Century Communities

star-rating (606 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 606 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

606 Reviews - 121 Communities

5 ★(265)

4 ★(119)

3 ★(98)

2 ★(55)

1 ★(69)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating Century Communities - Good area

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 2

  • Yolanda B.
  • Fresno, CA
  • June 02, 2020

Good area

Century Communities responded:
Yolanda- Thank you for letting us know.

star-rating Century Communities - Be sure to visit your home often while being built so that you

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Shkrumia M.
  • Concord, NC
  • March 22, 2020

Be sure to visit your home often while being built so that you don’t miss minor details

Century Communities responded:
Thank you for sharing Skrumia.

star-rating Century Communities - Still have a couple outstanding issues.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Ilya B.
  • Aurora, CO
  • January 09, 2020

Still have a couple outstanding issues.

Century Communities responded:
LLya-

Please go to www.centurycommunities.com look at the top of the page for homeowners, click the tab and open a work order.

star-rating Pretty happy

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Betsy B.
  • Arvada, CO
  • July 09, 2019

We love this house. However, some workmanship was poor, the grounds are getting landscaped and finished very slowly, and issues aren’t getting addressed timely.

Century Communities responded:
Betsy, if you wouldn't mind ... please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the proper folks that may be able to help accelerate resolution. Thank you. ... More

star-rating Fast Work

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Juan G.
  • Houston, TX
  • April 09, 2020

A lot of things not yet complete. Very fast move in.

Century Communities responded:
Juan- We will take care of you. Please submit a work order at www.centurycommunities.com and open a work order. There will be a tab at the top that says homeowners. Please keep in mind with this COVID 19 all of our trades have been confined to their homes like you to keep their family's safe. If you have an emergency they will respond. ... More

star-rating Century Communities - Buying experience was great as both Victor and Robin were very

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Las Vegas, NV
  • November 03, 2020

Buying experience was great as both Victor and Robin were very helpful in updating us with the construction progress. Design center was helpful, the upgrade price was too high comparing with outside contractors doing the same work though. Follow up work is terrible. Three months after we moved in, we are still waiting for the builder to repair the items noted in the walk-through. Other items discovered later including the laundry room cabinet appeared to be installed upside down. Exterior touch-up pint, which could be done while the construction workers were still doing the construction work, still not being taken care of. We can't use the upgraded bathtub in the master bedroom since it does not hold water. Over three months I have not heard any response. Using COVID-19 for not doing the work is a lame excuse. ... More

star-rating Great upfront but after a time, little bit of regret is starting to set in.

Quality star-rating 1

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 3

  • Alex A.
  • West Jordan, UT
  • August 20, 2020

Look, they are great to work with in getting in a home. We had no problem with any questions we had or concerns during the home building process. Even a month after moving in we had to have some warranty work done and they got right on it for exterior items, 2 weeks later when we needed internal stuff done (still do ) it was all scheduled and the day of we get a phone call saying it can’t be completed cause of Covid-19. Now we get it, Covid-19 has completely messed up the world, and they had their hands tied about doing internal work on the house. Fast forward a few months, restrictions related to Covid-19 are lifted (with precautions put in place) and all we get is request are 2 to 3 months out based on the order they were received. Fast forward 3 months... still no response to our requests and told to wait and don’t call in because we don’t have a time frame for you. At this point, I’m litterly paying for repairs that should be covered by my warranty out of pocket because we can’t wait, because they are technically not considered "emergency’s" With that being said, they were really good to work with in the beginning to get everything we wanted in the house. The houses look beautiful and the layouts are open and wonderful. The part we are struggling with is, we spent over half a million dollars for a house, you would expect some of quality in what you are getting. What we have found so far being less than a year here is, Exhaust fans they installed aren’t even made for the size of rooms they are being put in, the insulation they put in for the exterior walls is a joke ( not even kidding, Walls facing the east and west litterly have hot spots radiating heat off of them inside the house, like I was outside the house touching the wall.) Windows after its rained, have dried up water marks on the inside of the windows. Mudding, caulking, & seals are starting to show cracking like its drying out. Paint needs to be redone in more places then I like to count, and the water pressure regulator has already had to be replaced. Oh and floors on the 2nd level of the house... let’s just say if you have kids, they will never be able to sneak out due to the floors squeaking so loudly it will wake you up, this is on about on 50% of the 2nd floors surface area. In summary, would I have paid what I paid for my house knowing all the extra money id have to put into it (stuff that shouldn't have to be replaced so soon) after the fact... probably not, I would have liked to have seen it priced lower for what I got. Was the building process and everything prior to getting the keys painless... It really was, I've heard horror stories and our experience was amazing compared to everybody else’s. The house is beautiful outside, the builder is amazing, floor plans are open and spacious, but quality of some of the stuff you are getting is severely lacking. That being said, I would still highly consider using this builder in comparison to the other builders my friends have used who have had way worse issues then what we have experienced. ... More

star-rating driveway seriously too short and too narrow place the house on the lot as we request...8 feet further back and and house angled from right to left to give a longer driveway

