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K. Hovnanian® Homes

star-rating (1623 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1623 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

1623 Reviews - 125 Communities

5 ★(1102)

4 ★(249)

3 ★(132)

2 ★(63)

1 ★(77)

Quality 4.3

Trustworthiness 4.4

Value 4.5

Responsiveness 4.4

star-rating Not a Custom Builder by any stretch

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Frances L.
  • Lorain, OH
  • December 02, 2020

We were surprised by how inflexible they were. Also, the house was cleaned nicely but they left a bunch of scrap and junk in the easement ditch on our lot behind the home. We will have to live with this unsightly situation until spring and then will have to clean it up ourselves or pay someone to clean it up. We were told they will level the yard somewhat and put down straw which did not happen ... More

star-rating I would not recommend KHOV as a builder

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Matthew G.
  • Mont Belvieu, TX
  • August 30, 2020

We ran into many issues with KHOV throughout the building process. To start, the sales rep that we had was very new and didn't really know what she was doing. Every question we asked was never able to be answered by her, she was always having to go to the senior sales rep which just prolonged the process and sometimes made things lost in translation. And when we asked to be changed to the senior rep so that we didn't have all this confusion, we were told we couldn't. Another big issue with a freshman sales rep was that she neglected to inform us that their "free incentives" were tied to using their lender. We didn't learn this information until after we had already signed paperwork to start building, and payed partial structural change cost and earnest money that we would have lost. The reason this was a big deal was because their lender wouldn't give us the going interest rate the day we locked in the financing. They quoted me a whole .5% higher. When we told them we would then use a different lender who could get me the true going rate, that's when they started informing me that I would lose the incentive cash, the money towards closing cost, and the title fee if I didn't go with them along with a $500 per day fee if we didn't close in time. When it came to the actual home building, they clearly use contractors that do not care one bit about this being someone's home. Every time we did a walkthrough, we would find issues that weren't there before, but some new craft came in and messed up already completed work. A lot of this stuff was fixed after the blue tape walkthrough, but added a lot more stress to the process than necessary. The tile work also was a big issue. We ended up finding 15 cracked tiles that got installed. All were clearly cracked in the same spot, but were installed anyway as if the people laying it never bothered to check over it. Then, on top of the grout lines being very thick and sloppy (outright missing in areas in the showers, uneven and dried on top on the floor tiles), they don't seal any of it. This may not seem like a big deal to everyone but when you have 2100sqft of tile throughout the house along with tiled showers and tub, mostly containing light colored tile, it really becomes one. All others I had talked to about their new homes by other builders said that all their tile came sealed already. It took 3 people, 8 hours, to do this before we could actually move stuff in. Other issues we had, some were fixed and some were missed but finding them along the way were, sloppy caulking inside and out, texturing issues, paint and texture on most of the electrical faceplates, uneven reveals on most of the door frames, hung our sliding barn doors very uneven, scratches on the garage doors, and others I'm sure I'm forgetting. We still are glad we bought this home because we love the location and the neighborhood, but like my review title states, I would not recommend KHOV to build your new home. ... More

K. Hovnanian® Homes responded:
Good morning Matthew - thank you for taking time to provide feedback on your recent experience, we have sent your comments over to local leadership for their review. khovnanianhomes ... More

star-rating Challenges with new community

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Sreedhara V.
  • Fort Worth, TX
  • June 30, 2020

No mail box set up. Roads not added in Google maps. USPS was not recognizing the Address. I have to submit several requests to Google. Had to make couple of trips to USPS. These things should have taken care by sales rep.

star-rating Not a happy camper but I have something to build upon.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Lafayette B.
  • Mont Belvieu, TX
  • May 26, 2020

My experience with KHOV Mont Belvieu has been for the most part an positive experience. The sales person was amazing, by far the best part of this, the sales person really went above and beyond to make me feel appreciated. The finance team is very efficient, although I did have an issue with my Wind/Storm certificate making it over to my insurance company before closing. But the builder and the condition of my home was unacceptable. The floors of my home arrived late, like days before closing. Therefore I was having my home inspection while there was a ton of work still being done in my home. And when closing came my home had paint all on the wood floors, windows and window frame and shower rods fallen off in the bathroom, dead grass, marked up cabinets, etc. The closing should have been pushed back and the home needed at least an extra week of thorough work. And as of this date I'm still waiting for puchlist items to be finished two months after closing. ... More

star-rating K. Hovnanian® Homes - Sloppy.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Scott V.
  • Scottsdale, AZ
  • April 09, 2020

Sloppy. Light switches not level.

star-rating Pending Issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Quinice P.
  • Richmond, TX
  • March 06, 2020

It’s hard to give a review when there are still pending issues that we’re going back on forth on, hence the reason why I held off on doing this survey.. so this is the best I can give at this time

star-rating I received my home with diferent size kitchen cabinets

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Angelica H.
  • Humble, TX
  • March 03, 2020

bad response from managers, very unprofessional, I had a bad experience talking and complain for issues or mistakes that sales person made, giving a different floor plan to constructor, then I was trying to get what I choose and pay, but no luck with the manager that was very unprofessional to solve issues. also company use very cheap material, Im still having issues with door nobs falling off. ... More

K. Hovnanian® Homes responded:
Hi Angelica - sorry to read that you did not have a good experience while building your new home. We are going to send your comments over to the appropriate local representatives for their review. khovnanianhomes ... More

star-rating Eh.

