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Century Communities

star-rating (752 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 752 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

752 Reviews - 97 Communities

5 ★(317)

4 ★(157)

3 ★(121)

2 ★(73)

1 ★(84)

Quality 3.6

Trustworthiness 3.7

Value 3.9

Responsiveness 3.5

star-rating Over promised under delivered

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Kanboa Xiong ..
  • Denver, CO
  • March 10, 2021

A lot of the Cosmetic defects that were pointed out and "blue taped" were never fixed. Every time Century sent some one out to "fix" things, it was almost always incomplete work or poor workmanship. The people they sent never knew what or why they where sent to my home. It is extremely frustrating to get anyone to complete the work properly. It's not worth filing a warranty claim. Having spent over 600k on a new build we definitely did not feel like we got our money's worth. ... More

Century Communities responded:
Kamboa- we will forward your experience and concerns to the division as well as the field team directly. If its not done right it needs to be.

star-rating Promises to fix poor workmanship at the final inspection and never responded to our concerns. On 12/4/2020 my husband sent and email to Warranty Atlanta TM 33 373972 and we are still waiting for a response. Attic insulation is still missing.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Richard ..
  • Dallas, GA
  • January 06, 2021

If everything is not done to your satisfaction before closing, reschedule another closing. My husband had to make the majority of the repairs to the house that I pointed out at our inspection before closing. We were told to say that everything is fine at our closing (even when it wasn't) as they promised to make repairs after we moved in. ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Daniel D.
  • West Jordan, UT
  • August 11, 2020

I am pretty disappointed with them overall they could be much much better once you close don’t plan on any issues being addressed

Century Communities responded:
Daniel- for any outstanding items you have please submit a warranty claim to www.centurycommunities.com We are aware the response time has been slowed due the COVID19 epidemic but rest assure we are working diligently to catch up since the lock down. ... More

star-rating Not the happiest camper

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Ryan .
  • Lacey, WA
  • July 28, 2020

Love the neighborhood, just not the customer service or lack thereof. Covid can only be an excuse for so long. We couldn’t do an in person walkthrough due to covid, those items still haven’t been fixed. We’ve submitted over 30 other issues and no one has reached us regarding anything. A leaky roof, window, and wall happened when we first moved in which caused my baby to be room less for weeks. Three months in and no responses to warranty issues has me severely concerned on the trustworthyness of this company. They advertise a private lake access however there is no fence so public comes in swarms to include gang members. ... More

star-rating Century Communities - I was very happy with the process and the people we worked with.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 3

  • Mynor M.
  • Herriman, UT
  • July 09, 2020

I was very happy with the process and the people we worked with. Moving in made me change my mind. Quality of work is not there at all. After living here for a few months we have noticed the corners that they have cut. Its not our first time building so we know things break, not the only ones in the neighborhood with the same issues. I would not build with them again. ... More

Century Communities responded:
Mynor- Thank you for taking the time to share. Please contact our team so we can look at your concerns. go to our web site at www.centurycommunities.com and open a work order. ... More

star-rating Very poor communication

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • David M.
  • Smyrna, TN
  • April 21, 2020

From start to...well it’s almost four months since close and we aren’t done yet so I can’t say to finish, it has been poor communication and quality. The only saving grace to my blood pressure has been Lisa and Matt. John was very friendly as well. The oversight in building some of these houses has been non-existent. Living in trash outside everywhere is despicable and embarrassing. I’m tired and just want my house fixed like new...since it is. ... More

Century Communities responded:
David-after speaking with the team they cleaned up the trash around the house and put up a silt fence to try and stop construction trash from blowing in your yard. Century Communities is on hold with the remaining interior repairs due to Covid-19. Once we get the green light please contact your customer relations manager to resume. ... More

star-rating Century Communities - The workmanship is suspect.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Nashville, TN
  • April 14, 2020

The workmanship is suspect. They throw these houses together with very little regard for quality.

star-rating Home review

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Elizabeth, CO
  • April 09, 2020

