What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2973 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2973 Reviews - 301 Communities

5 ★(2217)

4 ★(409)

3 ★(182)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - It would be helpful for customer service to address issues a

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Chass S.
  • Perris, CA
  • January 15, 2020

It would be helpful for customer service to address issues a bit quicker.

KB Home responded:
Hi Chass, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Nick

star-rating We would purchase from KB Homes again

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Tommy F.
  • Maricopa, AZ
  • January 15, 2020

Response to issues by KB is good but response by the subcontractor is not very reliable.

KB Home responded:
Hi Tommy, we are sorry for any frustration. If we can help with anything, let us know at CustomerRelations@kbhome.com. –Nick

star-rating KB Home - Great experience working with KB!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Tony W.
  • Elk Grove, CA
  • January 14, 2020

Great experience working with KB!

star-rating Great staff but I have had some issues

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Tucson, AZ
  • January 14, 2020

I have had some issues with the home but the staff has been great at repairing them quickly.

star-rating After Good Surveys Then Surprises

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Naomi L.
  • Sacramento, CA
  • January 14, 2020

Pleads for ratings of 10 for perfection is predominant but be careful AFTER their surveys. Verbal promises are forgotten and you end up looking dumb for making requests based on non written commitments. A definite shift of attitude begins. I'm hoping I'm wrong. And your follow up appts are always during your working hours-which means lost wages each time you have issues. Make sure to test flush toilets for longtime running water. ... More

star-rating KB Home - Overall good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Round Rock, TX
  • January 14, 2020

Overall good

star-rating Simply amazing!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Domingo R.
  • Manteca, CA
  • January 12, 2020

Experienced some minor problem in the design phase, but overall, am very happy! Thanks Kelly for all your help. God Bless KB Homes!

star-rating KB Home - Good customer service.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Ali N.
  • Round Rock, TX
  • January 11, 2020

Good customer service.

star-rating Overall good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Nisha N.
  • Pflugerville, TX
  • December 10, 2019

You can trust KB homes.

star-rating KB Home - Great team to work with would have liked more finish options.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Stephanie W.
  • Denver, CO
  • December 10, 2019

Great team to work with would have liked more finish options.

star-rating Reasonable value for workmanship quality

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Michael K.
  • Longmont, CO
  • December 10, 2019

Stay on top of the constitution as not all workmen are as skilled

star-rating KB Home - Too pricey for Compton area.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Compton, CA
  • December 10, 2019

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with. ... More

star-rating Good work.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • San Antonio, TX
  • December 04, 2019

When calling the customer service line no one answers or if they do they are not much help. If they didn't have a great superintendent that helps out so much i would have a problem with them not answering. Other then that its a great home.

star-rating Good. Kin of rude days after we sing. I try to call and ask for guidance and they were rude.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Zoila V.
  • San Antonio, TX
  • December 03, 2019

I don’t like the home owners association. I been trying to paint my fence and there’s too many restrictions and rules

star-rating KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Elk Grove, CA
  • November 25, 2019

Not the best quality materials overall. A few dings and marks already after only 1 month.

star-rating KB Home - The crew that builds your home to include the supervisors on

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Leander, TX
  • November 20, 2019

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

KB Home responded:
Hello, we are sorry to hear about your post-build experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Brian ... More

star-rating Overall not dissatisfied but there were a few things that I found disconcerting.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • David C.
  • Gilbert, AZ
  • November 16, 2019

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and harsh city water systems in AZ require softeners. As a result I incurred notable extra expense to add later and have unsightly drain tubes on my garage walls along with a spigot in the back yard that now gets softened water that could have been avoided with a loop. The cost of materials and labor to put in a copper loop and run a plastic tube in the walls can't be enough to require making this an upgraded option. Lastly I wish it would have been made clear to me that my house wall would be the neighbors fence. I incurred notable extra expense running drip system around front of the house since I would not be able to perform maintenance on them since they'd be running through the neighbors yard and at some point in the future when painting, roofing and or general repair is required on east side of home I will have to invade the neighbors yard and get their permission to do so. There is ample space to put a wall in place and for the neighbor to still have a yard bigger than the one I have and then give me access to maintain the east side of the property without disturbing them. I don't recall any diagrams or disclosures conveying this to me and only reason to not do was to save cost of putting in the wall. ... More

star-rating KB Home - Subdivision felt rushed and lacked attention to details

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Mesa, AZ
  • November 05, 2019

Subdivision felt rushed and lacked attention to details

star-rating KB Home - Great location.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Alfredo G.
  • Fort Worth, TX
  • October 30, 2019

Great location.

star-rating KB Home - Overall great company to work with.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Riverside, CA
  • October 29, 2019

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

star-rating Good overall

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Dacono, CO
  • October 29, 2019

I love my house. I plan to live in it some time but if I were to buy again I definitely go with a KB home.

star-rating Good not Great

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Richard S.
  • Vista, CA
  • October 26, 2019

Overall, the home was constructed well. That said, greater focus on small details would have made it better. One example is the placement of the water pipes underneath the master bath sink. The placement takes usable space away from the interior of the cabinet. On the positive side, Rory and CJ have been great in quickly responding to issues. ... More

star-rating Glad the Process is done

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Saint Augustine, FL
  • October 22, 2019

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not thrilled with the tile in the bathroom shower and paint on doors; thankfully we didn’t upgrade our bathrooms and planned to do it in the future. ... More

star-rating KB Home - Not quality craftsmanship.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Marla R.
  • Bulverde, TX
  • October 07, 2019

Not quality craftsmanship.

star-rating Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Apopka, FL
  • October 06, 2019

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date. ... More