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Aldie, VA
  • February 25, 2020

Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.

star-rating Overall

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Plumas Lake, CA
  • February 14, 2020

I expect more value for the money, the appliances are cheap and malfunctioned after 1 use. We're still waiting for items to be repaired after being in our home a month.

star-rating Sub par

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • David H.
  • Lorain, OH
  • January 07, 2020

Final cleaning poor, ceiling texturing poor, issues with shower grout and caulk lines, wall paint not durable scuffs easily and does not clean well

star-rating Disappointed in craftsmanship for price paid

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Shaun C.
  • Plainfield, IL
  • December 17, 2019

Lots of cracks, poor paint quality, staining and ittle attention to detail.

K. Hovnanian® Homes responded:
Hi Shaun - sorry to hear that you are disappointed in the craftsmanship of your new home. If you continue to have issues or need assistance please contact us at customercare@khov.com and we will pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Not great sales and builder customer service

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Matthew A.
  • Aldie, VA
  • October 22, 2019

The home seems built well, but during the sales process, the sales agent was horrible about getting back to us with answers to questions or when we needed to make changes. The home seems to be built well, and through the process the construction manager was pretty good. But we've had a couple issues (mostly completely dead sod and plants right at settlement) and these things still aren't resolved. I keep getting told they'll be done, but it's been over a month and nothing has been done. Followed up a few times and I just get long winded explanations and excuses. ... More

star-rating K. Hovnanian® Homes - Nice people to work with.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Glenn S.
  • Roseville, CA
  • October 09, 2019

Nice people to work with. High priced for decent quality. Didn’t love the buying process and definitely wasn’t a fan of the in house loan officer.

star-rating The workmanship was poor. The job was done sloppy.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Mitchelle M.
  • MISSOURI CITY, TX
  • April 27, 2021

I absolutely love the design of the house, however, the job was done sloppy.

star-rating K. Hovnanian® Homes - Waiting on the finishing of back yard and porch bottom step

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Rochella E.
  • Mundelein, IL
  • April 16, 2021

Waiting on the finishing of back yard and porch bottom step

star-rating the inconsistency of communication

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Patterson, CA
  • March 04, 2021

The floor plans are nice but our development didn't come with gutters or exterior house lights. Our street is very dark at night and lot of time and money will have to be put into our home after closing.

star-rating April at the sales office

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 5

  • Delphia W.
  • Red Oak, TX
  • January 28, 2021

Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April. ... More

star-rating Mr

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • OGUNYEMI O.
  • HOUSTON, TX
  • January 19, 2021

I have some bad experience like; 1. Squeak sound in the master bedroom floor. I brought the builders attention to this, i was told they cannot fix it at this time. This was quite upsetting.

star-rating KHOV does not allow buyer to conduct professional inspection before closing.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Jelena M.
  • Boynton Beach, FL
  • December 01, 2020

KHOV does not allow future owner conduct professional inspection before closing. A red flag .They promise you one year warranty after the purchase; however, half of the issue they push it back as cosmetic. I hired a professional inspector after the closing, 55 pages report with pictures of findings. Some of those , according to the certified inspector, in violation of code . Some of the contractors do not respond for months. ... More

K. Hovnanian® Homes responded:
Hi Jelena - thanks for providing feedback, we have sent your comments to the local team for review. Have a good day! khovnanianhomes ... More

star-rating Broken promises

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Victoria F.
  • Antioch, CA
  • November 25, 2020

The home did not come with what we were sold by our sales person. We were told that we were going to get a gas line into the back yard, pre wiring for cameras, pre wiring for alarm, drop station, cabinets above my refrigerator. These are all items that we were sold that the home wasn’t built with. I have had a plumbing issue since the day I moved in with my second bathroom, the toilet does not flush right. The first time someone showed up he said he didn’t have the correct tools and left, the second time someone showed up un announced while I was on my way to work and the third person who showed up told my husband that he was “just fulfilling a work order” and he mentioned that the lines need to be camera and he told the builder that and he doesn’t know why he’s here. This issue remains unresolved a month after moving in. The toilet clogs every other use. ... More

K. Hovnanian® Homes responded:
Hi Victoria - thanks for taking the time to provide feedback, we have sent your comments to local team members for review. khovnanianhomes ... More

star-rating New home purchase

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Debra B.
  • North Ridgeville, OH
  • October 09, 2020

This is a production builder. The emphasis is creating a stream-lines process to build a home in the fastest time possible. That is a good thing, just know that the selections are extremely limited and once you have made your selections, there is no turning back.For the most part, employees were helpful and easy to work with. When adjustments and remediation were needed on the house, they were completed in a timely manner. ... More

star-rating Khov sales experience

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Morris, IL
  • September 29, 2020

Dissapointed in the lack of knowledge of our sales representative. Sales representative was disrespectful, demeaning and hard to work with.

star-rating Asbury Pointe

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Painesville, OH
  • August 05, 2020

Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes! ... More

star-rating Very disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Bacil B.
  • Pasadena, MD
  • May 20, 2020

Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes. ... More

star-rating VA

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Carrie D.
  • Van Alstyne, TX
  • May 08, 2020

The finance team was awesome! After moving in, you see a lot of cheap materials and laziness. We love our house, but going to have to upgrade on our own.

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