What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Model Homes are Awesome, but Inspect

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Matthew A.
  • Moreno Valley, CA
  • November 26, 2020

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence. ... More

star-rating KB Home - Overall we are very happy with our purchase from KB, however

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Santa Clarita, CA
  • November 19, 2020

Overall we are very happy with our purchase from KB, however the responsiveness to getting the items fixed from our walk through has been a bit slow and tedious. We were also not informed correctly about the monthly cost of the HOA payment earlier this year, which was unfortunate, at best. Overall, Kb has been a pleasant to partner with and we are satisfied with the company and our new neighborhood. ... More

star-rating KB Home - Overall a good experience with KB Homes

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gwen H.
  • Buckeye, AZ
  • November 12, 2020

Overall a good experience with KB Homes

star-rating KB Home - Short build time 4 months from foundation to completion.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Thomas M.
  • Menifee, CA
  • November 03, 2020

Short build time 4 months from foundation to completion.

star-rating KB Home - During the building process, everyone was communicating and making

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anthony G.
  • Orlando, FL
  • November 03, 2020

During the building process, everyone was communicating and making things happen to get us into our home. There were few bumps, but nothing major. 2 months after we moved in communication went down the drain and my “POC” stopped replying to my messages for issues that were going on with my irrigation system. Then we get a package from KB about our warranty, and guess what, our irrigation system’s warranty expired over a month ago, which we didn’t know until after the fact. That’s when everything made sense as to why my KB rep stopped replying to my messages concerning the issue. Now I have to go find someone to fix my irrigation system. Take away from this, make sure they turn on the sprinkler system during your inspection so you can see that they work before you close on the house. ... More

star-rating Builder communication

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • David J.
  • Aubrey, TX
  • October 30, 2020

Fast response to problems

star-rating KB Home - KB Homes has created and been an overall great experience for

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Gabrielle R.
  • Berthoud, CO
  • October 28, 2020

KB Homes has created and been an overall great experience for my husband and I as first time home buyers!

star-rating KB Home - Paid attention more in the construction.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Edgar G.
  • San Antonio, TX
  • September 30, 2020

Paid attention more in the construction.

star-rating KB Home - Every issue that I have encountered has been acknowledged and

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 5

  • Bryan R.
  • Lancaster, CA
  • September 29, 2020

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

star-rating KB Home - Make sure the landscaping is taken care of before closing.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Rosenberg, TX
  • September 03, 2020

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

star-rating K.K

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Leander, TX
  • September 01, 2020

Vaule for money!

star-rating Needs improvement

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Las Vegas, NV
  • July 29, 2020

Make sure your house is built the same as the model. When you at the design center don’t aloud them to rush you with your selections.

star-rating Our KB Experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Alan C.
  • Bulverde, TX
  • July 21, 2020

Our Salesman, Scott and our Contractor, Steve, were/are perfect examples of what it takes to walk you through your project and do what it takes to do it right...give the best customer service possible. There were a couple others that did or said things that almost made us walk away. But, because of these two men, we are in our KB Home and we are enjoying our Home. Even now, after 1 1/2 months, our contractor, Steve, is following up on issues to make sure everything the way things are supposed to be. ... More

star-rating Good experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Adebowale A.
  • Richmond, TX
  • July 21, 2020

They could do better on the basic features of all the houses built rather than making every option an upgrade.

star-rating Craftsmanship Not 100%

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Robina D.
  • Gibsonton, FL
  • July 16, 2020

As we have lived in our home going on the second month we have found a few things that where not done correctly. Walk through doesn’t allow a through inspection because of course everything can’t be looked over in just a few hours. We love our home just wish something’s weren’t done so poorly. ... More

star-rating KB Home - The plans to the homes built need some work.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Leon T.
  • Las Vegas, NV
  • July 14, 2020

The plans to the homes built need some work. There were some quirk issues with aisle spacing in the kitchen.

star-rating Mostly good. I was from out of state and Christian did an excellent job staying in touch with me.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Soren P.
  • Tucson, AZ
  • July 08, 2020

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+. ... More

star-rating Overall Review

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Edwin I.
  • Riverside, CA
  • July 07, 2020

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

star-rating Happy customer, but...

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Angela M.
  • North Las Vegas, NV
  • July 07, 2020

Overall I’m really happy with my house. I did notice a week after moving in, the paint on the outside of the French doors was already chipping off. Seems Like they only used one coat. The KB sales rep opened a claim for me when I initially told her, but as of yet, I had not received a call. ... More

star-rating Good house for value

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Tucson, AZ
  • June 17, 2020

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house. ... More

star-rating concerned and excellent care

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Jesus G.
  • Katy, TX
  • June 17, 2020

concerned and excellent care

star-rating Good home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David R.
  • Saint Augustine, FL
  • June 13, 2020

Nice and spacious

star-rating Good but not great

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Douglas M.
  • Davenport, FL
  • June 09, 2020

Paid alot of money and have alot of warranty items that could have and should have been fixed before closing. Closing was a horrible experience. Showed up at 10am for closing only to find out closing was cancelled and it wasn't KB Homes who told me about the cancellation or why. I had to make alot of phone calls that day to get to close. It was something that could have been avoided with a simple phone call on KB Homes part instead I had to make numerous calls to push the process thru. Double check your process the day prior to avoid any surprises. They won't call you! ... More

star-rating Love our Home But

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Luis B.
  • Saint Cloud, FL
  • June 09, 2020

Hello, Just wanted to say how much we love and appreciate our home. It’s everything we have dreamed of and more. There’s a few call outs that I have. 1st being our plumbing had multiple issues the first month when we moved in. We had a blockage in the pipes which created 2 leaks. Thankfully it was fixed with no charge. 2nd we had issues with our sliding door. Thank fully it was replaced but the fact that we had a new home we figured those issues shouldn’t occur since the home and materials are brand new. 3rd : The wood under our island has come OFF!!! We love to maintain and clean our home Atleast 2-3 times a week and we noticed with sweeping and mopping our kitchen floor the wood underneath our island was poorly installed and yet to be fixed since it has happened before our 30 day mark. Overall I appreciate everything but I believe it’s in my nature to make sure I give an honest review so the next customer doesn’t have any issues. ... More

star-rating KB Home - KB Homes has been very quick to respond and help with any issues.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Denise L.
  • Fort Myers, FL
  • June 07, 2020

KB Homes has been very quick to respond and help with any issues.