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • William ..
  • Leander, TX
  • November 14, 2020

nice looking streets too narrow called an inventory house we paid for it but you had too much and we wanted a sliding glass back door.....and we could afford it found it to be available in other houses....suppoosed to be our house.

Century Communities responded:
William- We will inform the division. Thank you for your feed back and we use this in training. communication is the key to wonderful experience and helps alleviate situations like this occurring. ... More

star-rating Failure to communicate after house was completed.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Hilaire ..
  • Georgetown, TX
  • November 10, 2020

They kept you informed along the way but the last two walk throughs were not good. The builder said he would correct the issues but never did. I gave up after numerous phone calls and emails. Promises not kept

Century Communities responded:
Hilaire- thank you for sharing. We will contact the division and share. If you haven't please visit our web to officially put in a claim. www.centurycommunities.com their is a tab on the top for homeowners to submit a warrantee claim ... More

star-rating 4 to 6month into the apartment

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marc R.
  • Aurora, CO
  • May 25, 2020

I bought this place as an investment property, but but almost 5 month into this, I haven't managed to rent, one of my biggest problem it is that you seen to have allowed to many investors at the same time and your bedroom are very small

Century Communities responded:
Thank you Marc for your feedback. We will forward your comments to the division.

star-rating Century Communities - The issue was fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Alvin R.
  • Mcdonough, GA
  • March 31, 2020

The issue was fixed

Century Communities responded:
Thank you Alvin for sharing.

star-rating Century Communities - I did not move into the house.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Craig C.
  • Las Vegas, NV
  • August 04, 2020

I did not move into the house. I sold it instead. However, there are far too many “extras” that need to be purchased. Very little given with the purchase of a new house.

Century Communities responded:
Thank you for sharing.

star-rating Ok

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 4

  • Jatin J.
  • Herriman, UT
  • July 07, 2020

Builder explained details in every stage. Time line perfect Finishing and closing easy and smooth

Century Communities responded:
Wonderful to hear. (:

star-rating Quick responses

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Dacono, CO
  • August 01, 2019

Quick responses to issues. Continue to have issues including the sprinkler system wasn’t wired properly.

Century Communities responded:
Thank you for your feedback. To better help you please feel free to reach out to Laura Adame our National Customer Relations Liaison
Laura.Adame@centurycommunities.com
... More

star-rating Great Build Experience, Very Poor Transfer From Build to Warranty

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Robert R.
  • Nashville, TN
  • July 28, 2020

We had a great build experience. However since moving in it’s been the opposite. Three months after closing we have items left from our pre-closing walkthrough incomplete. The few warranty items we’ve reported have not been addressed. We never receive updates unless we ask. I have to give the “after the closing” process a 1 out of 5. ... More

Century Communities responded:
Robert- We have talked to the team and they are reaching out to you. Thank you for sharing. The COVID19 pandemic has put lots of our trades behind the last couple of months due to Government/State mandates not letting them in your home but now that restrictions have eased we are working diligently to get back on track and get your taken care of. ... More

star-rating Not what I expected in a new home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Joseph C.
  • Las Vegas, NV
  • July 22, 2020

Lots and lots of small to medium Size issues.

Century Communities responded:
Joseph- submit a work order to www.centurycommunities.com. We would like to have our representive review your concerns with you.

star-rating Reynolds

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 3

  • Christopher B.
  • Cumming, GA
  • April 19, 2020

Overall not to bad. Buyers must make sure that all walkthroughs are done 100% and documented. Make sure that the extras that you are paying for are what you want before they are done. Once done they will not change it. Be very specific before you sign the bottom line. ... More

Century Communities responded:
Christopher- Thank you for your first hand experience. We at Century do strive to ensure your home is 100% complete.

star-rating The detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • LaTronda J.
  • Mcdonough, GA
  • April 07, 2020

Well to the builders way, I will say I was relocating and didn’t comb through with a fine tooth comb. Upon moving in, I had a smoke detector hanging down, cracked cabinets, cracked baseboards, no grout in my tile (kitchen nor bath), I can clearly see the pieces of drywall, one wall is bowing, my roof leaked already, no seal around the pipe venting to outdoors... The quality of work is just not there for over 300k. ... More

star-rating Response Time

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Soledad, CA
  • March 11, 2020

One of my service requests was not responded to and I had to resubmit.

