KB Home
What Homeowners Have to Say About KB Home in Santa Cruz
Read the 14 homeowner reviews of KB Home's new homes in the Santa Cruz area. Santa Cruz homeowners rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
5 ★(11)
4 ★(1)
3 ★(1)
2 ★(1)
1 ★(0)
Quality 4.3
Trustworthiness 4.5
Value 4.7
Responsiveness 4.5
star-rating Good Home, Wonderful Staff!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Michael A.
- Hollister, CA
- November 24, 2020
Smooth process from Sales to Closure. Accommodating and friendly staff!
star-rating KB Home - This builder will try to make you happy!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Madison M.
- Hollister, CA
- November 10, 2020
This builder will try to make you happy!
star-rating Great service!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Andrew D.
- Hollister, CA
- November 10, 2020
Very happy with the whole experience.
star-rating Great service
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Gerardo P.
- Hollister, CA
- August 25, 2020
The sales office is very helpful, Debbie sent e-mails to me regularly to update the building process. she replied all my questions very fast.
star-rating Excellent
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Tomas C.
- Hollister, CA
- January 21, 2020
The whole staff at KB did an excellent and amazing job throughout the buying process! They were always readily available when needed. I definitely recommend KB!
star-rating Great Experience
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Michael R.
- Hollister, CA
- January 16, 2020
Nothing great experience, everything went smoothly!!
star-rating Positive Review
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Eduardo V.
- Hollister, CA
- January 07, 2020
Office- Debbie, Yvonne, and Renee, All Best, Caring, Honest Customer Service
star-rating Good
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Frida P.
- Hollister, CA
- January 07, 2020
Good service
star-rating KB Home - Great team, very helpful and responsive.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Joe R.
- Hollister, CA
- November 25, 2020
Great team, very helpful and responsive.
star-rating Great home at an affordable price
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
- Michael M.
- Hollister, CA
- August 25, 2020
great home with fantastic customer service from sales, to loan and customer support. Some of thr craftsmanship from the construction crew was slightly less than perfect.
star-rating 649 Sacramento way
Quality star-rating 4
Trustworthiness star-rating 4
Value star-rating 4
Responsiveness star-rating 4
- John B.
- Hollister, CA
- January 15, 2020
Stay in touch with the sales rep on a weekly basis, especially at closing time. They seemed to string us along and give us dates they were unable to achieve.
star-rating KB Home - Staff is helpful and friendly
Quality star-rating 4
Trustworthiness star-rating 4
Value star-rating 4
Responsiveness star-rating 4
- Jupiter C.
- Hollister, CA
- December 18, 2019
Staff is helpful and friendly
star-rating KB Home - Expected better response to issues in regards to the home when
Quality star-rating 2
Trustworthiness star-rating 2
Value star-rating 3
Responsiveness star-rating 1
- Anonymous
- Hollister, CA
- November 01, 2020
Expected better response to issues in regards to the home when we received keys. But once you get your keys to your home it’s up to the home buyer to constantly be on it, or your issues will be forgotten.
star-rating Ughhh
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 3
- Anonymous
- Hollister, CA
- December 10, 2019
I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.
KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James ... More