What Homeowners Have to Say About Century Communities

Build on the cheap. Gloss over the product with fictional hip and sell on the high side to back up the hip. It would be difficult to trust this builder if I were to still be in the market for a home and know what I know about their product. This home was to be our last home and due to our age it most likely will. Century Communities failed with this house and if the lack of workmanship present in this house is an example of their attention to design and detail, I feel others who have bought from this builder may be experiencing buyers remorse as I am feeling with ever issue I deal with. There are design issues in the Kitchen that should never have happened if the builder had been paying attention and cared just a little. The builder said the home had upgrades totaling $31,000.00 plus that they were deducting from the value of the house. I'm still looking for the $31,000.00 in upgrades. Truth be known, I believe $31,000.00 was a serious hip to sell a house that had not produced a customer in several months. The house did come with washer and dryer, side-by-side frig, and a gas range. All are low end appliances so the value is not there. We have replaced the garbage disposal because the one that came with the new house was defective. The lower cabinets on either side of the range have limited use due to the design of the kitchen which also produced flaws in drawer and cabinet door movement requiring rubber stops to be put on the range and frig to soften the contact made by the drawer near the range and upper cabinet door next to the frig. The trim paint around doors throughout the house have paint runs and a damaged corner on the guest room door frame. The $31,000.00 in upgrades did not include a Range-top Microwave which they explained away at the walk-thru as giving us an option on the type of Microwave we might want. The vent hood exhaust was so weak we purchased a Microwave sooner than expected. While installing the Microwave we discovered that the adjustable vent located inside the above-the-range cabinet was a mix of aluminum parts that did not fit together and was completely held together with aluminum tape. Another botched job hidden by a lot of lazy creativity. The builder installed landscape on the garage side of the house has plants planted on the high end of a slope that prevents the limited amount of water from the drip system from getting to the plants, We have had to remove one dead one already. The original tree on that same side was destroyed by high winds because the tree had not been properly maintained while the house was under the builder's care, but when it came time to replace the tree the staff tried to put the responsibility of replacement on me until it was proved that they were responsible for the landscaping for the first 90 days. They quickly changed that time frame to 60 days. The result of that issue caused us to be left with a new tree (stressed out from the heat) that was poorly planted and almost died until I started fertilizing and watering the tree. Still, most of the tree was lost but because there was living growth near the top of the tree, they refused to replace the tree that was not even close to the original lost tree. We have purchased other new construction homes here in the Vegas valley, but this is by far the worst experience we have had to deal with, and due to our experiences with what we asked them to take care of , we have decided to take care of our remaining issues to avoid the builder and their "warranty responsibilities". I just do not trust their commitment to their product or the oversight to see that the job is done correctly As part of the incentive to buy this house we were promised an early close which we needed to prevent storage fees and a later second move. The early close got some back-sliding but our realtor got involved to hold them to the agreed close date, the result of which caused friction among some departments who had to step up and make the close happen, but we , the customer, bore the brunt of the friction due to our unreasonable push for an early close that their sales department had agreed to. I understand the public can be difficult to work with at times, but my experience with this builder and their support staff tells me their business model is not guided by a strong desire to do their very best to accommodate the needs of the people who purchase their produce. But, It is my opinion , they do have a strong motivation to limit lot sizes and charge prices that do not reflect their product's value. ... More

Century Communities responded:
Thank you for sharing. We truly take your experience seriously. Your comments and experience will be used for future training purposes on how we can improve. Your tree will be replaced in the spring. ... More

Due to a leak in my wall from a drain pipe that was never properly connected to the plumbing, I’ve dealt with issue after issue. The first leak started on March 27th and I am STILL waiting for wards Er to finish repairs on July 7th. They’ve left my stove disconnected from the gas since June 18th for the repairs and I haven’t been able to cook at home since. They replaced two cabinets from the water damage and damaged another cabinet in the process, then covered the damage with a piece of unfinished trim. I would never recommend this builder and I regret purchasing my first home through this builder. ... More

Century Communities responded:
Sessil- we spoke to the team. We have completed all remediation, cabinets are installed, tops back on, tile punch complete, oven and anti tip device installed.

