K. Hovnanian® Homes

star-rating (984 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Sussex

Read the 30 homeowner reviews of K. Hovnanian® Homes's new homes in the Sussex area. Sussex homeowners rated K. Hovnanian® Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Sussex area

star-rating

30 Reviews - 5 Communities

5 ★(19)

4 ★(7)

3 ★(3)

2 ★(1)

1 ★(0)

Quality 4.3

Trustworthiness 4.6

Value 4.6

Responsiveness 4.7

star-rating Hesitantly satisfied...

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Millsboro, DE
  • December 03, 2019

Overall experience has been positive. Unfortunately, the settlement company did not send proper paperwork to the water company and the HOA. We settled on October 28 and our water was cut off on November 28 the day after Thanksgiving. Of course, no one was available to assist us because it was a holiday weekend. Our goal was to stay a few days but had to return to Bowie, Md. We returned to Delaware on Monday. After numerous emails and phone calls the water was cut on at 3:15 pm.on Monday Thanks to Nick and Tom for being empathetic and caring. It was would have been nice if the company had offered accommodations elsewhere in Delaware. We are experienced homeowners and have never experienced this level of incompetence. Obviously, someone dropped the ball. Hopefully, no one else will endure this unfortunate experience. ... More

star-rating Be wary of the trades

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Millsboro, DE
  • May 31, 2020

In and of themselves, KHovnanian is an exceptional company to do business with when considering purchasing a newly constructed home. That said, some of the tradesmen outside of the company that are involved in the construction leave quite a bit to be desired. Shoddy work caused us to have to contact Home Services numerous times within the first 6 weeks of moving into our new home which was frustrating. That said, KHov was incredibly responsive and corrected the issues in a timely fashion. We do recommend them as a builder, just watch the outside tradesman like a hawk if possible. ... More

star-rating Remodel instead

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Judith C.
  • Lewes, DE
  • September 08, 2020

We bought this home together... Judith C. and Douglas M. We would rate the overall experience as average AT BEST. Sales process was good. Picking finishes process was above average. Many communication issues occurred prior to ground breaking, which was very late, which ended up costing us much money and frustration. Once construction began, things went pretty smoothly, though we found the workmanship in many areas disappointing - grouting / caulking poorly done or not done at all, electrical and heating and air conditioning workmanship haphazard in some places, painting of trim and doors was very disappointing and inadequate as was some detail carpentry. As the house went up, and the opportunity to change electrical outlet placement and light fittings SHOULD have still been open, it wasn't. Several options we could have selected were not verbalized to us, so we are paying to have it done after the fact or just doing without (gas piping into laundry room, vaulted ceilings, window in guest bath...) Landscaping was a nightmare and still is unsatisfactory. The construction manager tried in some cases to be helpful, but said his hands were tied. In other cases he was non-committal to fixing obvious mistakes, that, in our opinion, should have been fixed before we even saw them. for example the railing on the stairs to the back porch was placed in the middle of our dining room window. on other occasions he was very willing to get things fixed, especially after we had a home inspection by a 3rd party. We are still dealing with a dripping A/C register in the loft, that should never have been a problem... On the exterior, there are several areas where the concrete work was done using 2 different shades and looks lousy. Based on this experience, we would not hire this builder again as they do not really walk their talk... sadly. Given a 2nd chance, we would remodel an existing home, before having a mass builder like this one do one up from scratch. ... More

star-rating Ask me this in four months

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • David F.
  • Millsboro, DE
  • January 06, 2020

After two full months in this house the floors have a bounce to them. Enough to have objects fall from a cabinet in a different room. There’s unfinished trim on cabinets. Light switches located behind doors. Questionable soundness of structure in exterior garage wall. I’ll assume the architect/designer does not live in one of these homes. I’m told the house needs to go through two seasonal changes. Time will tell. ... More

K. Hovnanian® Homes responded:
Hi David, thank you for providing feedback on your recent experience. If you continue to have issues in the future please feel free to contact us at customercare@khov.com and we will pass along your concerns to the appropriate local team members. khovnanianhomes ... More

star-rating New Townhouse in the Retreat at Millstone

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Melanie T.
  • Millsboro, DE
  • March 05, 2020

Devin in the sales department was amazing. He went above and beyond to answer questions and assist in every way possible. He always made me valued as a customer. I was reluctant to buy another KHov product due to the awful experience with my first home in Plantation Lakes. Even after 4 years in that home, I never had a 1 year walk thru. This townhouse was purchased because it is what I could afford as a single mother. KHov has the potential to be a great company, but they cut corners when hiring skilled craftsman. I have crooked walls because of drywall finishing being done sloppily. I have nail pops in a row all the way down almost every wall. This just goes to show you that they are in a hurry to slap things together. ... More

K. Hovnanian® Homes responded:
Hi Melanie - thank you for taking the time to provide feedback on your recent experience. We will pass your comments along to local representatives for their review. khovnanianhomes ... More