What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3026 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3026 Reviews - 297 Communities

5 ★(2250)

4 ★(419)

3 ★(186)

2 ★(104)

1 ★(67)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating KB Home - First time buying a new build.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jesse D.
  • Dacono, CO
  • October 03, 2019

First time buying a new build..... not sure what to expect....... ok experience overall

KB Home responded:
Hello Jesse, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Wish you all the best in your new home. --Brian ... More

star-rating Overall experience fine. Mortgage side was terrible

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Mesa, AZ
  • September 28, 2019

My interaction with the head sales person for the community was good. He was responsive and very courteous.

star-rating KB Home - Ask about prices dropping for homes being sold around you .

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Kyle, TX
  • September 18, 2019

Ask about prices dropping for homes being sold around you . They will not tell you if the prices had dropped .

star-rating High efficiency houses and designs. Workmanship needs more attention to details.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Luis E.
  • West Melbourne, FL
  • September 03, 2019

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

star-rating Overall We Are Pleased With Our KB Home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ronald K.
  • Tucson, AZ
  • August 13, 2019

We bought a spec home so we did not get to pick the upgrades. The upgrades chosen by the design studio were very good choices. We would have only made a few alterations. Some of the workmanship on the drywalling and texturing was below average. We have been in only 1 1/2 months so we haven't dealt with response to warranty issues, yet. I'm not sure I'd use KB Home Loans. The process was easy but the loan has been sold twice and there has been a change in the fee structures. ... More

star-rating Happy with my KB Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Chris M.
  • Uhland, TX
  • July 31, 2019

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

KB Home responded:
Hi Chris, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

star-rating KB Home - A lot of little issues but construction manager is awesome at

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Converse, TX
  • July 29, 2019

A lot of little issues but construction manager is awesome at taking care of issues!

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating KB Home - Slow on finishing up punch out list items

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Christopher N.
  • Venice, FL
  • July 23, 2019

Slow on finishing up punch out list items

star-rating satisfied but...

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Teotimo B.
  • Conroe, TX
  • July 13, 2019

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

star-rating Great customer service

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Joshua R.
  • Riverside, CA
  • June 27, 2019

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far ... More

star-rating KB Home - You get what you paid for!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • May 09, 2019

You get what you paid for!!!

star-rating KB Home - The painting, tile work and concrete work was poor.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Punta Gorda, FL
  • May 01, 2019

The painting, tile work and concrete work was poor. I realize that this is not a custom home but the work above bad.

star-rating Not Perfect, but we are satisfied !

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Robert S.
  • Punta Gorda, FL
  • April 16, 2019

Overall, we are happy with our purchase. John, the site manager, was very attentive to our needs and questions. Also, Angela, in sales, was a great help and very personable!

star-rating THE CARPET HAS BUMPS ON IT, IT FEELS LIKE SOME OF THINGS ARE NOT GOOD MATERIAL

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • West Melbourne, FL
  • April 09, 2019

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

star-rating KB Home - From start to finish it was a pleasent experience.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Syed R.
  • Leander, TX
  • March 08, 2019

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

star-rating Summary

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Florence S.
  • Castle Rock, CO
  • February 20, 2019

Builder does not listen to suggestion. Afraid to spend an extra 50 dollars

star-rating Okay experience.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 2

  • Brenda M.
  • Mascotte, FL
  • January 24, 2019

Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions. ... More

star-rating KB Home - They gave attention to every tiny details.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Gaurav S.
  • Apex, NC
  • January 17, 2019

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

star-rating Very satisfied!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Catherine E.
  • Fuquay Varina, NC
  • January 09, 2019

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder. ... More

star-rating Very happy with purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Luis M.
  • Leander, TX
  • January 08, 2019

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

KB Home responded:
Hi, Luis, if we can help with anything, let us know at CustomerRelations@kbhome.com. -- Lynn

star-rating Great Communication, but issues at the end.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Thomas G.
  • Phoenix, AZ
  • December 29, 2018

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in. ... More

KB Home responded:
Hi, Thomas, we appreciate your feedback. If you'd like to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes and happy new year. -Lynn ... More

star-rating KB Home - kB homes at all satisfaction but some issue are not solved

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Bishwo B.
  • Round Rock, TX
  • December 20, 2018

kB homes at all satisfaction but some issue are not solved

KB Home responded:
Hi, Bishwo, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Lynn

star-rating KB Home - Not too bad, a little hiccups here and there which was resolved

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Moreno Valley, CA
  • November 05, 2020

Not too bad, a little hiccups here and there which was resolved by some calls.

star-rating We got through this

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Robert H.
  • Goodyear, AZ
  • October 28, 2020

We managed to buy a new home. Overall, the construction quality seems fine, and the construction superintendent was good at getting contractors to fix a handful of little things. The company was not impressive, though. The floor plan has quite a bit of wasted space, particularly in bathrooms. There is no gas service or phone-company service (CenturyLink) in the neighborhood. That means no gas appliances and no competition for internet service. Despite the company's claims of energy efficiency, the water heater is off the high end of the government scale for cost of operation. The sales person and others in the company were sometimes hard to reach. Avoid using the company's preferred title company, which seems to defer to the builder on everything. The HOA dues are very high for what the HOA provides. ... More

star-rating Nice home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Jeff B.
  • San Antonio, TX
  • September 01, 2020

More design process when building a new home.