The quality of the building materials and install is below standard for a private residence even for a track home. The quality is similar to that of an apartment complex. There are limitations to the combinations of the items you can upgrade. You must stay with what the design team has put together in their design package ideas for your home you are purchasing. The response to issues are good, however; the workmanship for the repairs is not any better than the original workmanship and the trades need to keep coming back to "attempt" the repairs the same things. During the loan process, the down payment amount changed the week before closing and the papers were not ready by the lender who was provided by Century Communities, until the day of the signing. At the time of our final walk through, the house was not completed and not completely cleaned inside or outside. The completion date was moved out 2 months from the original date give at the time of purchase. Many other things to mention, however; I think the general condition and idea of the purchase is relatively clear. ... More

star-rating WILL NOT BUY AGAIN OR RECOMMEND A HOME FROM CENTURY

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Renae G.
  • Riverdale, GA
  • January 28, 2020

The size and space of the home is everything that I wanted. Compared to pricing in other communities was a reasonable deal. With that said, it is true that you get what you pay for. Prior to my closing I saw a plethora of things that needed to be either repaired or replaced. The builder made me feel as though my concerns were not valid and pretty much brushed me off. if wasn't until after I made several complaints to corporate that something was done. There are still a lot of things that need to be addressed. I was made promises from the builder that certain issues would be taken care of back in October. It is now the end of January and I am still waiting. Customer service is nice but not effective. I have requested several times to speak with someone/receive a phone call to address my issues. I am still waiting for that courtesy call. I have sent photos, emails, text messages and all of my issues are still not being resolved. My "New" home feels like it is 10 years old. I was sooo excited about buying a home, but Century ruined all of my expectations. The attention to detail and basic craftmanship is not evident. The work is clearly sloppy and full of patchwork and carelessness. It is clear that the builder and the contractors do NOT take pride in their work and craft, and delivering a quality product is not their priority. The only priority is to build a house- not a "home" as quick as possible to turn a profit. I would definitely NOT recommend Century Communities, and I will NEVER purchase from them again. Buyer remorse is real. My opinion may have been different had they addressed my issues from the beginning and showed a little more respect. ... More

Century Communities responded:
Renae -

We do have 2 open claims and have directed one of our CRM's to make contact with you and review your concerns.
Century's ultimate goal is for you to be happy. We will strive to do that.
... More

star-rating very bad communication and service

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Swetha B.
  • Decatur, GA
  • December 10, 2019

my home quality is very average.. i was disappointed after i moved in .. my kitchen cabinets are still yet to fix.. its been 4 months no one responds to work order. quality and fixing of kitchen cabinets is soo cheap(after i got the upgrade) few drawers docent align. toilet pots are the cheapest in market i guess... and special mention for wall paints.. it wears off if u touch it.... its that badly done... i pray and wish this house shouldn't fall of on my head at any time .. ... More

star-rating Dissatisfied Home Buyer

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Tamiko W.
  • Mcdonough, GA
  • November 18, 2019

I was referred to Century Communities by a friend whose home had been built by CC. I really loved the way his home looked inside and out. It also appeared to be well built, so I decided to go with CC and have a home built with them. Apparently over the course of time CC made changes to its included features list and a lot things my friend got with his home were now taken off the feature list. I was lucky to be able to get blinds included but only in the front of the home. Going to the showroom was very overwhelming since everything has to be picked that day and no changes can be made once you've signed. I find that the homes are built to quickly and that no one knows how to use a tape measure or a level. I'm also still trying to understand why the builder couldn't show me a color picture of what the front of my home is suppose to look like. He only had a blueprint. I've gone onto the warranty page to submit some issues I had concerns with. That was on October 24, 2019 and I'm still waiting to be contacted. I've also spoken with the builder in my subdivision about some of my issues. Although he and his assistant are very nice, they can't remember everything. Although I do love the style of my home, I just wish that the workers took a little more pride in their work on the interior of the home. I'd just like to let future homebuyers know to check every nook and cranny in their new home before signing on the dotted line. ... More

