What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3359 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3359 Reviews - 317 Communities

5 ★(2495)

4 ★(477)

3 ★(205)

2 ★(113)

1 ★(69)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating THE CARPET HAS BUMPS ON IT, IT FEELS LIKE SOME OF THINGS ARE NOT GOOD MATERIAL

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • West Melbourne, FL
  • April 09, 2019

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

star-rating KB Home - From start to finish it was a pleasent experience.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Syed R.
  • Leander, TX
  • March 08, 2019

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

star-rating Summary

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Florence S.
  • Castle Rock, CO
  • February 20, 2019

Builder does not listen to suggestion. Afraid to spend an extra 50 dollars

star-rating Okay experience.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 2

  • Brenda M.
  • Mascotte, FL
  • January 24, 2019

Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions. ... More

star-rating KB Home - They gave attention to every tiny details.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Gaurav S.
  • Apex, NC
  • January 17, 2019

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

star-rating Very satisfied!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Catherine E.
  • Fuquay Varina, NC
  • January 09, 2019

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder. ... More

star-rating Very happy with purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Luis M.
  • Leander, TX
  • January 08, 2019

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

KB Home responded:
Hi, Luis, if we can help with anything, let us know at CustomerRelations@kbhome.com. -- Lynn

star-rating Great Communication, but issues at the end.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Thomas G.
  • Phoenix, AZ
  • December 29, 2018

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in. ... More

KB Home responded:
Hi, Thomas, we appreciate your feedback. If you'd like to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes and happy new year. -Lynn ... More

star-rating KB Home - kB homes at all satisfaction but some issue are not solved

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Bishwo B.
  • Round Rock, TX
  • December 20, 2018

kB homes at all satisfaction but some issue are not solved

KB Home responded:
Hi, Bishwo, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

star-rating KB Home - Great house, great location, wish there was more attention paid

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Krsto R.
  • Corona, CA
  • January 12, 2021

Great house, great location, wish there was more attention paid to details of craftsmanship

star-rating KB Home - Construction process went well.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • William S.
  • Parker, CO
  • January 12, 2021

Construction process went well. Mortgage and closing was not good

star-rating KB Home - I had an overall good experience except for when i needed to

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Vanessa C.
  • San Antonio, TX
  • December 22, 2020

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled. ... More

star-rating KB Home - Ontario is good for stay.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Mao C.
  • Ontario, CA
  • December 20, 2020

Ontario is good for stay.

star-rating Quick response to issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 1

Responsiveness star-rating 5

  • Joseph G.
  • Las Vegas, NV
  • December 09, 2020

Space between homes to close

star-rating KB Home - Not too bad, a little hiccups here and there which was resolved

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Moreno Valley, CA
  • November 05, 2020

Not too bad, a little hiccups here and there which was resolved by some calls.

star-rating We got through this

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Bob H.
  • Goodyear, AZ
  • October 28, 2020

We managed to buy a new home. Overall, the construction quality seems fine, and the construction superintendent was good at getting contractors to fix a handful of little things. The company was not impressive, though. The floor plan has quite a bit of wasted space, particularly in bathrooms. There is no gas service or phone-company service (CenturyLink) in the neighborhood. That means no gas appliances and no competition for internet service. Despite the company's claims of energy efficiency, the water heater is off the high end of the government scale for cost of operation. The sales person and others in the company were sometimes hard to reach. Avoid using the company's preferred title company, which seems to defer to the builder on everything. The HOA dues are very high for what the HOA provides. ... More

star-rating Nice home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Jeff B.
  • San Antonio, TX
  • September 01, 2020

More design process when building a new home.

star-rating Overall experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Zach E.
  • New Braunfels, TX
  • August 26, 2020

Construction crew is great. Sales team is slow to respond

star-rating Home Review

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Leander, TX
  • August 25, 2020

KB Homes is solid on quality, design and build options. The issue they fall down on is the lack of follow through on promises made during construction. Big on promises, small on delivery. Constant squeaky wheel to get things done and completed; no modifications can be made - period. Constantly ask to fill out a 5 star review. You earn what you get, not what you want ... More

star-rating Quality

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Ryan C.
  • Menifee, CA
  • July 21, 2020

Make sure you check every little detail. Homes are built with quality but installers cut corners like it’s the thing too do.

star-rating First time home buyers with high expectations

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Jacksonville, FL
  • July 14, 2020

We love being a brand new home and neighborhood. For the most part, the entire process was very smooth and easy. We were very pleased with the purchasing, designing and paperwork side of the process. The structure and materials of the home are great but we are disappointed with the level of detail on the workmanship. It is clear that the houses are being cranked out and there is no standard set for a clean/neat job or for the workers to pay attention to detail. The caulking, trim, paint, corners and edges are very sloppy and rushed. Its unfortunate because this is what you see on a daily basis. We are still waiting on touch-ups/repairs to be completed after being in our home almost two months. ... More

star-rating Love my home but...

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Sofia G.
  • Round Rock, TX
  • June 16, 2020

We love our home and the neighbourhood. However, I do feel that some finishings and quality of the materials could have been better. I must say that I had to be on top of the construction throughout the whole process requesting improvements and that was a little annoying. Some details like fence materials and landscaping should be improved. Ok the other hand, the variety of upgrade options made us feel we could give our house a special touch. ... More

star-rating New KB Home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • John B.
  • Houston, TX
  • May 14, 2020

would not recommend upgrading your title. KB tile contractors have sloppy work floor is uneven and the grout is three different colors in our new home. Tile company did not even have a wet saw. My son is 18 months old and will stumble when walking to the house on uneven tiles. The other trades seem to do a little bit better for KB. My recommendation would be save your money. Don’t upgrade find a professional that can do it right after you’re in your house. ... More

star-rating KB Home - The people are great.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Keaton B.
  • Loveland, CO
  • April 12, 2020

The people are great. Very nice and helpful to work with. Disappointed in the quality.

star-rating Good house, but they're slow on warranty issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Hayward, CA
  • March 17, 2020

I like my new house and in general it's well built. However, I've had a couple of warranty issues that have been open for more than 2 months without being resolved.

KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration with your warranty process. If you have not already contacted Customer Care regarding this issues you mentioned, please feel free to email us at CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian ... More