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K. Hovnanian® Homes

star-rating (1623 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1623 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

1623 Reviews - 125 Communities

5 ★(1102)

4 ★(249)

3 ★(132)

2 ★(63)

1 ★(77)

Quality 4.3

Trustworthiness 4.4

Value 4.5

Responsiveness 4.4

star-rating Warning! They build nice houses but are awful to deal with

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Derek F.
  • Morris, IL
  • August 20, 2020

I really like my house. It’s built quite nicely. Unfortunately me along with many of my neighbors had and awful time dealing with them. One of the main problem individuals will not return calls or emails to you. Only willing to interact with your lawyer. This individual won’t honor closings on Fridays due to wanting to take long weekends. Many of my neighbors did not close on time due to this individual and I almost didn’t until I was willing to walk away and their supervisor contacted me. This company normally has 10K of your money down for earnest money and for that reason feels like they can bully you, not close on time, and not respond to you. Thankfully I refused to sign a document requiring that large of earnest money. They continually blame the builder as the problem. The “builder” is what they say and you never get to know who this person is or speak to them. It’s like OZ, the man behind the curtain you can’t talk to but I’ve found out that the closing office seems to be a large part of the problem. Also they offer you perks if you use their mortgage lender. They are difficult to deal with when you do use them, but seem to punish you or put you at the bottom of their priority list if you don’t. This is not my first home purchase but was by far the worst. They houses are really nice, but I honestly can’t recommend them as I would not want to put a one through what I and many others have gone through with not making your closing, lack of communication, and complete disrespect for you. I’ve heard the phrase multiple time that they can easily find someone else to purchase the house but when I finally called their bluff they finally seemed to work with me slightly. ... More

K. Hovnanian® Homes responded:
Good morning Derek - thank you for taking time to provide feedback on your recent experience. We have sent your comments to the local reps in your area for review. Have a good day! khovnanianhomes ... More

star-rating Untrustworthy Sales Agents

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Winters, CA
  • January 30, 2020

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

K. Hovnanian® Homes responded:
Good afternoon, thank you for taking the time to provide feedback. We are sorry to hear that you had some issues with your sales consultant that has created some stress for you during this time. We hope now that you are moved in, you will be able to enjoy your new home. If you do find that you are having continual issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating none

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 1

  • Jayant N.
  • Mountain House, CA
  • February 02, 2021

very bad experience with sales team

K. Hovnanian® Homes responded:
Hi Jayant - sorry to hear that you did not have a good experience with the sales team. I have sent your comment to the appropriate local team members for review. Have a great day! khovnanianhomes ... More

star-rating Lack of respect for Buyer

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Mountain House, CA
  • January 19, 2021

There was no update through out the construction and emails were hardly answered. Home was not delivered after the closing documents are signed and the account has been funded. There was no respect for Buyers.

K. Hovnanian® Homes responded:
Good morning! Thanks for providing feedback, we have sent your comments to local team members for review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Once you sign on the dotted line, you will receive the runaround.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • Rosenberg, TX
  • January 15, 2021

Once you sign on the dotted line, you will receive the runaround. Beware.

K. Hovnanian® Homes responded:
Good morning! Thank you for providing feedback, we have sent your comments to local team for review. khovnanianhomes ... More

star-rating The purchasing process through KHovnanian mortgage was as frustrating an experience as we have ever had in any business transaction.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Roger S.
  • Van Alstyne, TX
  • May 01, 2020

I would never buy a home from them again due to their lender challenges. The list is much to long to explain in an email and quite frankly, I dont want to re-live the experience!! The sales staff were very good and very professional, that is where it ended and the pain began! ... More

K. Hovnanian® Homes responded:
Hello Roger - sorry to hear that you did not have a good experience with our mortgage company, I have forwarded your comments over to local representatives for their review. khovnanianhomes ... More

star-rating Not good service at all!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Hollister, CA
  • May 06, 2021

Didn’t get good service from these people. I wouldn’t buy a KHov home again. Only the construction manager and warranty have been honest with me. Besides that didn’t feel that I got a honest and true buying experience with good morals.

star-rating Heard they were a great builder, except my home was the sour LEMON HOUSE

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Debra M.
  • Buckeye, AZ
  • March 08, 2021

buyer be aware.... poor subcontractors, horrible electrical company they used, sheet rock was riddled with silver fish, still dealing with that problem, had to hire a bug control company. poor workmanship..... the sour lemon house

