What Homeowners Have to Say About KB Home

KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home’s 3001 homeowner reviews to learn why they are the right team to build your new home.

4.6 out of 5 stars
in all areas

star-rating

3001 Reviews - 295 Communities

5 ★(2237)

4 ★(414)

3 ★(185)

2 ★(102)

1 ★(63)

Quality 4.5

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Attention to detail!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Demarco J.
  • Live Oak, CA
  • June 18, 2019

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date. ... More

star-rating KB Home - Very easy and simple purchase a home with KBHOME

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ruben R.
  • Houston, TX
  • June 18, 2019

Very easy and simple purchase a home with KBHOME

star-rating pay attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Todd P.
  • Surprise, AZ
  • June 11, 2019

im enjoying the new home, hope it will with stand the test of time. during the build i feel like i had to be the one to catch issue that come up along the way. two key points being that an extra window was installed that my wife noticed,and we got that fixed at framing but, the other issue i noticed was after the stucco was done. a second window was 3 feet off 3 feet come on. the super on the job at the time gave me the option to leave it or move it. well we had to move or it would have taking away from the great room. after the window was moved the inside drywall patch came out fine but, the out side stucco patch was horrible didn't match the rest of the house and was bulge out. from what i have heard that this was the second tome that it was redone and it need to be redone again. the third time to over look the patch now on the final walk though and with the sale of my other house going through i feel that i had no choice but except how it looked. i will say that it looked better that the second pass but, the bulge is still there. visit your new build weekly take notes and measurements and come pair them to your lay out. ... More

star-rating Great customer service

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David K.
  • Jacksonville, FL
  • May 07, 2019

I was pleased with the experience.

star-rating Issues with fixes after moving in

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Charles G.
  • Leander, TX
  • May 06, 2019

I have had both the construction manager and sales manager both got promoted. Once the construction manager was promoted the things that were found after two weeks have yet to be resolved. I got the info for the gentleman who was supposed to take over we met I laid out all the concerns. It was a month later I had to email said gentleman because I had no update on my issues and it took him 5 days to respond. ... More

star-rating Quality of overall home.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Cliff J.
  • Surprise, AZ
  • April 24, 2019

From experience, the quality of some materials for this home are not on the same level as used to build my previous home. For example, the toilet seats are cheap plastic not quality materials, shower door assembly in master bedroom, walls leave scuff marks rather quickly, cracks in shower floor. Entry door from outside was improperly installed. The doors are not solid wood, but hollow pressed wood and not as secure. However, all issues were corrected when reported to KB representative, thus far. ... More

star-rating Bitter! Sweet!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Fresno, CA
  • April 12, 2019

The house is up to our standards. It's perfect for our family. We love it. However, sales person who was "helping" us was deceiving in what she said we would get in incentives. Read the fine print...Don't take any employees word as truth unless it's in writing. Made our first time home buying experience bitter sweet. We went through a lot to get our house, but since we moved in, It has been good. It helped that our lender was outside of KB or we would have not bough our house. Hope others experience is much better than ours was. The house is absolutely great thought! ... More

star-rating Hardy Preserve

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Steven M.
  • Tucson, AZ
  • April 10, 2019

KB homes have always been a great builder and quality craftsmanship.

star-rating KB Home - Respect

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Elk Grove, CA
  • April 09, 2019

Respect

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Oscar V.
  • Pearland, TX
  • April 09, 2019

So far we have no issues with the our new home the employees from the sale team and contractors were very professional

star-rating nice

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Mary C.
  • Pearland, TX
  • April 03, 2019

I got my Dream House with the help of KB homes and I like kb homes everything is good. I recommend KB homes to my sister she got approved and she has new home too.

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Goodyear, AZ
  • March 22, 2019

Nice homes, limited parking

star-rating Nice homes for the price

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Ray H.
  • North Las Vegas, NV
  • March 19, 2019

Overall I'm happy with the home and floor plans..If I had to gripe about anything I would say I'm a little disappointed with the small backyard and a small issues with the wiring of the house. (Cable and the internet) not really sure who the responsibility really falls on weather it's Cox or the home builder, because both are saying it's the other party and unfortunately I'm caught in the middle. Other than that I would still give the home builder a very high 8 for a respectable rate of 10. ... More

KB Home responded:
Hello Ray, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. -Brian ... More

star-rating Cobblestone Villas

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Karen L.
  • Gilbert, AZ
  • March 12, 2019

Very nice community and great location. We have a nice floor plan and very happy with our new house.

star-rating NO INTERNET

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 1

  • Hector T.
  • Humble, TX
  • February 06, 2019

I'm very disappointed that internet access is still not available on my street. If I'd known this, I would not have bought with KB Homes.

KB Home responded:
Hi Hector, we are very sorry for any frustration with your internet. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian ... More

star-rating KB Home - We have had an issue with mail box.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Jesus R.
  • Riverside, CA
  • January 19, 2019

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Min H.
  • Apex, NC
  • January 17, 2019

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

star-rating KB Home - Drywall finish isPoor

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Ryan S.
  • Castle Rock, CO
  • January 17, 2019

Drywall finish is Poor

KB Home responded:
Hello, Ryan, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. -- Lynn ... More

star-rating Satisfied overall

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Christiaan V.
  • SIMI VALLEY, CA
  • January 16, 2019

We were pleased with the overall buying experience

star-rating KB Home - Some of the material or craftmanship used could be improved,

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marcos A.
  • Houston, TX
  • January 16, 2019

Some of the material or craftmanship used could be improved, but overall ok.

KB Home responded:
Hi, Marcos, thank you for your comments. If you require assistance with anything in your home, you may contact us at CustomerRelations@kbhome.com. -- Lynn

star-rating KB Home - None to report

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Susan C.
  • Winter Garden, FL
  • January 15, 2019

None to report

star-rating KB Home - Still do not have mail box key after over 2 months living in

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Sacramento, CA
  • November 05, 2020

Still do not have mail box key after over 2 months living in the house. Late for closing day after paying for weeks All mails including bills kept at U S P O all this time, had to pay late fees Flooring upstairs and down stair were not installed properly had to strip out and reinstall after almost a month moving in, toilet clogged when first move in. Ants were all over the house. However, Robert who is KB customer care representative helped solved most problems after closing ... More

star-rating Their willingness to make things right after the purchase.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David C.
  • SIMI VALLEY, CA
  • November 05, 2020

There were a number of things wrong with the house after we moved in but the construction manager and his staff were very responsive and quick to fix them.

star-rating KB Home - Everyone was polite and very helpful

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Las Vegas, NV
  • November 01, 2020

Everyone was polite and very helpful

star-rating Good sale person and loan officer. Coperator is bad people to deal with.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Loi L.
  • SIMI VALLEY, CA
  • October 28, 2020

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.