What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - We had a great experience with Justin as far as building was

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Justin B.
  • Jacksonville, FL
  • November 10, 2020

We had a great experience with Justin as far as building was concerned. He was quick to answer any questions and address any issues. I would recommend him to anyone looking to build a home!

star-rating Respinsiveness

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gloria H.
  • Glendale, AZ
  • November 03, 2020

Construction Superintendent was on top of all my issues especially meeting deadlines And timelines. Issues being resolved as needed. No major complaints.

star-rating Great

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jeffrey W.
  • Valley Center, CA
  • September 22, 2020

The process was pretty good, fairly streamlined.

star-rating Happy home owner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Raul R.
  • Tucson, AZ
  • September 17, 2020

Happy with the customer service we received from beginning of project till closing!

star-rating KB Home - I like my new house buying from KB Home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • MORAGA, CA
  • September 15, 2020

I like my new house buying from KB Home.

star-rating Great Home, But Too Expensive

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Salinas, CA
  • September 11, 2020

Choose the upgrades. Saves time money and allows you to roll it into your mortgage payment. For the price we're paying for homes in CA, the upgrades will be worth it in the long run.

star-rating SATISFIED WITH MY PURCHASE

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gregory C.
  • North Las Vegas, NV
  • September 10, 2020

My wife and I bought our house while living in San Diego. Our sales rep Amanda and contractor Ryan kept us up to date throughout the whole process which eased the stress with COVID happening as I was unable to leave San Diego.

star-rating You get what you pay for

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tracee B.
  • Georgetown, TX
  • September 10, 2020

It'll never be perfect (finish work is mediocre), but for the price, you can't go wrong. After two new builds with DR Horton, KB is a breath of fresh air. We built our new KB home where we wanted it and how we wanted it. Lots of choices and lots of support from the building and warranty teams. One tip, DO NOT use KB Home Loans. Hands down the worst experience obtaining a mortgage EVER. ... More

star-rating Overall

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Bonney Lake, WA
  • August 28, 2020

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

star-rating Great buy and value for the house.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Albert O.
  • Del Valle, TX
  • July 14, 2020

I am happy so far with KB the way how they are handling issues.

star-rating Good quality and affordable

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Derrick G.
  • Houston, TX
  • June 24, 2020

Staff is very friendly. We had a couple of issues with the contract that was not favorable, but other than that, the experience was great. Workers who built the house do leave trash laying around. That is probably the only issue I had throughout this whole process. ... More

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cecily W.
  • Florence, AZ
  • June 23, 2020

Customer services was great, the building process was somewhat frustrating because dates were given of closing and then will be pushed back for months

star-rating Quality home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bradley S.
  • North Las Vegas, NV
  • June 23, 2020

We are very happy with everything about the house. A few things needed to be fixed that are probably part of normally buying a brand new home but they were quick to schedule and come out. The only thing we were unhappy about was the extra carpet padding we bought because the installer cut it too short so you actually feel the wood stair under your feet and they didn’t pound all the nails down so that hurt. Again, In the process of having it fixed though And quick to schedule. ... More

star-rating KB Home - Nothing to say.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Mohanarangan V.
  • Sacramento, CA
  • May 20, 2020

Nothing to say. Please review the home througly during orientation walk.

star-rating KB Home - Good experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David C.
  • Surprise, AZ
  • May 08, 2020

Good experience. Excellent salesman & construction supervisor.

star-rating Great experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ernie S.
  • Katy, TX
  • May 05, 2020

The most important thing is they were very honest at all time. Everything was ready before they promised me

star-rating KB Home - Overall quality so far is good, love the neighborhood and problems

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Clayton M.
  • Saint Augustine, FL
  • April 28, 2020

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

star-rating My new home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Phoenix, AZ
  • April 23, 2020

We love our new home for new beginnings

star-rating Great!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Edwin G.
  • North Las Vegas, NV
  • April 21, 2020

Overall excellent, exceeded expectations, but not a perfect 5 stars.

star-rating KB Home - overall is good, I like the house and value, just small stuff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Xianfeng Z.
  • Pflugerville, TX
  • April 07, 2020

overall is good, I like the house and value, just small stuff like painting, outside wall could be better.

star-rating KB Home - Some of the construction details are sloppy

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leonardo G.
  • Winchester, CA
  • April 03, 2020

Some of the construction details are sloppy

star-rating Great experience - minor issues with quality

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Chad B.
  • Winchester, CA
  • March 31, 2020

I cannot stress enough that experience with KB homes has been great from the start. The biggest compliment would be that of the customer service. The only negative feedback I would provide is the quality of workmanship. Now that we've been in our house for over a month, we've noticed a decent amount of flaws with paint, caulking, carpet, and others. There are many spots where there is pain "runs" on the doors, even with dents in some of the interior doors. KB has been quick to respond to fix however, it would have been nicer to not have to deal with it at all, especially given the price we paid for the house. ... More

star-rating Solidly Built House

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Patrick A.
  • Loveland, CO
  • March 22, 2020

They are quite good to deal with but would consider the construction to be middle of the road. Not having landscaping included has been beyond frustrating as the side and back of the house are all clay that sticks to your shoes and takes a lot of time to get off of everything. ... More

star-rating Very well built home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Jeffrey R.
  • Chula Vista, CA
  • January 30, 2020

Some slight issues here and there after moving in but KB has been extremely responsive. Thanks to Thom, Dave, Jesus, and all the people at KB for a wonderful home.

star-rating KB Home - Can recommend to others

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sandeep U.
  • Elk Grove, CA
  • January 28, 2020

Can recommend to others