K. Hovnanian® Homes responded:
Good morning Debra - thank you for providing feedback on your recent experience, we have sent your comments to local reps for review. Have a good day! khovnanianhomes ... More

star-rating The sales personnel was great and so were the customer service staff. However, the contractors did a terrible job building the home and it felt more like a fixer upper rather than a new house. I will NEVER buy another K Hov properly nor tell someone else

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Gregory D.
  • Maricopa, AZ
  • December 30, 2020

1. The foundation had a chunk of concrete missing. 2. The cabinets in the kitchen was missing paint 3. The walls throughout the entire house was half painted. 4. The drywalls had multiple texturing imperfections 5. The sink pedestal was installed off centered and rotated 6. The side walk and the front porch had a height difference causing a trip hazard. 7. The drain pipe in the master bathroom tub wasn't properly installed which caused the cap to constantly fall into the tub. 8. All of the towel and toilet paper fixture were literally dangling on the walls 9. the drip pan to the hot water heater was bent at a 90 degree angle and forced into place 10. The wiring to the surround sound was installed less than 2inches from the air vent making it impossible to install speakers. 11. The tile near the tub was cut 1\2 inch too short, instead of re-cutting the piece the installer filled it with grout. 12. The refrigeration unit makes a clunking noise each time in shuts off ... More

K. Hovnanian® Homes responded:
Good morning Gregory - Thank you for taking time to provide feedback. We are very sorry to hear that you experienced so many issues. We have sent your comments to local reps for review. Have a good day! khovnanianhomes ... More

star-rating What stood out the most is their home layouts. You can literally fine a layout without sacrificing anything you may want in a home layout. The problem is actually getting the specific home with the elevation and lot that you want.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 5

  • Ruben O.
  • Coral Springs, FL
  • November 10, 2020

Although the homes layout and aesthetics are absolutely beautiful the quality of the homes construction is subpar. What ever you are promised from the selling agent and design center agent will be false unless its in writing. And even then it needs to be extremely specific in writing. And even then the builder has clauses in place to counter anything you may want to claim was in the agreement. I can literally write a book of things that went wrong from the buying process to moving in. One positive note: the builder has a warranty on the home. This warranty dose work well. Unfortunately I’ve had to to use this service several times and counting. The workers who work for the builders warranty do an excellent job of fixing what ever is wrong. Another note: the two contractor’s that are in charge of this site are excellent to deal with. Just know if you purchase a home here you must be patient, but also be persistent. ... More

K. Hovnanian® Homes responded:
Good morning Ruben - thank you for providing feedback on your recent experience, we have sent your comments to the local team for review. khovnanianhomes ... More

star-rating Mortgage company

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Richard P.
  • Oswego, IL
  • May 10, 2020

Worse mortgage company i ever gone thew and worse home buying experience ever

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we have sent your comments over to the appropriate Associates for their review. khovnanianhomes ... More

star-rating Worst experience ever

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Lake Elsinore, CA
  • April 28, 2020

I do not recommend purchasing a new home with k hovnanian.

K. Hovnanian® Homes responded:
Good morning! Sorry to hear that you are not happy with your experience, we have passed along your comments to the division for their review. Have a good day! khovnanianhomes ... More

star-rating Where to begin...

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Marcus C.
  • Plumas Lake, CA
  • October 09, 2019

Saleslady failed to tell us that $17,000 solar panels, through K hovnanian's 3rd party, were not part of the purchase price even though California law mandates all new builds in 2019 to have solar panels. We are from out-of-state and did not know this , Only after negotiations on a purchase price did I discover on our purchase contract that we were mandated to buy solar panels. I brought this to her attention that our price of our home would be going up $17,000 after we agreed upon a price and her response was that she forgot to tell us. Moreover she straight-up lied to us that the two story home behind us had windows on the top floor that we're not bedroom windows but rather vaulted ceiling windows and that she personally talked to the homeowner. Thankfully we had a real estate agent to deal with her on more than one occasion. Also know once they have your money and have given you a one-year fit and finish warranty they fail to show up to fix anything in a timely manner. I waited more than two weeks and three completely missed appointments in which I had to wait around for 8 total hours to finally get a window replaced. I also am still currently waiting two weeks for a leaky sprinkler system to have it fixed after several missed appointments again. There are other cosmetic issues wrong with the home but I'm just going to live with them because my time is more important. If you are going to buy a home with these shysters, make sure you have a real estate agent and you get a home inspector for your walkthroughs to make sure that they are handled before you move in. Otherwise steer clear of K hovnanian. ... More

