What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Final Review

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Cheryl A.
  • Cave Creek, AZ
  • January 09, 2020

The sales team, financing and construction supervisor were great. The paint finishing was below average for the price paid.

star-rating Overall good experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Elizabeth M.
  • Leander, TX
  • January 07, 2020

I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.

star-rating Overall Happy Homeowner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Cave Creek, AZ
  • January 07, 2020

Beautiful house and nice people to work with.

star-rating KB Home - did a good job

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sergio M.
  • Mascotte, FL
  • December 12, 2019

did a good job

star-rating Overall a good experience, but bumps along the way

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Bryan B.
  • Las Vegas, NV
  • December 11, 2019

Our Super has been really good. Any concerns that I have had he has taken care of them. I lived only a mile away from our new KB home so we were there almost every night after work. I always had questions and he explained everything well. I did not like the financing experience, that was a PAIN! But, again, overall we are enjoying our home and looking forward to spending these first Holidays in it! ... More

star-rating Basic

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kongit A.
  • Manor, TX
  • December 10, 2019

Mostly basic and functional.

star-rating KB Home - Love the home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kamal O.
  • Round Rock, TX
  • November 26, 2019

Love the home.

star-rating Should be less complicated.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Lincoln W.
  • Stockton, CA
  • November 19, 2019

The contract signing is too complicated.

star-rating KB Home - In general, it is a good builder.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Gilbert, AZ
  • November 12, 2019

In general, it is a good builder.

star-rating Feedback

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Kyle, TX
  • November 06, 2019

Our sales rep and superintendent were very responsive, easy to get ahold, kind and always went the extra mile for us. We did have an issue at the end of our closing that took a call to corporate to handle but our sales rep and super were there guiding us through the process every step of the way. They made this experience 100 x's better. Thank you both for everything. ... More

star-rating KB Home - Thank you

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Ronald L.
  • Las Vegas, NV
  • November 02, 2019

Thank you

star-rating Good Value for the money

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Leander, TX
  • October 31, 2019

Price per square feet is lower than the market, therefore good value for the money.

star-rating Matthew was fabulous.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Rajesh D.
  • Elk Grove, CA
  • October 22, 2019

Stay in contact with your the manager at all stages of the building.

star-rating KB Home - Great home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Gabriel M.
  • Converse, TX
  • October 22, 2019

Great home

star-rating Punch list

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Bob S.
  • Helotes, TX
  • October 08, 2019

Punch list 2 1/2 months, not complete

star-rating Great home, but..........................

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Howard G.
  • Jacksonville, FL
  • October 01, 2019

KB really needs to do a review of the landscaping subcontractors. Too many weeds in the sod, sod placed with gaps in between. It will eventually grow together, but will take a couple of growing seasons. Each home is elevated, which is good in case of flooding, but leaves a water-logged trench between the homes, after a heavy rain, which takes days to dry out due to sunlight only hitting the areas for a short time due to the zero-lot-line layout of the development. So far, I am very happy with the construction of the house. ... More

star-rating KB Home - top top!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Ahmed J.
  • Kyle, TX
  • September 17, 2019

top top! keep it up

star-rating First time home buyer

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Jamarr J.
  • Richmond, TX
  • September 03, 2019

As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.

star-rating Good Experience - Buyer Must Stay Involved

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Vallejo, CA
  • August 29, 2019

I would refer KB to a friend or relative with the caveat that they must stay alert and involved during the whole process. If you don't understand something, speak up. There were several errors along the whole buying/building process. KB was responsive and corrected the issues after I noticed and mentioned the errors. Of note, I found a lack of transparent deadlines for making buyer decisions, with a then all of a sudden immediate need to finalize choices with a very short lead time. I had done my research early into the options I wanted (both within the KB design center and outside resources), and so I was thankfully prepared to make the choices. If I had not been ready, I could have been forced into making decisions that might have been mistakes. Buyers...stay involved in the process and speak up when something is not right. I found the KB staff to be easy to work with. I do love my new home! ... More

star-rating Sloppy clean up before move in

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kenneth B.
  • Loveland, CO
  • August 27, 2019

Nails and metal pieces along back of house. Towel racks not secure. Light fixture in main bathroom not straight. Drip system in front yard not working for plant next to entrance stairs. cement dropping on driveway (hard will take hammer and chisel to remove, Front light fixture not straight ... More

KB Home responded:
Hi Kenneth, we are very sorry for any frustration with the move in process. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating Great!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Vail, AZ
  • August 14, 2019

We had a great experience with KB with only minor issues involving misunderstandings between their team. We love our home and are very happy!

star-rating Enjoying the new home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sam J.
  • Pflugerville, TX
  • July 27, 2019

Nice house in a nice neighborhood. Phillip has been great. Chelsey at the studio was super. The studio was really fun, helpful and highly recommended.

star-rating Overall I am happy with the house

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William N.
  • Houston, TX
  • June 30, 2019

The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house ... More

star-rating KB Home - Easy to work with.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Douglas C.
  • Aubrey, TX
  • June 25, 2019

Easy to work with. Process was explained clearly and given timely updates. They finished a month early which worked out great. Overall very pleased with my purchase

star-rating 4/12/19

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 5

  • Shanda G.
  • Temple, TX
  • May 29, 2019

The home buying process was pretty smooth. I appreciated all the actors throughout the process providing excellent customer service & responsiveness to any inquiries I posed. I am quite disappointed that the 2019 taxes were passed on to me for the four months prior to my closing. As a disabled veteran I claim homestead exemption yet I have to pay for a tax that the seller should have incurred. Although not deceptive, I do think it was a bit underhanded for them to pass that tax off to me instead of paying it outright to the city. Especially for a house I didn’t occupy for the assessed months. ... More