What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating New townhouse

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Marc G.
  • Camarillo, CA
  • May 15, 2019

My wife and I love our townhome. The sales staff was professional, honest and helpful. The after sales staff has been helpful with a couple of minor issues and they are timely in their response. Unfortunately, we have had less than a happy experience with the KB mortgage side of the business. I will not recommend them. ... More

star-rating Communication

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Santa Clarita, CA
  • April 23, 2019

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten communication so buyers are not promised upgrades that can’t be accommodated. Overall the the experience was positive. ... More

star-rating Happy, would build again

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tammy V.
  • San Antonio, TX
  • April 23, 2019

The entire process building with KB was extremely smooth. We love the flexibility of choosing different options, changing floor plans, and adding different features to make our home unique. The only wish we had was better quality flooring/non-carpet options for the base options (carpet is pulling up and going flat after 1 month). ... More

star-rating Great home at a great price in California

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jesse J.
  • San Jacinto, CA
  • April 16, 2019

If your picky about a few things let it be known before the construction begins. That way it’s done to your standards.

star-rating Could have used better quality fixtures

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David J.
  • Rocklin, CA
  • April 12, 2019

Could have used better quality fixtures. Also there is lots of overspray on the flooring. It very good at details.

star-rating KB Home guaranteed

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Henry W.
  • Katy, TX
  • April 11, 2019

Be patient!!

star-rating Customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • David B.
  • North Las Vegas, NV
  • April 02, 2019

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

star-rating KB Home - Had a very good home buying experience with KB.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Hayward, CA
  • March 13, 2019

Had a very good home buying experience with KB. So far enjoying the new home without any problems and staff is very responsive too.

star-rating Exceeds customer satisfaction

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Stockton, CA
  • March 12, 2019

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

star-rating Helpful House Buying

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Las Vegas, NV
  • March 05, 2019

As a first time home buyer, it was a great experience all around.

star-rating KB Home - Overall happy with the new home process

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kaylen H.
  • Longmont, CO
  • February 12, 2019

Overall happy with the new home process

star-rating KB Home - It was a good home buying experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Rebecca C.
  • San Antonio, TX
  • February 06, 2019

It was a good home buying experience.

star-rating KB Home - Great price but some of their material aren’t the best with their

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Edgar Z.
  • Riverside, CA
  • February 04, 2019

Great price but some of their material aren’t the best with their comercial home building over all I’m happy

star-rating Smile

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Oliver F.
  • Las Vegas, NV
  • January 25, 2019

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

star-rating Review summary

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Las Vegas, NV
  • January 20, 2019

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

star-rating You do have people that care!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Debra H.
  • Saint Johns, FL
  • January 08, 2019

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn ... More

star-rating KB Home - A lot of the workmanship of the home was crooked or off-center

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Terra O.
  • Berthoud, CO
  • November 24, 2020

A lot of the workmanship of the home was crooked or off-center when it came to the construction crew. Overall, great for the price! Love the area we chose and couldn’t have asked for more. I enjoyed working with KB home representatives as well because they were always friendly and responsive! ... More

star-rating N/A

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Gabriel A.
  • Tucson, AZ
  • November 21, 2020

Cabinet had to be refinished because of damage. Lights in kitchen stopped working about 3 weeks into living here

star-rating responsiveness

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Alan G.
  • Palm Coast, FL
  • November 18, 2020

it was a very good experience

star-rating KB Home - There was never a time we could not communicate or hear what

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Richard B.
  • Buckeye, AZ
  • November 11, 2020

There was never a time we could not communicate or hear what we had to say. Uncontrollable issues were updated continuously. Options were on the table as necessary to keep us updated.

star-rating KB Home - good experience nothing to add

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Monica H.
  • Manor, TX
  • November 05, 2020

good experience nothing to add

star-rating KB Home - Great value.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Lawrence O.
  • Riverside, CA
  • October 28, 2020

Great value. The building supervisor has been awesome

star-rating KB Home - Value of the home was great.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Surprise, AZ
  • October 28, 2020

Value of the home was great.

star-rating Beautiful home some issues with quality of workmanship

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • CASTLE ROCK, CO
  • October 26, 2020

This is the 1st time we have purchased a KB Home. We love our house but have had some issues with the quality of workmanship. KB has done their best to get things taken care of but it is somewhat frustrating when you purchase a brand new home and have to deal with issues. We are hoping that we don’t continue to deal with to much more in future but if we do we hope they continue to take care of things as they come up. ... More

star-rating Super and contruction team are reliable

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Dehlia B.
  • North Las Vegas, NV
  • September 15, 2020

My experience with Fred and his construction manager Russel, is the only 100% positive feedback I can give anyone I have came into contact with for my KB house buying experience. They both answered all my concerns in a timely manner and followed through with any repairs that were needed. If it had not been for Russel and Fred my rating for responsiveness and trustworthiness would have been lower. Thanks both for leveling out my negative experiences with financial and some on the sales team. ... More