K. Hovnanian® Homes responded:
Good morning, and thank you for providing feedback. We are very sorry to hear that you did not have a good experience with your sales consultant and are having some issues getting your repairs taken care of. If you would like to email us at customercare@khov.com with details we can pass along to the appropriate personnel in your local area. Thank you! khovnanianhomes ... More

star-rating Craftsmanship is horrible

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Tracy M.
  • Mont Belvieu, TX
  • October 03, 2019

Overall the craftsmanship is horrible. Even when the come in to make repairs the people that come back are rude, lazy and don’t feel like they should have to make corrections and they do it just as bad as the first time. Lois is wonderful and very helpful and Justin tries to keep things flowing and done correctly but the guys that work on these houses need a constant babysitter. I am very disappointed in the process and the workmanship. ... More

K. Hovnanian® Homes responded:
Good morning Tracy. Thank you for providing feedback on your experience. We sincerely apologize for the issues you are having with the craftsmanship of your new home. If you continue to have issues, please feel free to contact us at customercare@khov.com and we can forward your email to the appropriate local representatives. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Everything fine until contract was signed.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Mark H.
  • Coral Springs, FL
  • April 10, 2021

Everything fine until contract was signed. Responsiveness after was mediocre at best. KHov mortgage could not provide electronic documents and left it to us to "get it done". Provided numerous, signed electronic documents prior to closing only to be told at closing that KHov wanted signatures in person. ?? No tour of overall property, including clubhouse. Could not even provide detail on utilities and cable - only generic information. Workmanship: Final coat of paint AFTER electric switches and covers installed. Paint quality poor. "Gourmet kitchen and appliances" are really just average. We purchased the house in with finishes picked out, could not change anything. Only options we had were being able to pick out the handrail stain. We could have upgraded to carpet but chose not to pay the 5K extra. Overall purchase experience was a bad one, emails about issues sent, but reply's were sent back via text and visa versa. Very clever. Elevated a few times without ANY satisfaction. If you've ever dealt with a company that professes to be "experts" but in fact are clueless, this is the company. Our frustration was to the point that we requested our money back (in this market) about a week after the contract was signed - of course this was ignored. Suggest they take some basic "follow through" training. POOR experience. ... More

K. Hovnanian® Homes responded:
Good morning Mark - thank you for providing feedback on your recent experience. We are sorry to hear that you experienced some issues during the process. I have sent your comments to local representatives for their review. Have a good day! khovnanianhomes ... More

star-rating The failure to communicate clearly and facually as to the property lines. Addiotionally, I am still waiting for items to be completed on the property such as the garage lights.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Julio H.
  • Patterson, CA
  • March 02, 2021

The ourchase experience was unpleasant as the communication with the sales representatiive was at times unclear and out right untrurthful. I was asssured thst the items tsht stillneeded to be clompleted after the cose would be taken care of quickly. I am not sure if the definition of quickly would be less than a month but I am sure it could not mbe more than a month as a matter od a measurement in time. It has been over a month and my lights come on an off in the house, the lights over the garagr has yet to be addressed. Additonally, the dales person outright told an untruth as to the property lines and the fencing on the property. The experience was unforgetable for all the wrong reasons. I regret not going to KB homes next door. ... More

K. Hovnanian® Homes responded:
Good morning Julio - Thank you for taking time to provide feedback on your recent experience, I have sent your comments to the local team for review. Have a good day! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - I've had the worst experience and it's such a shame as I was

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 3

  • Heba S.
  • Lake Elsinore, CA
  • February 02, 2021

I've had the worst experience and it's such a shame as I was so excited to be a KHovnanian home owner. The lack of attention to detail is disheartening. When asking to remove the paint stains in the carpet before moving in caused a permanent stain on my carpet. The closet had to be redone for lack of sturdy completion. The closet fixer walked into my home and dragged all his muddy shoes on my carpet, pictures were taking and sent in, carpet cleaner hired, he was extremely aggressive with his services causing straches all over my walls ( mind you the paint stains on the carpet were not be able to be removed even though he was brought in for mud, so im living with stains on my carpet that I did not do,) concrete was called in for cracks needing to be fixed and now my master suite restroom is going to be gutted as the foundation is broken. I havent been able to use the left side of my restroom for the sinking whole. A new stranger will enter my home. Ive had 5 people eneter my home, in the middle of a pandemic, when i have elderly parents living with me, risking exposure for the lack of your worksman. I will never by a Khovnanain home again or recommend to others. This is a brand new home and these are the problems ive faced in the first month. ... More

K. Hovnanian® Homes responded:
Good morning Heba - thank you for taking time to provide feedback. We are sorry to hear that you are experiencing issues with the workmanship and getting items repaired. I have sent your comments to local representatives for review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Do your homework when you get ready to buy a home, you get what

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Fowler, CA
  • December 15, 2020

Do your homework when you get ready to buy a home, you get what you pay for

K. Hovnanian® Homes responded:
Good morning! We have sent your comments to the local team for review, have a good day! khovnanianhomes ... More

star-rating Thiefs

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Douglas D.
  • Ranson, WV
  • June 11, 2020

The company lied to us about drainage issues on the property from Day one and created a false appraisal of the new home, cheating out and lying to federal regulators.