Century Communities responded:
Tamiko -

Thank you for your feedback. Here at Century Communities we do strive to make your purchasing experience a wonderful one. Lots of builders do make changes during a neighborhoods build for lots of different reasons.
If you still haven't heard from someone try emailing Erim.Grimm@centurycommunities.com
We are truly happy you love the style of your home.
... More

star-rating If Century built their houses the same way they responded to issues AFTER the house is sold, they would be out of business.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • John J.
  • Canton, GA
  • October 14, 2019

We love our home but all of the ongoing issues we have had and are still fighting to get corrected have been beyond exhausting. From sewage leaks to roof leaks to an incorrectly elevated front porch (those are just the bigger issues) it has been never ending since moving in and therefore left us little time to enjoy the benefits of owning a new home. Unfortunately, it will make us rethink buying a home from Century in the future. One of the biggest disappointments has been the lack of care that was put into the drywall throughout the house. There are crooked ceiling lines in almost every space, more putty marks than you can count and the nail pops are literally visible from across the room. I am horrified to think how difficult it is going to be to paint these walls. THIS is not something a new home owner should even have to think about. Brand new walls that need more putty that you can carry; some of which could only be corrected by tearing the drywall completely out and replacing it. There was obviously very little accountability with the contractors who left this mess behind for YOUR CUSTOMERS to deal with. If all the issues we were “assured” would be taken care of during the final walkthrough had ACTUALLY been completed CORRECTLY in a timely manner, we would likely have a better evaluation to offer. However, from the roof to the front porch we are still waiting, four months into living in our new home. On a final note, if we wrote down all of the issues we have had, it would be a very long list. Therefore, we are not at all happy with the quality of our home purchase at this time. We are giving two stars because the Customer Service Rep -Hirut Tinsae, has done her very best to assist us and is always kind and professional. ... More

star-rating Frustrating

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Seguin, TX
  • August 20, 2019

Make sure you really do your research & really look into everything when buying a home from century communities. They will make everything sound super nice & awesome just to make a sell. We have had so many issues since closing, that we truly regret buying a house. Also be aware of the HOA!!! ... More

Century Communities responded:
Would like to look into your concern further, but unfortunately, the review is "anonymous." Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the division leadership. Thank you. ... More

star-rating Poor communication

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Heather A.
  • Monterey, CA
  • July 09, 2019

Have been trying to get someone to help fix some issues. I don’t get any answers to my requests

Century Communities responded:
Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the division leadership. Thank you. ... More

star-rating Be very CAUTIOUS

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Sean D.
  • Parker, CO
  • July 09, 2019

Multiple issues. Century Communities does not handle in timely manner. Workmanship challenging. On

Century Communities responded:
Would like to look into your concern further. Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the division leadership. Thank you, Sean. ... More

star-rating More of the same substandard builders

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Cumming, GA
  • July 03, 2019

Multiple issues with this new home from electrical to Doors and trim. Tile floors are very uneven and not level. The quality of the landscaping is the worst I have ever seen from any previous builder.

Century Communities responded:
Would like to look into your concern further, but unfortunately, the review is "anonymous." Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the division leadership. Thank you. ... More

star-rating Century Communities - The builders were vary lazy and had no sense of pride in their

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • North Las Vegas, NV
  • April 08, 2021

The builders were vary lazy and had no sense of pride in their work. Every day I find more and more stuff that they cut corners on. From afar the house looks really nice, but once you start looking you see how terrible of a job the tradesmen did.

star-rating Lack of follow up and actually finishing a home.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Ryan Kappler ..
  • Denver, CO
  • March 16, 2021

Hold them accountable. Even though they wont do anything about it. Dont sign anything until they do what they say they would.

star-rating Century Communities - Great house floor plan and location.

