What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Great company.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • June 10, 2020

Great company. Really enjoyed the process but the basic house without upgrades is not worth the price and some of the upgrades are a little on the pricey side. We did a lot of upgrades ourselves after we closed. Overall would build with them again.

star-rating KB Home - I have found issues in the quality of the work done and not so

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Houston, TX
  • February 20, 2019

I have found issues in the quality of the work done and not so great explanations for the issue.

star-rating Great!! Having problems with our sliding screen door

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Riverside, CA
  • November 17, 2020

We love kb homes! And our sales rep! We just have problems with the construction manager since he had promised that he would get our sliding door fixed before moving in, but 2 months later it’s not fixed yet. But overall great! My sales rep Was amazing! She helped up with the house buying process since it was our first home! ... More

star-rating TdO

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jay R.
  • Goodyear, AZ
  • April 14, 2020

We moved in, and shortly after, the COVID19 quarantine went into effect. So, this had a bearing on the responsiveness to our requests. The biggest plus are the people we have been in contact with to address our issues. They are quick to answer our emails. This is our second new KB home, and we immediately noticed a better service and product from our first experience 11 years ago. I understand that the models are “cookie cutter,” with many upgraded options, but it would be nice if some structural items could be changed, like a pocket door or garage options that wouldn’t change the engineering structure of the home. Overall, happy with our new home! ... More

star-rating The home buying process was smooth. The craftsmanship on the home seemed poor.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Tucson, AZ
  • November 12, 2019

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

star-rating Overall Great Experience

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Converse, TX
  • May 01, 2019

Love the house! Had few minor problems that were resolved ASAP. The contractor help a lot. Constantly stayed in contact and answered all question asked. Overall Experience was great!

star-rating KB Home - not satisfied with followup with paint touch up and lights and

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Santa Clarita, CA
  • November 17, 2020

not satisfied with followup with paint touch up and lights and they need to quality check the subs job

star-rating KB Home - Positive home buying experience but once you move in it’s a different

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Carlo A.
  • Redlands, CA
  • November 03, 2020

Positive home buying experience but once you move in it’s a different story

star-rating KB Home - I would advise other buyer to be alert.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Arturo R.
  • Riverside, CA
  • November 05, 2020

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

star-rating KB Home - It was a ok experience overall.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Nicholas P.
  • Maricopa, AZ
  • October 28, 2020

It was a ok experience overall. The house is nice but definitely could have been better. The house seems like it was rushed to be built and a lot of corners cut. Again my fault for not catching it durning the inspection. Some of the hired trades took pride in there work and it shows while other rushed. Now getting the stuff fixed through warranty is a hassle, the communication isn’t that great and the people try to get out of fixing it when they come and tell you they don’t hear or see a problem when clearly there is a problem. I do not think I would buy another kb home though. ... More

star-rating Home

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • David R.
  • Ceres, CA
  • May 18, 2020

Last details on the house look the they finished in a rush there is a lot gaps, cracks and the outlets start falling apart.

star-rating Walmart Brand of homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 5

  • Anonymous
  • Bulverde, TX
  • August 13, 2019

You get a lot for the money. Details and craftsmanship are completely missing.

star-rating KB Home - There were a lot of delays due to COVID but everyone was great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Violeta A.
  • Las Vegas, NV
  • November 17, 2020

There were a lot of delays due to COVID but everyone was great about keeping me updated when building finally started and throughout the process.

star-rating Review

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jesse G.
  • Houston, TX
  • April 07, 2020

Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!

star-rating Overall satisfied

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julian D.
  • Kyle, TX
  • April 07, 2020

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

star-rating Enjoyed working with them

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Audrey S.
  • Aubrey, TX
  • January 21, 2020

Very helpful and easy to work with. Affordable and a good value.

star-rating KB Home - The guys who sold us the house and built it were the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Florence, AZ
  • July 16, 2019

The guys who sold us the house and built it were the best! More than what we could have asked for

star-rating New home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leonard W.
  • Live Oak, CA
  • July 09, 2019

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

star-rating Great workmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rashid M.
  • Sacramento, CA
  • July 09, 2019

Great workmanship

star-rating KB Home - Great customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gabrielle H.
  • North Las Vegas, NV
  • June 25, 2019

Great customer service

star-rating Great Experience !

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Naisola K.
  • Manor, TX
  • March 21, 2019

Best work and pricing !

star-rating l9ve my home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Heather H.
  • Orlando, FL
  • January 14, 2019

Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.

star-rating Post closure

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Fort Myers, FL
  • November 24, 2020

Post closure on our home we had a number of small items that needed repair, mostly because we rushed our closing and with COVID19 they did not have time and manpower to due a thorough punch list walk through. But once we brought it to their attention they worked hard to repair the minor damages and items and were a pleasure to work with. ... More

star-rating KB Home - the virtual design studio was not the best experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Arnont N.
  • Georgetown, TX
  • November 18, 2020

the virtual design studio was not the best experience.

star-rating Love my new home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Maria D.
  • Buckeye, AZ
  • November 18, 2020

My home is everything and more. My only issues were delayed start and then waiting for the concrete. Other than that this has been an amazing process and my home is beautiful. The superintendent is amazing and stays in touch every step of the way. Thank you KB for giving me my beautiful home! ... More