K. Hovnanian® Homes responded:
Good morning! Thank your for providing feedback on your recent experience, we have sent your comments to the appropriate local representatives for their review. khovnanianhomes ... More

star-rating Very bad experince. Brand Newhouse full of bug's

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Eufracia C.
  • Bakersfield, CA
  • May 05, 2020

brand new house full of bugs. Call customer service amd they said was our problem not theirs. Couldn't sleep as they were crawlinh all over even the beds. Inside the appliances and closets..very terrible experience.

K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to send us feedback, we are very sorry to hear that you did not have a good experience. I've passed your comments along to the appropriate representatives for their review. Have a good day! khovnanianhomes ... More

star-rating Greatly Disappointed

Quality star-rating 1

Trustworthiness star-rating 4

Value star-rating 1

Responsiveness star-rating 1

  • Terri L.
  • Plumas Lake, CA
  • February 04, 2020

Window issues, heating issues, painting issues, custom shutter issues, electrical issues. However I am Confident they will take care of my issues.

K. Hovnanian® Homes responded:
Good morning Terri - thanks for sharing your feedback. We are sorry to hear that you experienced issues with your heating and electrical systems, along with some other items. We are hopeful that things will be resolved to your satisfaction too. Enjoy your new home! khovnanianhomes ... More

star-rating Very poorly designed and inadequate drainage system of house and lot

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 3

  • Michael G.
  • MISSOURI CITY, TX
  • January 30, 2020

Yard flooded during first heavy rain. Concealed poor drainage before closing, I would not have purchased this home if I knew how bad the drainage of the lot and house were. I would like to sell the house back if possible. I don’t trust anyone from this organization and feel this problem was concealed from me ... More

K. Hovnanian® Homes responded:
Morning Michael - thank you for taking the time to provide feedback. Sorry that you are are experiencing flooding with your new home due to drainage issues. If you continue to have issues, please feel free to email customercare@khov.com and we can pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Very disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 4

  • Scott N.
  • Highland Heights, OH
  • June 14, 2019

Do not ask me to do this again. There is nothing inappropriate in my review. You don't want to put it on website because of the horrible experience we have endured. No one has contacted us to see what went wrong and there is a lot!!

K. Hovnanian® Homes responded:
Good morning Scott. Sorry to hear that you had an unpleasant experience. If you'd like to email us at customercare@khov.com we'd be happy to pass along your concerns to the appropriate local representatives. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Workmanship on all interior areas is exceedingly poor (fit &

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 2

  • Michele W.
  • North Ridgeville, OH
  • January 18, 2021

Workmanship on all interior areas is exceedingly poor (fit & finish, molding for both floor & door trim, painting, lighting, cabinetry). All construction work felt rushed with inexperienced or incompetent trades in all areas. After this experience, would not recommend K Hovnanian for new home construction in any manner. ... More

K. Hovnanian® Homes responded:
Hi Michele - thank you for providing feedback on your recent experience. We have sent your comments to local representatives for follow up. Have a good day! khovnanianhomes ... More

star-rating What A Headache...

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Kevin M.
  • Nokesville, VA
  • November 12, 2020

Quality of Workmanship & Material. The build quality is extremely poor. K Hov uses the lowest bid subcontractors and it shows. Every aspect of our house from the driveway to the fireplace to our roof to our septic was built wrong the first time, if not the second time. Also, K Hov will do everything it can to hide issues and hope you don’t find them during the final walkthrough. Trustworthiness. Everything our broker and construction manager told us was a half-truth. Basically, they tell you want you want to hear as opposed to what is accurate. Value for the Price Paid. I think our home price was fair but we live in a Washington D.C. suburb where everything is overpriced. Responsiveness to Issues. They do respond to your issues, but everything is a fight. They do not freely address issues. I have been in our house for two months and have actual documentation of things done wrong and they are still trying to not fix them. I (and other neighbors) have had to get the County involved in some of the issues. ... More

K. Hovnanian® Homes responded:
Good morning Kevin - thank you for taking time to provide feedback on your experience. We are very sorry to hear that you are not happy and have sent your comments to local representatives for review. Have a good day! khovnanianhomes ... More

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