The builder will be coming by on Monday to look at the cabinet with you. ... More

The builder’s workmanship is poor. They pushed closing on a house that wasn’t ready. After delays with warranty in getting the initial walk-through items fixed because of COVID shutdowns, there is still a lengthy list of things that need to be completed. No ETA on when those things will get completed, even though warranty has now been open again for about 6 weeks. Terrible customer service and terrible follow-through. Choose another builder. ... More

Century Communities responded:
Jennifer- thank you for sharing your experience with us. We have forwarded this to the leadership team. We know the COVID19 epidemic hasn't been anyone's freind. We are dilligently working to catch up to all work orders that have come in with safety in mind. ... More

Not impressed at all with the finishes and lack of quality from this builder.

Century Communities responded:
Hello Geoffrey- We have been in contact with the team. They have indicated that there is some things on hold due to COVID 19. The team looks forward to addressing these as soon as we get the green light. ... More

Horrible experience. I am still waiting for things to be completed and I moved in 3 months ago. Quality of work is poor. Very disappointed

Century Communities responded:
Please submit a claim on our Century web-sight. www.centurycommunities.com

Extremely disappointed. Have had many problems, in addition, house has serious structural issues, which I have repeatedly brought to the attention to the Century Communities Las Vegas Management team. Thus far, my approaches have been 100% ignored. Absolutely amazing. I am disgusted. ... More

Century Communities responded:
Archimedes-
After talking to the team they informed us they have been in contact with you and your concerns have been addressed. Thank you reaching out.

Title says it. Would not recommend this builder. Cheap parts used throughout house.

Century Communities responded:
Christopher -
I understand the team is working with you on the back wall and are working with the CSR monitering the leak after inspecting everything and not seeing a source. ... More

Do not recommend this builder/neighborhood

Century Communities responded:
Larry-
Spoke with the team. They have informed me they have made contact with you and are scheduled to meet with you 2-12-20

Poor quality and workmanship. Had to spend a lot of money after moving in to upgrade electrical in home. Communication at closing very poor, just found out that the HOA dues are to be paid up front at the beginning of the year for the entire year. Was not told this at closing. Not a very trustworthy builder. Would not buy again from this company. ... More

The houses are poorly built. I had many problems with my house after moved in less than a month. water damage, AC, water leaking etc. you name it. Let alone other small things. I have bought new houses before. I have to say Century community is by far the worst regarding to quality which is the essence to the builder. Really hope Century Community can take the quality seriously. People are buying houses to live there for years to come. Please have some work ethics and build good houses. Otherwise, you are just wasting land! ... More

We already put in a lengthy review. Our experience was less than pleasant.

Century Communities responded:
Brian -
If you have any concerns please go to www.centurycommunities.com
At the top of the page is a homeowners tab. click on that and fill out a work order so a customer relations manager can set a time and day to come by and review if you have any concerns. ... More

We are having major problems - as well as our neighbors. Floor, HVAC, major settling, drywall issues, yard issues, etc. Overall very inferior workmanship. First response to a problem is always the cheap way out. Argument ensues. After several more proposed "solutions" they finally agree to do the right thing - which is never done with excellence. Paid for a new house. Got a house full of problems and headaches. 100% regret buying. ... More

Century Communities responded:
Would have been helpful to get your name to gather constructive feedback. Stephanie Caldwell is the Customer Relations Manager there and has an amazing heart for people. We don't profess to build perfect -- because nothing is in life -- but when issues arise, Stephanie has a track record for acknowledging where the team/trades/product fell short and works towards resolution. ... More

I will never recommend this company to anyone. Cheap materials and poor work ethics!

Century Communities responded:
Thank you Antwain for your response. If there is anything we need to address please let us know at www.centurycommunities.com

Extremely poor quality of building materials and workmanship. Dismal value for the price paid. Responsiveness to issue is also dismal. It is the worst house we have ever had and we have owned many houses.

