What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3026 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3026 Reviews - 302 Communities

5 ★(2250)

4 ★(419)

3 ★(186)

2 ★(104)

1 ★(67)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Awesome homebuilding experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ross W.
  • San Diego, CA
  • January 16, 2019

Awesome homebuilding experience. KB was very informative every step of the way. I think our favorite part was designing our home in their design center!

star-rating KB Home - We are satisfied with our KB home purchase.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Humble, TX
  • January 16, 2019

We are satisfied with our KB home purchase. The only complaint is the KBHS lender - they were not worth the incentives offered and we utilized an outside lender instead. Otherwise everything else went smoothly.

star-rating Everything has been good but I have been waiting for my grass to get replaced because the one they put down is dry

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Barbara M.
  • Orlando, FL
  • January 10, 2019

Pleasant experience so far

star-rating Very good

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Nivaldo N.
  • Winter Garden, FL
  • January 08, 2019

Everything was excellent

star-rating Fair enough

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Zahra E.
  • Sacramento, CA
  • January 08, 2019

Smart investment

star-rating Love our KB home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Francis H.
  • Las Vegas, NV
  • January 08, 2019

We love our home and, after 90 days in it, have found few issues. Can ask for much better than that.

star-rating Great customer service with good workmanship

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jonathan Y.
  • Winter Garden, FL
  • December 28, 2018

Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.

star-rating KB Home - I have not been given the walk thru of the house.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Isaias G.
  • Manor, TX
  • December 21, 2018

I have not been given the walk thru of the house. How everything works.

KB Home responded:
Hi, Isaias, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

star-rating Satisfied KB Home customer

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Bryan J.
  • Murrieta, CA
  • December 20, 2018

The buying process was made easy and it really helped that KB Home was willing to work with us even though our old home was not yet on the market. We were given updates with photos from Rhonda in the sales office so we were always in the loop on the progress of our home. The superintendent Karl w ... More

star-rating Great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Olawale I.
  • Richmond, TX
  • December 20, 2018

Excellence

star-rating Very Helpful

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Donald S.
  • Las Vegas, NV
  • November 26, 2020

Everyone who we have interacted with was very helpful.

star-rating Incentives

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Spring Valley, CA
  • November 24, 2020

Escrow closed within 30 days and all builder personnel involved were very helpful, friendly and they have greatly contributed to the smooth transition from our initial purchase to our final move-in.

star-rating Great first home experience

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mercedes B.
  • North Las Vegas, NV
  • November 19, 2020

I purchased a beautiful home. Everything was pretty close to perfect. I had an electrical issue and a HVAC issue when I moved in. I let the superintendent know and he got everything fixed right away.

star-rating Desire of staff to take care of our needs and the location.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Chris F.
  • Allen, TX
  • November 18, 2020

We enjoyed the process from start to finish.

star-rating KB Home In Westview Landing

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dharmik M.
  • Houston, TX
  • November 10, 2020

Overall the experience was great! I give them 5 stars on everything. Only thing I put low was the quality of workmanship. I had to be very hands on with the home since day one (frame placed 1" to the right on foundation, house color painted in correctly, additional minor damages happening after each team visited (I.e. carpet team broke baseboards, painting team broke garage drywall, landscaping damaged garage floor.. list goes on). After closing, I also noticed some things that were not done right (unnailed backyard fences & loose door knobs, unpainted areas showing drywall color especially in bathrooms, loose towel racks).. I still would recommend buying a KB Home & am happy with my purchase! ... More

star-rating The willingness of the staff to be helpful

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Klaus D.
  • Castle Rock, CO
  • November 06, 2020

As homeowners in a new city and state, we were pleasantly surprised by the quality of our new home. But what surprised us even more was the people. Everyone, from the sales persons to the carpenter that had to fix our door, were will to go above and beyond what was expected. What made this buying experience exceptional was the people. ... More

star-rating Sales representative and loan consultant was superb. Very knowledgeable and caring.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Andre P.
  • San Jose, CA
  • November 05, 2020

Such a great experience. The team made things simple. Our walk through experience was rushed, but we are working on the issues. Like to see more followup from customer care team to ensure open items identified are closed. Overall, great company.

star-rating KB Home - Had a great experience, professional, responsive, we had a few

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Karene W.
  • Jacksonville, FL
  • November 05, 2020

Had a great experience, professional, responsive, we had a few minor issues after we moved in, but we made the Superintendent Tyler aware, he personally visited our home and took care of it. It’s all resolved now. I would recommend KBHomes

star-rating Great!

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Desric Y.
  • Fort Worth, TX
  • November 05, 2020

We enjoyed the experience

star-rating KB Home - The buying experience was really good.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Christopher B.
  • Goodyear, AZ
  • November 03, 2020

The buying experience was really good. However, we did not receive a 10 day follow up. We actually had to call and ask for it. We also have not received a 30 day follow up. Both of which were promised to us.

star-rating Our KB Home opinion

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • David G.
  • Las Vegas, NV
  • September 22, 2020

Tyler and Alan were extremely helpful on helping us with decisions and addressing any of our concerns or issues. Due to the COVID-19 restrictions some Correspondence took longer in part as some employees were working from home and some delays with construction. We are happy with our decision to purchase a KB Home. ... More

star-rating KB Home - Love our sales lady she has been really helpful thru all of our

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Humberto N.
  • Glendale, AZ
  • September 14, 2020

Love our sales lady she has been really helpful thru all of our questions and concerns the only issue is workmanship and quality already had to file multiple warranty claims for front door because it’s leaking how to put a warrant payment for the grout on the backsplash because it’s completely crumbling and a warranty claim for the paint around the doors because it’s just ripping off the doors other than that the house is a really nice design and comfortable ... More

star-rating KB Home - Beautiful home, well designed.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Gurmeet P.
  • Stockton, CA
  • September 10, 2020

Beautiful home, well designed..

star-rating Whitmire KB

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Pamela W.
  • Universal City, TX
  • September 10, 2020

Great service from start to finish!!

star-rating Great Quality

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Chino, CA
  • September 09, 2020

The material and appliance selections are of great quality. While we've encountered a few minor issues, KB has been relatively quick to responding to our concerns.