Century Communities responded:
If your ticket hasn't been responded to in timely matter that is the appropriate option.

star-rating Quality

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Miriam T.
  • Modesto, CA
  • February 18, 2020

It's a beautiful home, however, there are so many little issues that it's disappointing. It's a big investment and you would expect to have a quality product at the end. There is not a lot of pride taken to ensure that every trade completes quality work. My kitchen cabinets have paint left from either the painting of the cabinets or touch ups done after the fact, no one bother to clean these up. There are corners of the cabinet and door frames that are chipped. The tile floor that I paid so much for an upgrade, has sloppy finishes throughout. When the house was being built I noticed that the batch tub/shower were filled with water and eventually it was disgusting water. No one bothered to clean that out, I still find gunk coming out of the seams when I clean the tub. It's just disappointing to find these things when you pay so much for a new home. On the other hand I would like to say that Kristen is an amazing part of your team. She's kind and helpful throughout. James was also amazing and very easy to work with. You have a great team overall!! I just think more attention to detail would be appreciated by your customers. ... More

Century Communities responded:
Miriam, Your true open honest feed back helps us get better. It's wonderful to hear your team rallied around you and made the experience amazing but looks like we still need some work to do. If so, please submit a work order at www.centurycommunities.com look for the homeowner tab. ... More

star-rating Good on the first 85% percent. Poor in the final 15%.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Jonathan G.
  • Port Orchard, WA
  • November 21, 2019

Houses are beautiful from a distance. After settling in, began discovering mulitiple workmanship and craftsmanship issues that weren't expected for a half a million dollar home. What's more, the company representative assigned to resolve our issues attempted to convince me that the defects we were finding were supposed to be that way. Improperly cut glass shower doors, warped or damaged flooring, paint and drywall putty stained carpets, and faulty track rollers on closet doors are among the defects discovered that took too long to correct or still pending resolution. The stained carpet is the one we don't have firm commitment on resolution. At half a million dollars, I didn't expect to move into a house with carpets stained during construction. And what's more I didn't expect to be told I needed to be the one responsible for cleaning. ... More

star-rating No workmanship.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Shony J.
  • Cumming, GA
  • November 05, 2019

Century home is very poor in cleanliness. Doesn’t care about a finished product. They just build houses. No quality control at all.

Century Communities responded:
Shony,

Thank for for sharing. We strive to make the experience wonderful. We will contact the division and inform them of your comments/concern.

star-rating Rollercoaster Experience

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Arvada, CO
  • October 31, 2019

Sales Experience was amazing with Anette, would love to work with her again and cant recommend her more. Our construction foreman was great, kept us up to date, took the time to answer lots of questions and did the best he could under the circumstances. The actual resulting house due to sub par subcontractors is the real negative overall. Trim, paint, drywall, tile, landscaping, etc. No pride in their work and a corner cut/rushed finished product. The warranty process has been ok so far but we are having them come back to do things that never should have had to be done in the first place. Uneven counters, bad trim, popping drywall corners, gaps in the tile grout, etc. Pure simple things that quality work would have covered. We won't use Century again and can't recommend them to others because of their poor choice in subcontractors. The "Process" of buying a home is great with them but the actual finished product is not the best due to the lack of quality subcontractors. (This seems to be a problem in the Denver area with several builders, where have all the good subs gone?) ... More

star-rating New homeowner

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Andrea M.
  • Dallas, GA
  • August 12, 2019

I'm new to the century communities although I do love my home,the layout and floor plan. I do like the quiet community . Materials used to make the home seem to be very cheap quality the paint is already rubbing off the corner of the walls.The drywall is already cracking and coming off. Also problems with my garbage disposal I'm not at all happy with that. ... More

star-rating The sales staff and the superintendent (until he got reassigned to another project were amazing and helpful.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • David G.
  • Las Vegas, NV
  • November 06, 2020

After the closing you WILL be ignored. Beware of the person on the walkthrough. Do not let him rush you, check every last detail. If you miss something during the walkthrough it may never be addressed. We have been waiting almost 4 months for electrical issues, doorbell not working and a few other minor issues we missed during our walkthrough. Because of this I do not recommend this builder. ... More

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