Dan Ryan Builders

star-rating (116 reviews in all areas)

What Homeowners Have to Say About Dan Ryan Builders

Dan Ryan Builders has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.1 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Dan Ryan Builders’s 116 homeowner reviews to learn why they are the right team to build your new home.

4.1 out of 5 stars
in all areas

star-rating

116 Reviews - 94 Communities

5 ★(58)

4 ★(30)

3 ★(12)

2 ★(9)

1 ★(7)

Quality 3.9

Trustworthiness 4.2

Value 4.2

Responsiveness 4.1

star-rating Short cuts and errors

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 5

  • Anonymous
  • CLAYTON, NC
  • February 26, 2020

While we are content at building our first new home this is and has been a journey in and of itself. Because so many contractors are involved there were many errors. Our home was prewired to only provide cable through internet although we requested dual coax and Ethernet cable we only received Ethernet which meant we had to purchase all smart TVs. The floor boards upstairs make loud noises as if you are going to fall through the floor. The paint is starting to crack in some areas inside the house. The garage motor sounds as though it was made for a single car garage, some electrical outlets are not working. Our first snow at the house the water would not come completely on the pressure was extremely low, I’m not sure what that was about. Now some of these issues have been addressed while others have not. We’ve been advised to list all these things within our upcoming year. At this time we don’t know if they will treat this as cosmetic or what. When we purchased we knew it wasn’t going to be perfect but we did expect a lot better quality. Our Building supervisor was helpful in getting some of these things addressed however it was still unnecessary hiccups that seem to have been created by taking short cuts and cheaper route. All the appliances are cheap. ... More

Dan Ryan Builders responded:
Thank you sharing your review. We always want to hear from our home buyers and the details you’ve shared are especially helpful. Our area project manager will contact you personally to discuss your concerns. You can expect to hear from him no later than Tuesday of next week. Thank you again, Dan Ryan Builders Raleigh danryanbuilders ... More

star-rating Quality issues

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Daniel V.
  • Wake Forest, NC
  • September 25, 2019

We had far too many issues with our home that we had to point out for our liking. The level of oversight and attention to detail paid by the on-site supervisor(s) was severely lacking. Vendors drinking beer in the home while working and food left in the house show the level of subcontractors. The paint and drywall crew have to be some of the worst in the business - paint all over our floors, drywall seams (nails) all around the house. Overall a disappointing experience. ... More

star-rating Dan Ryan Builders - I asked for some exterior things to be done before closing and

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • DURHAM, NC
  • November 04, 2020

I asked for some exterior things to be done before closing and they were not completed; I’m unhappy with that service. The loan officer that I dealt with was unpleasant and uncooperative- I would not recommend to others.

star-rating Dan Ryan Builders - Terrible craftsmanship!

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Michelle R.
  • CLAYTON, NC
  • August 20, 2020

Terrible craftsmanship!! Poor attention to detail.

star-rating Poor quality. Worst warranty management

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 1

  • Aleksei K.
  • Raleigh, NC
  • October 25, 2019

Really poor quality of the building. They keep saying that a lot of the issues can be fixed within a year of warranty. But the warranty management is absolutely not responsive. It took me a MONTH to get somebody on site to check the gutter. If you are buying a house from Dan Ryan, make sure everything is fixed before the closing because you are buying it "as is" ... More

Dan Ryan Builders responded:
We are very sorry to hear that you hare having problems with your warranty work being completed in a timely manner. Our Warranty Manager will be reaching out you to ensure that all items are complete. danryanbuilders ... More

star-rating You get what you pay for it !

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Bradley L.
  • Wake Forest, NC
  • August 27, 2019

New house with unfinished touches. Poor painting job, no attention to detail at all. My house was not even ready for first walk thru. Doors were left unpainted. It looks as they were rushing to finished. Floors have splashed paint that I have to clean. some windows are not leveled. ... More

Dan Ryan Builders responded:
Hi Bradley, We have been trying to contact you regarding your review but have been unable to. Please reach out to us at ncservice@drbgroup.com danryanbuilders ... More

star-rating Unresponsive staff and poor quality

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Balu M.
  • APEX, NC
  • April 10, 2020

To compete with other builders, Dan Ryan needs to step up the game and be a better customer oriented company.

