What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - Great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Reggie S.
  • CASTLE ROCK, CO
  • December 10, 2019

Great

star-rating Great build

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sherri B.
  • Mesa, AZ
  • December 10, 2019

The house was done within the timeframe as expected. There were minimal issues with the home and all/most were fixed. If they weren’t I had contacted the office and vendors were scheduled to come out to fix those issues.

star-rating Customer service is Ecellent thus far

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Donald S.
  • San Antonio, TX
  • December 04, 2019

Staff has been very helpful on anything we've asked or requested. We're on the path to building our new home they way we envision it.

star-rating Excellent customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Kyle, TX
  • December 03, 2019

The construction and the sales team at KB Homes Stagecoach Crossing was very friendly and available to answer any question and/ or help with any request. It was a pleasure dealing with every single one of them and I would definitely recommend them.

star-rating New home review

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Alfred H.
  • Round Rock, TX
  • December 03, 2019

The Forman Trevor was very helpful and knowledgeable about the house as it went up and kept me abreast of which I really appreciate.

star-rating Tweeks were addressed, Lots of nice little things and energy efficient

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael N.
  • Georgetown, TX
  • December 03, 2019

First off I dont like the pre-engineered lumber in the ceiling space, but all new homes are built this way. It prevents storing or walking in attic space. Second with all new homes there are tweeks that need to be addressed Travis and Ishedro made sure to take care of all these items. Third nice little features like the side fences go near the front of the house and options to add extra outlets and lights (like in the garage) were nice inexpensive options. Fourth our house (built 2019) is in an all electric neighborhood and our new energy star certified home lived up to its certification. Our electric bill was half what our combined gas and electric bills were for the same month last year at our old home (built 2017). ... More

star-rating Excellent services received

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Fort Worth, TX
  • November 26, 2019

I have not faced any issue working with KB Home. I strongly recommend them for any potential buyer of the house.

star-rating We love our KB Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Daniel M.
  • Clermont, FL
  • November 25, 2019

Thus far we are very happy with our purchase. Great neighborhood, great house , and the few minor issues we've found have been addressed with urgency. Our only complaint would be in some materials used, particularly the quality of grass used. Overall, moving into a KB home seems to have been the best choice for us! ... More

star-rating KB home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • New Braunfels, TX
  • November 19, 2019

The builder was really informative on the process and kept us up to date on any delays. He also responded timely to questions we had making this an overall good experience

star-rating Wonderful experience!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Keya E.
  • Tucson, AZ
  • November 19, 2019

Miss Elaine is the best!! She made the whole experience a positive one. Even when I would get frazzled she always knew how to keep me positive and keep moving forward. It was so much fun getting to design the house and watch it build. I would recommend KB to anyone and everyone. We looked around at several other builders before choosing KB and I’m glad we did. ... More

star-rating Very satisfied, only miner finishing issues.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Knut S.
  • Cave Creek, AZ
  • November 13, 2019

All the staff has very responsive to any questions we have had.

star-rating We love our new home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joseph W.
  • Georgetown, TX
  • November 13, 2019

There are always horror stories you hear about new home builders and owners who are unhappy with their new home. Our story is NOT one of those stories. Ours was a great story, a pleasant story, a great home, and continues to be to this day. From the design studio, to KB Home Loans, to now living and loving our home - KB Home has be a surprise in the many things they have done for us and our home. The little things in the home that take a lot of the worry out home ownership. Lots of included items that you might take for granted are there so we dont have to worry about them. Sure, it's not 100% perfect - there are a few very minor things I might have liked to seen done differently. But I tell you it is pretty darn close to perfect. I dont believe any other builder could have done a better job. Thanks! ... More

star-rating concrete patio...

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Donald W.
  • Riverview, FL
  • November 12, 2019

patio and walkway concrete cracking...

KB Home responded:
Hey Donald, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. -James

star-rating Excited New Home Owner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew R.
  • Maricopa, AZ
  • November 12, 2019

We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!

star-rating Great move up experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Valentine E.
  • SAN ANTONIO, TX
  • November 05, 2019

Builder provides options to design your home according to your means and several mortgage solutions to put you in your home. Also has a variety of home plans on offer

star-rating Good service well done.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Michael R.
  • Live Oak, CA
  • November 04, 2019

KB is no.1 in costermer satisfaction.They are a awsome group of people.

star-rating Staff are very professional, courteous, friendly, knowledgeable, and respectful!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Paul H.
  • Denver, CO
  • November 02, 2019

Every staff members, from construction to sales and loan services, were extremely friendly, courteous, and respectful. Their professionalism and knowledge were very helpful.

star-rating Great home and process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Steven H.
  • Pflugerville, TX
  • October 31, 2019

KB Home did a great job working with us and helping us even after we moved into the home. Their process was easy to use and they were usually quick to respond to issues we have.

star-rating A Great Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Annie B.
  • North Las Vegas, NV
  • October 30, 2019

Working with Gena made me feel at ease from the beginning to the very end

star-rating New Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kathleen M.
  • Tucson, AZ
  • October 29, 2019

We are very pleases with our new home. The only reason I didn’t give a higher grade on the workmanship is that I feel whoever laid our tile eas a city cares less. There are all kinds of steaks that won’t clean properly because The grout and cement was done either too fast or carelessly. Some streaks won’t come out and I’m still finding areas that need special attention. ... More

star-rating KB Home - All great

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Nagapandi M.
  • Sacramento, CA
  • October 29, 2019

All great

star-rating Happy customer

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Karin Z.
  • Live Oak, CA
  • October 29, 2019

Whenever we had any issues it was addressed quickly. Due to our personal situation all of the staff were very kind and patience with alot of understanding.

star-rating Wonderful home and we got just what we paid for

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Fresno, CA
  • October 22, 2019

KB Homes the developer always was and continues to be professional and quick to respond to issues. Although we had some delays/issues with KBHS I don’t have anything negative to say about KB Homes and the building crew. I do believe the quality of paint used for internal paint was below average and the quality of wood with fence boards was just OK. Not to say I didn’t get what I paid for I just expected something a little bit better. Overall I am very pleased with my new home and look forward to growing and raising my family here. ... More

star-rating Very pleased with my new house

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Robert C.
  • Seffner, FL
  • October 22, 2019

Do you homework before going to the design studio. It's really too much for one day. After you get about half way through the choices you are exhausted. You just want to get it over with and you make mistakes.

star-rating KB Home - Amazing customer service and superb value for my money!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Monique M.
  • Katy, TX
  • October 01, 2019

Amazing customer service and superb value for my money!