent! We love our new home and all those at KB who helped to make it a reality!!!

star-rating Very professional and we felt no pressure at all in the process.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Bonney Lake, WA
  • November 05, 2020

Excellent work! Our home came out beautiful!

star-rating KB Home - Greta home and great price

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dane C.
  • Bonney Lake, WA
  • November 05, 2020

Greta home and great price

star-rating Team was great!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Donald J.
  • Spanaway, WA
  • November 04, 2020

Ryan seller was very proactive on the home progression and Tara, loan processor, went above and beyond to respond and make this experience extremely none stressful. Thank you KB team!

star-rating KB Home - Excelent customer service .

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Juan C.
  • Bonney Lake, WA
  • October 28, 2020

Excelent customer service . Sales team was awesome

star-rating World Class Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • James A.
  • Spanaway, WA
  • June 24, 2020

Great job from sales, to construction to financing.

star-rating 5 Stars ⭐️⭐️⭐️⭐️⭐️

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Bonney Lake, WA
  • March 19, 2020

Excellent communication, response, customer service, and workmanship. Very pleased with Falling Water community!

star-rating Beautiful home for wonderful price

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joe S.
  • Bonney Lake, WA
  • March 15, 2020

My husband and I have been looking for a home for the past year... we came across the model homes one afternoon on our home search. Being that this was our second home we knew exactly the thing we did want vs. didnt. Walking through the models we really like the fact that one home was geared towards the upgraded offers and one was this is how the house comes as is, this made it easy for us to decide the priorities on what we wanted to upgrade and stay within our budget. The process was pretty simple... a few misunderstandings, on upgrades and what all they included but by the time we did the design meeting with Alex we knew what we were getting at what price. Everyone is friendly and professional throughout the entire process! We would do it all over again! Still to this day, builders are checking in making sure everything is working properly, model home personnel call to make sure things are good. A friendly hello when walking by doing checks on others moving in! Overall a great experience! And we have our dream home with all the bells and whistles at a reasonable price for our family to grow in! ... More

star-rating Out-of-state purchase

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leandro P.
  • Spanaway, WA
  • February 25, 2020

From the get go, we would not have purchased this home, if weren't for the Sales Counselor, Ryan R. He is a professional and trustworthy individual who you can rely on fully. He goes above and beyond his responsibilities to ensure the Buyer is well aware of every aspect of the purchase. His communication skills and attention to detail are impeccable. STRONGLY RECOMMENDING in doing business with the Sales Counselor, Mr. Ryan R. ... More

star-rating KB Home - KB was always willing to go out of their way to accommodate us.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Adam H.
  • Bonney Lake, WA
  • February 25, 2020

KB was always willing to go out of their way to accommodate us. They were also very transparent with us during the whole process. Would definitely recommend them to anyone looking for a new build.

star-rating Great Experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William M.
  • Bonney Lake, WA
  • February 18, 2020

This was the 4th home we have built and was by far the best experience and workmanship. They were on schedule and the first walk through was the best we ever had as far as the small amount of minor issues that needed to be addressed. The sales staff and construction management were fantastic to work with. We would highly recommend looking at KB Homes for a new home. ... More

star-rating A great buying experience, thanks Jose Prado!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Travis H.
  • Bonney Lake, WA
  • January 14, 2020

Jose and the team made it an amazing experience from the first day we walked in and shook hands to the day he handed us our new homes keys. I can’t say enough about KB’s start to finish program that covers all the areas we wish were covered on our first home. ... More

star-rating Communication

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Saralyn P.
  • Spanaway, WA
  • November 10, 2020

Kevin and other associates kept me updated w/ current progress as well as photos. (I was purchasing while living in another state. ) felt confident of my best interest.

star-rating Great service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Robert C.
  • Bonney Lake, WA
  • May 13, 2020

I appreciate everyone's efforts in getting our house move-in ready before the stay-at-home orders became mandated.

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matthew A.
  • Bonney Lake, WA
  • March 17, 2020

Nice home for the money, great community and people

star-rating Wonderful Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Johnna B.
  • Bonney Lake, WA
  • February 25, 2020

This is my first experience in buying a new home - but I will say that the value of what I received for the price was beyond that of what I saw on the market. Your people are wonderful, accommodating and responsive - and helped me navigate thru the experience. My only “issue” was that there were some misses that I thought should have been caught - but once identified the situations were rectified quickly. I cannot speak highly enough of the customer service, and genuine kindness shown to myself and my mother by Ikaika, Jose and Jeff. Alex in the design studio was amazing, and James in the office was great as well. Thank you KB Homes! ... More

star-rating Positive experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Jim R.
  • Bonney Lake, WA
  • February 13, 2020

From start to finish, the KB staff and contractors were friendly, helpful and professional. Our home is exactly what we expected based on our design choices and are pleased with the high quality craftsmanship.

star-rating KB Home - Love my new home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tracy K.
  • Bonney Lake, WA
  • February 04, 2020

Love my new home!

star-rating Higly Recommende Professional Agents at KB Homes

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Edgar L.
  • Bonney Lake, WA
  • April 14, 2020

Agents are very professional, they are kind and always find solutions to help you best. They also help you understand the process very well and they're on top of any item needed.

star-rating Area and the simplicity of the style of the home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Edwin C.
  • Bonney Lake, WA
  • November 05, 2020

Love the style of how the home was designed. Only thumbs down is that I noticed the baseboards, cabinets and doors are not as sturdy as I thought they were. Also whoever painted this house we are in didn’t do a great job. I see Areas that are not fully painted and some drips on the wall. They did leave us paint to use so I will be touching up a few spots. ... More

star-rating Overall

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Bonney Lake, WA
  • August 28, 2020

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

star-rating Above average

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Cathie T.
  • Bonney Lake, WA
  • February 11, 2020

We like our home and area. All personnel are friendly and helpful.