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your concerns. Our Production Manager for your community will be reaching out to you in the next two business days to review. danryanbuilders ... More

star-rating N/A

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Jonathan F.
  • APEX, NC
  • February 19, 2020

They have no care for the consumer buying the home!

star-rating They don’t care about quality or the customer

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Wake Forest, NC
  • October 25, 2019

We just closed on our new home the end of June. So many things we are disappointed with. First, we had all 3 of our toilets used and not cleaned up whatsoever. Completely disgusting! Then Chandler tries telling us it was baby food. I mean, how insulting! We had to literally threaten to not close if the seats weren’t replaced. They were finally left hours after we closed. They wouldn’t even put them on. The paint and trim is SO sloppy! Clumps and bumps everywhere! There are two areas (that we’ve seen) on our cream kitchen cabinets where it looks like something was rubbed off and worn. Of course we didn’t notice at first bc our final walk through was so rushed. We had blue tape everywhere and even hired a babysitter to watch our toddler so we could focus. the very next day I came to see the house and every piece of tape was removed and they didn’t fix a thing! Even our last builder made sure our home was the way we wanted it and we thought Dan Ryan had a better reputation. Then just last week, my husband noticed that one of our outside windows is completely different from the rest of them on our house. I’m so beyond annoyed. It’s their job to make sure everything is correct and go over it in our walk through. He even left us there while we were still looking. And on top of that, they screwed up our landscaping in our front yard by putting two trees in front of eachother when the rest of the neighborhood has the other tree completely separated from the house. Just more and more money to spend fixing it. Never again Dan Ryan. Chandler always had an issue with my husband be he would call out the awful work and he would get defensive. Unprofessional and disappointing experience. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with your new home. The Area Production Manager for your community will be contacting you to discuss your concerns. danryanbuilders ... More

star-rating Bad experience ever in my life

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Bedilu G.
  • GARNER, NC
  • September 01, 2020

The don’t wanna fix anything you find the defect and they are not professional and the lie to much

star-rating Dan Ryan Builders - It takes too long to build my house.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Peter A.
  • CLAYTON, NC
  • March 10, 2020

It takes too long to build my house. Quality of Materials and attention to details is below par. Awful

Dan Ryan Builders responded:
Peter, Thank you for making us aware of issues in your home. Our Production Manager will be reaching out to you to discuss. danryanbuilders ... More

star-rating Bad finishing and overall effort

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Ibrahim A.
  • Wake Forest, NC
  • December 26, 2019

I’m really disappointed in the finishing of the house. The paint job especially was really bad and makes the house feel old. Dry wall and paint on the doors is really bad. The drywall placed on the roof still shows even after they added the paint. The paint on the door is all unfinished. The electrician messed up all the wire connections in the garage. Even after cutting through the dry wall all over the garage to fix it, some wires don’t even work, the garage door opener for example. There is also a water leak in the corner of the bedroom downstairs. Overall a really bad experience for a new home. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with your new home. The Area Production Manager for your community will be contacting you to discuss your concerns. danryanbuilders ... More

star-rating Dan Ryan Builders - My lawn is horrible, covered in weeds.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Nicholas L.
  • FRANKLINTON, NC
  • June 23, 2020

My lawn is horrible, covered in weeds. Some parts of the sod never took. I shouldn’t have to spend 1000 extra dollars on a lawn service company after buying a brand new home. The walls in my house aren’t straight. The ceilings also don’t form a straight line. The molding where the wall meets the floor is buckled in most places. There’s are only some of problems with the house. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your concerns. Our Production Manager for your community will be reaching out to you in the next two business days to review. danryanbuilders ... More

star-rating Review to Dan Ryan builders

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Ravindra C.
  • APEX, NC
  • May 05, 2020

1. Workmanship is poor. Contractors worked are inexperienced. No supervision what so ever. 2. Value for the price paid is very low. Sales person marketed some thing and delivered something else. Always push sellers to go for expensive options providing ugly base options. Equipment provided is age old and may not see in the market and do not even get parts. 3. Very poor. Always promise something and deliver something else. Marketing material show completely different that what delivered. 4. Very poor. Never respond to concerns either through phone or email. ... More

star-rating Biggest Mistake

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Parrish C.
  • CLAYTON, NC
  • November 25, 2020

Totally regret ever buying this house.

star-rating Poor Quality of work

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Apex, NC
  • May 22, 2020

We bought a home with premium price and this was their model home. However, I felt the quality of homes are not really good.. Last week due to heavy rain in our area, I saw water oozing out of my wooden floor in our living area. This home is only few months old and I didn't expect it to be this bad. Upon complaining to their warranty department they raised a ticket but given the severity of the issue, I had expected a lot quicker response and good follow up but it didn't meet my expectation. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with our warranty department. Our Warranty Operations Manager will be reaching out to you to discuss your concerns. danryanbuilders ... More

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