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Las Vegas, NV
  • March 12, 2021

Great house floor plan and location. Terrible finish quality. Builder is all about the $$$ and not the customer satisfaction.

star-rating Century Communities - Disappointed with the miscommunication of available options i.e.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Gregory Robert Stack ..
  • Littleton, CO
  • February 09, 2021

Disappointed with the miscommunication of available options i.e. available storage to be purchased and the subsequent dismissal of trying to work something out with after the purchase.

Century Communities responded:
Gregory- we appreciate your feed back. We will take this opportunity to share this with the division leadership team as well as the field team. Communication is the key when there are lots of moving parts. ... More

star-rating Unresponsive and inadequate

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Kevin ..
  • Erie, CO
  • December 16, 2020

Sales “agents” are not very knowledgeable or serviceable. Certainly not customer focused as they will simply sell the home to another buyer instead of working with purchaser. Sales agents speak about neighboring homeowners to other purchasers and are otherwise unprofessional. Punch lists still incomplete after sale (unsurprisingly, as this seems to be a common issue, but it is surprising how unwilling they are complete lists). Concrete steps and garage floor are concave and hold standing water. Upgrades installed poorly, excuse given was we designed “a complicated house”. Overall a disappointment, and a poor reflection of the company as a whole. Our independent inspector described the home perfectly: “you paid top dollar for grade A work, but received the bare minimum to pass inspection, grade C at best.” I’d advise to purchase your home from a company that cares, and avoid Century. ... More

star-rating Not happy Avoid Century

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Pflugerville, TX
  • July 18, 2020

I would avoid. Expensive house and Century wouldnt work on price on spec home with building issues. Supervisor rude to salesperson when discussing pricing. The worst part is the build quality is poor. Windows not level. Paint all over floor. Trash buried underneath sod. Missing items that we paid for. Construction supervisor does not hold construction people accountable. The most frustrating thing is construction supervisor is poor communicator and unresponsive. ... More

Century Communities responded:
We have contacted the team in Black Hawk so we can address the concerns you have posted. For those outstanding concerns please submit a warranty claim to www.centurycommunities.com so we can set up an appointment with you. ... More

star-rating Had issues & work was rushed.

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Aurora, CO
  • May 05, 2020

The work on the condo was rushed just to meet quotas. There is a lot of sloppy work. Balcony has not been repainted. No response from project manager when asked when they can fix anything. Overall very bad experience.

Century Communities responded:
Please submit a warranty claim at www.centurycommunities.com so we can schedule to get you taken care of. We will follow up with the team regarding the schedule for the balcony painting. ... More

star-rating Company lies about fixing things in the house.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Derrick C.
  • Braselton, GA
  • April 09, 2020

I have things in the house they say would be fix but they will not fix these things.

Century Communities responded:
Hello Derrick- With COVID19 most all service work on the inside of the house has been put on hold except for emergencies. We are scheduling any work on the exterior as we can. We look forward to having a green light to return to normal operations. Thank you for understanding during this unprecedented time. To submit a claim please visit our web page at www.centurycommunities.com. The top of the page will have a homeowner tab. ... More

star-rating A very frustrating experience.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Lakewood, CO
  • March 19, 2020

My experience with this builder was that I was often told things that were untrue and they were impossibly frustrating to get a hold of. When I agreed to purchase I was told I’d have a fenced in backyard and patio. I ended up with a balcony only. I was told one thing for the downstairs footprint, and reality was different - when I. Asked about it they said they weren’t going to change it to what I was told. They also changed my closing date 3 times after giving me an initial promised date. When I would try to get a hold of them to ask questions, they would not answer unless I physically showed up and caught them in person. The workmanship was fair, not great. I have several items in need of attention from warranty. ... More

Century Communities responded:
Thank you for sharing- Although Century trying to set a concrete date for a closing sometimes weather and other things can affect that. As for communication you are correct. We will address this with the team as that is a critical part of our protocol. You also mentioned you still have some outstanding concerns. Please visit our web-sight www.centurycommunities.com and find the homeowner tab at the top and fill out a warranty claim. ... More

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