Century runs all design, construction, and management decisions from a corporate level without granting any flexibility to the individual markets. They care 100% on numbers and not perception or customer feedback. My 30 day post closing review that criticized Century's processes was used to reprimand the local team who were doing everything they could under the constraints of the corporate policies coming out of Denver. I have also had to fight for repairs under warranty that were deemed unnecessary until the 10-month warranty repair, with a complete lack of understanding that the items need to be repaired now due to seasonal issues coming up or potential larger repairs in 10 months by not fixing a small item now. I will never build another house with Century and do not recommend them to anyone. ... More

Rushed to buy Home quality compromised as it was rushed to be completed by end of year Poor communication Turnover of employees Carpet and hardwood floor needing to be replaced 90 days in

Century Communities responded:
Ian- Please be sure to submit your warranty claims to www.centurycommunities.com look for the homeowner tab at the top.
Our goal is by far not to have unsatisfied homeowners. We look forward to hearing back so we can address all your concerns. ... More

I never imagined my new home would be this much if a disappointment. From the superintendent to the new orientation, and not to forget the poor quality. Once we moved in everything has gone downhill, and all of our concerns have proven to be legitimate issues within our home. ... More

Century Communities responded:
Cari -
After talking to the team every ticket you have submitted since has been taken care of and closed. Thank you for the email being grateful to our CSM for that community for handling things. ... More

Finding many flaws in craftsmanship. List grows every week

Century Communities responded:
Frank- you can go to our web-sight and file a claim so a rep can come by.

www.centurycommunities.com look at the top and find homeowners

Don't sign until you get a commitment to fix what is noted as wrong. We have windows that need replaced-we have a refrigerator that sits in the middle of our kitchen because of the water hook up, the sprinkler was not hooked up when they did the front yard-you call-you get zero response back-just blow you off. Just get back to us, fix these issues and everyone will speak highly of your company ... More

Century Communities responded:
Leslie -
We understand the team was in contact with you and addressed your concerns.

Thank you for sharing. Although we here at Century really do our best to make your experience the best we can sometimes we fall short. We here at Century will do the right thing though. Your last comment is true. We will use this as a training opportunity for the teams. ... More

It's been over a month and still issues has been resolved

Century Communities responded:
Judith, please submit a warrenty claim at centurycommunities.com

Still waiting on repairs...

Century Communities responded:
Stephanie,
Please go to centurycommunities.com and find the homeowner tab and open up a claim.

I’m still waiting on fixes to issues with my home that I reported back in August, Others in the Century Communities neighborhood have reported the same problems and concerns. The company needs to improve their customer service and keep their word. One of my biggest issues right now is that we have to run the water for over a minute to start getting somewhat hot water. The company advertises these are energy efficient homes and they’re not. I’ve never had utility bills this high anywhere else before. I’ve also had to report on other issues multiple times to have only some of them be addressed at their convenience and as I mentioned, I’m still waiting on other fixes as well. Recently, one of the neighbors reported they had mice get inside their home and when trying to find the source of where they were coming from they had found holes in the drywall behind their oven and holes in their stairs and century suggested that they where the ones that brought them in. I know these people and they are clean, never before had they had a problem like this where they lived before and I’m the one that referred them to buy a home with Century Communities which I’m now regretting. ... More

As a first time home buyer i would have never imagined that this would have been such a stressful process from day one i moved into our home it has been nothing but problems & we've been in the house for about 3 months now either something wasn't done right or it was done very poorly. i feel with this builder all they care about is closing on the home and getting there money and if there's are done wrong they either tell you "that's how it is" or there's nothing that can be done and expect you to just say OK and that's it. Price wise for the homes are good & decent but the poor workmanship isn't worth all the headache personally i wouldn't recommend this builder to either my family or friends and that's just me being honestly due to my experience and what i have gone thru people do your research ... More

We paid hard earned money for a new home. The Sales Process and Sales Team was wonderful. But the rest is substandard. If I had to do it over again, I would pass. We have issues that were cataloged during final walk-thru that remains unresolved. They haven't been in touch in months. Workmanship is horrible and clearly their is no pride in what they do. We notified the Project Manager of issues during construction and he just ignores them. I wish I had positive things to say about my experience because this was my dream home. I worked all my life to get this home. But I just can't. ... More

Century Communities responded:
Hello Elaine-

I've spoken to the Vegas team and it looks like they have spoken with you last week and you'll be submitting a claim through www.centurycommunities.com.

At Century we strive to make things right in a not so perfect world of construction. We will continue to do this because our ultimate goal is for you to love your home. ... More

My new house was put together by some people that had no regard for what a new home was suppose to look like and taken care of ! We are documenting all the discrepancies left behind by this company that now we have to wait a year that hopefully can be fixed. We feel that we made a mistake buying from century!! ... More