What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 2973 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

2973 Reviews - 301 Communities

5 ★(2217)

4 ★(409)

3 ★(182)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating So far so good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Alexander C.
  • Trinity, FL
  • December 20, 2018

The process was easygoing

star-rating Happy but..

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Jill L.
  • Sacramento, CA
  • November 12, 2020

Everything was great until I found a crack down the middle of my front por ch. I was concerned about the comet made after that that I should just wait cuz I'll get cracks all over the place as the house settles. Before that everything have been wonderful. now I'm concerned about the cracks in the drywall and everything else that's going to happen. ... More

star-rating KB Home - Ask questions.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John S.
  • North Las Vegas, NV
  • November 07, 2020

Ask questions. There will be things that you overlooked that you will be kicking yourself later on

star-rating KB Mortgage NOT recommended

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Luziris B.
  • Prosper, TX
  • October 15, 2020

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a property of their own was delayed and coordinated super late in the process. I will never finance again with KB home ... More

star-rating Camille customer service

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Xaymara D.
  • Mascotte, FL
  • October 09, 2020

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

star-rating KB Home - There were touch up things to be fixed to finish up the home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Bojan V.
  • Bradenton, FL
  • September 14, 2020

There were touch up things to be fixed to finish up the home. Joel was of great help and got it all done in a timely matter. Thank you!

star-rating KB Home - Designed as selected.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Dawn M.
  • Uhland, TX
  • September 01, 2020

Designed as selected. Overall, I’m happy with location and new home.

star-rating We bought a KB Home model home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gary M.
  • Georgetown, TX
  • July 14, 2020

A beautiful, wonderfully designed.

star-rating New Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Timothy P.
  • Converse, TX
  • July 14, 2020

The process of buying a new home is very daunting. I would suggest talking to other other people first to get some insight. Not all home buying experiences are the same. Make sure your finances are in order because, you will be required to offer up a lot fo information. I also, suggest reading the home buyer 101 guide you can find online. Make sure your builder stays engaged with you. I think the most important thing to do is read and ask questions. I have to admit I did feel rushed going to the studio. That is one of the things that I hated about this experience. I hate to be rushed especially when it comes to my money. It's not not just a house it's your home. Don't let anyone rush you or try to tell you what you want. I can't really complain because, I had a great realtor. So, my experience was not as bad as I've heard other people say it is. I feel that I was ready Ive been planning for this day for over 15 years and finally took the plunge. ... More

star-rating Awesome

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Irvine, CA
  • July 07, 2020

On time closing

star-rating KB Home - It was a great investment

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Charles C.
  • San Antonio, TX
  • June 26, 2020

It was a great investment

star-rating new home looks great

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tae K.
  • Lake View Terrace, CA
  • June 13, 2020

KB home is professional and engaging. Enjoying my brand new home!

star-rating Happy homeowner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Lissette L.
  • Gibsonton, FL
  • June 03, 2020

Very pleased and happy. Even after closing Jeremy still in contact and promptly answer all my questions. Love my home!

star-rating Good overall

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Andrew V.
  • Fontana, CA
  • May 25, 2020

Some things you could tell were rushed and I don't think there should of been so many things that didn't work when I moved in but they were fixed quickly and all the staff has been nice.

star-rating Backyard stairs

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Saugat T.
  • Round Rock, TX
  • May 12, 2020

Im not sure if its paint’s or the wood’s quality. Its really very bad, the paint is coming off the wood even tho they painted it recently. Its hardy been 2 months and the paint plus the little part of wood was coming off

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. -James ... More

star-rating 2 month survey

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Darryl P.
  • Pearland, TX
  • May 12, 2020

We love our home

star-rating KB HOME STAFF ARE GREAT

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • William S.
  • Saint Augustine, FL
  • April 26, 2020

THEY ARE KNOWLEDGEABLE, TRUST WORTHLY. WORK WITH YOU TO GET WHAT YOU WANT AND QUICK TO RESPOND.

star-rating KB Home - Great experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Magnolia, TX
  • April 24, 2020

Great experience.

star-rating Opinion

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Janeele A.
  • New Braunfels, TX
  • April 15, 2020

Any issues that I have had were addressed immediately. The contractors are simply amazing and make sure that you are completely satisfied with the finished product. I love my home!

star-rating Chaatic

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Pflugerville, TX
  • March 17, 2020

Bought a newly built home from KB. There are 3 steps involved. First of ,the construction process was great. The superintendent and the construction manager kept us up to date and were receptive to our complaints and concerns. The home was delivered with minor cosmetic flaws which were fixed. So, we are definitely happy with that. However, the sales person who sold us the lot and floorplan was either not knowledgeable or just plain deceptive. We were told things that proved to be false. I requested several times if there were any model homes for our floorplan at other KB locations for us to visit since this particular subdivision at the time has no model homes to show for. We received no help there. Seems like the sale was in the bag and we're left on our own. We had to look for ourselves few presentations were made to us and our realtor proved to be false. Next step, the design studio. The person at the KB design studio who took care of the home upgrades was omitting critical info. For instance, we upgraded our bathroom which included a huge clear window. But this was not relayed to us. Who wants a big clear window in the bathroom??? So, the decisions we made was based on incomplete info. Make sure to ask what other changes come with every upgrade! ... More

star-rating KB Falcon Landing

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Raul M.
  • San Antonio, TX
  • March 05, 2020

Good neighborhood close enough to everything you need and Loop 1604 as well to Sea World, however, far away enough to keep that peace and quiet. The square foot for the price is better than most neighborhood. The sale team and foreman are really helpful and keep you infor in all the faces of the construction. The neighborhood had multiple types of model houses available to choose for different size families. Overall, is a good company that deliver quality product and good value. ... More

star-rating KB Home - Great builders less than stellar materials.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • North Las Vegas, NV
  • March 03, 2020

Great builders less than stellar materials. Some questions, particularly early on, took days to get answered.

star-rating Very Good Partner To Build a New Home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • John R.
  • Manor, TX
  • February 23, 2020

Successful construction of a new home requires a partnership between the purchaser and the builder. KB Home starts with a balanced, well-priced product offering, and they follow up with reasonable and prompt response to the unpredictable problems that inevitably occur in semi-custom home construction. I was thoroughly satisfied with the result. ... More

star-rating Pretty Good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Victorville, CA
  • February 04, 2020

For the most part everyone is helpful

star-rating KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • North Las Vegas, NV
  • January 22, 2020

Jeff from the sales office was very friendly and quick to respond to our needs. There were several things that had to be cleaned up after our walkthrough that seemed to be ignored but we were reassured by the superintendent that 1 year home warranty will cover it. ... More